Emergency Notice - nCoV Hotline

The state of Illinois is seeking to rapidly procure a hotline service to respond to the surge of calls from clinicians and the general public regarding the novel coronavirus outbreak. The Illinois Department of Public Health is issuing an emergency notice to establish a fully-staffed call center that will be accessible 24/7 to provide inquiries, referrals, and guidance related to the coronavirus. The hotline service must be operational on an emergency basis within a short timeframe, with a contract term of up to six months and the possibility of extension. The scope of work includes providing a comprehensive hotline solution to handle the increased volume of calls from the public and healthcare providers.

This emergency procurement does not specify any set-aside designations or restrictions on the types of organizations that can respond. The document does not list any incumbent vendors or current contractors, nor does it mention any existing infrastructure or technology that requires integration. Pricing terms are not provided, but the emergency nature of the procurement indicates the need for rapid implementation and flexibility in contracting, likely utilizing state and/or federal emergency response funds to address the ongoing public health crisis.