CCR Hotline rebid

The State of Illinois, through the Illinois Department of Public Health (IDPH) Office of Health Care Regulation (OHCR), is issuing a Request for Quote (RFQ) for a 36-month contract to provide an answering service for a single statewide, toll-free telephone number for reporting suspected long-term care facility resident abuse or neglect. The vendor will be required to provide 24-hour service on weekends and state holidays, with at least one dedicated employee per shift responsible for routing calls to IDPH. The vendor must be able to email non-emergency complaints to IDPH/OHCR staff and provide audio recordings of calls upon request. Vendors will be selected based on the lowest bid, and the anticipated contract start date is July 1, 2024. The vendor will be paid a monthly service fee to cover a maximum of 127.9 hours per week for incoming and outgoing communications. The vendor must possess all mandatory qualifications, and IDPH reserves the right to reject all offers that fail to meet any requirement.

The RFQ does not specify any set-aside designations or restrictions on the types of organizations that can respond. There is no indication of any incumbent vendors or current contractors, nor any existing infrastructure or technology that requires integration. The RFQ also does not provide any information on possible award values or budget ranges.