Emergency Final Cost - nCoV Hotline

The state of Illinois has issued an emergency procurement for the establishment of a statewide COVID-19 hotline. The Illinois Department of Public Health executed this $2.6 million contract to provide a 24/7 call center with staffing and technical support to address inquiries and information related to the COVID-19 pandemic. The contract includes a monthly fixed fee of $432,000 for call center operations and staffing, as well as a variable cost of $1 per call. The initial term of the contract is from February 7, 2020 to August 7, 2020, with an option to extend for an additional six months. This emergency procurement was necessary due to the critical need for hotline services during the COVID-19 crisis.

The contract was awarded on an emergency basis, without any set-aside designations or restrictions on the types of organizations that could respond. The procurement documents do not indicate any listed incumbent vendors or contractors, nor do they specify any existing infrastructure or technology that requires integration. The total contract value of $2.6 million appears to be the full budget for this emergency hotline service, funded through state appropriations.