Public safety answering point (psap) system (UW-MAD)[20-5247]

The University of Wisconsin-Madison Police Department is seeking proposals for a comprehensive Public Safety Answering Point (PSAP) System through RFP 20-5247, covering Dane County and Madison City. The procurement seeks a next-generation, ESInet-compliant system to replace the current public safety dispatch operations, capable of managing 911 calls, processing emergency communications, handling GPS coordinates, and enabling global call transfers. The system must support four emergency 911 lines, three call taker positions, two wireless 911 transfer lines, and five administrative VoIP lines, with critical requirements including USA-based service performance, NENA standards compliance, and FCC regulatory adherence. Proposal evaluation will utilize a 1,500-point scoring matrix, with 1,350 technical points distributed across organizational capabilities, training, reporting, software and hardware requirements, maintenance, and installation, and 150 cost points. Key dates include an optional site visit held on October 2, 2019, written questions due by October 9, 2019, and the final proposal submission deadline of November 5, 2019, at 2:00 PM CST. Proposers must submit four hard copies and one flash drive copy to the Purchasing Services office in Madison, Wisconsin.

The RFP includes provisions for Certified Minority Business Enterprises (MBE) and Disabled Veteran-Owned Businesses (DVB), which may receive a five percent preference weighting factor. The current infrastructure includes a Cisco Unified Communication Manager VoIP system with approximately 18,000 migrated lines, complemented by 5,000 AT&T Centrex analog and ISDN lines, and two on-premise AudioCodes Mediant 4000 Session Border Controllers connected to AT&T IP Flexible Reach SIP trunking service. The system must be compatible with the existing Superion/Central Square Computer Aided Dispatch software and integrate with Intrado Emergency Gateway and Emergency Routing Services. Proposers are expected to provide comprehensive solutions including system redundancy, standalone backup operations, remote call handling capabilities, and disaster recovery options. The contract will be effective upon execution for two years, with an option to renew for three additional one-year periods. While a specific budget range is not explicitly stated, the cost proposal template suggests potential five-year system and maintenance costs could range from approximately $40,500 to $57,900, depending on the proposed solution.