Answering Service

The State of Illinois, through the Department of Public Health (IDPH) Office of Health Care Regulation (OHCR), is issuing a Request for Quote (RFQ) for an Answering Service contract. The vendor will be required to provide 24/7 hotline answering services for reporting allegations of abuse, neglect, financial exploitation, and/or death of individuals in long-term care facilities, mental health rehabilitation facilities, and developmental disability facilities. The contract term is for 60 months, with the vendor covering the hotline from Monday at 4:40 pm to the following Monday at 8:30 am, including 24-hour service on weekends and holidays. The vendor must have at least 3 years of experience related to long-term care complaints and a minimum of 3 staff members available for the required services. Pricing must include a monthly cost for a maximum of 136.5 hours per week of incoming and outgoing communications, with the 5-year total cost required in the quote. The vendor must be located in the United States and possess all mandatory qualifications to be considered.

The RFQ does not specify any set-aside designations or restrictions on the types of organizations that can respond. The procurement documents do not list any incumbent vendors or current contractors, and there are no details provided on any existing infrastructure or technology that requires integration. The total award value or budget range for this contract opportunity is not disclosed in the available information.