"closely associated" the primary function of this contract is to acquire services in support of federal student aid's customer service delivery.

Ended Indefinite Delivery Contract Awarded Last action

Contract number
EDFSA14D0004
Awardee
Awarding agency
Task orders
16 $85,065,448 obligated

Award facts

Opportunity
Combined order value
  • $85,905,690 Current, with exercised options
  • $101,720,371 Potential, with all options
Last date to order 100% complete
IDV ceiling 83% used
$103,000,000.00
Award type
Single award
Who can order
Only the awarding agency
Set-aside
Total Small Business
Competition
Full and Open Competition after exclusion of sources · 11 offers Two Step
Pricing
Firm Fixed Price
Legislative mandates

Award details come from SAM.gov/FPDS.

Task orders

Task order Ordering agency Obligated Awarded
Award of new task order for call center services support under customer engagement management system (cems)contract… 91003120F0338 Office of Federal Student Aid $23,387,617
Award new task order for decommissioning of digital communications tool (DCT) 91003120F0341 Office of Federal Student Aid $91,912
Implementation of digital communication tool - DCT tool will send out email and in the future text campaigns to… 0014 Office of Federal Student Aid $2,316,120
Award of to#0012 under FSA IDIQ ED-FSA-14-d-0004 to consolidate feedback & dispute management systems Office of Federal Student Aid $13,248,051
Award of to#0013 under FSA IDIQ ED-FSA-14-d-0004 to consolidate fdms call centers Office of Federal Student Aid $22,853,430
IPM customer contact center task order the IPM customer contact center requirement is a robust customer service… 0011 Office of Federal Student Aid $945,701
This contract is for support services to assist FSA in the review and case processing of data corrections to the GE… 0010 Office of Federal Student Aid $1,515,072
The purpose of this task order is to provide customer service representative support for the federal student aid… 0009 Office of Federal Student Aid $2,494,808
This task order is for tier (1) customer service representative (CSR) support for federal student aid complaint… 0008 Office of Federal Student Aid $3,240,697
For other functions federal student aid (FSA) seeks to implement a contractor-hosted and managed customer… 0007 Office of Federal Student Aid $7,008,821
"closely associated" the primary function of this contract is to acquire services in support of federal student aid's… 0005 Office of Federal Student Aid $43,159
"closely associated" the primary function of this contract is to acquire services in support of federal student aid's… 0006 Office of Federal Student Aid $2,800,268
The purpose of this task order is to implement a software as a service (saas) customer relationship management (CRM)… 0004 Office of Federal Student Aid $2,023,248
Federal student aid (FSA) seeks contractor support to: 1. Take an inventory of current complaint intake points… 0003 Office of Federal Student Aid $302,359
Vendor assessment of market leading products that can provide FSA with a replacement for its ombudsman case tracking… 0002 Office of Federal Student Aid $53,939
For closely associated the purpose of this task order is to provide ombudsman case support services in support of… 0001 Office of Federal Student Aid $2,740,246
Show all 16

Transactions

Action Obligated Date
Other Administrative Action P00004 · The purpose of the modification is to 1.replace clause edar 3458.239-72 department security requirements deviation in its entirety 2.add new local clause FSA… $0
Other Administrative Action P00015 · Changing the contracting officer from darrick hardiman to pennie summers $0
Other Administrative Action P00002 · Extend the services under the IDIQ for 6 months $0
Other Administrative Action P00001 $0
Supplemental Agreement for work within scope 13 $0
Supplemental Agreement for work within scope 12 · "critical function" this IDIQ focuses on the obtaining contractor support to: -to provide call intake, case work, and customer response/survey services for… $0
Other Administrative Action ADM2 · For other functions this acquisition focuses on the obtaining contractor support: -to provide call intake, casework, and customer response/survey services for… $0
Other Administrative Action 11 · The purpose of this contract is to provide the FSA ombudsman group with customer relationship management (CRM) solutions through developing and operating data… $0
Other Administrative Action 10 · The purpose of this contract is for vendor to provide customer relationship management (CRM) tools and solutions through system developments for call center… $0
Other Administrative Action ADM1 · Adim MOD $0
Other Administrative Action 9 · For other functions the primary function of this contract is to acquire services in support of federal student aid's customer service delivery. This… $0
Supplemental Agreement for work within scope 8 $0
Supplemental Agreement for work within scope 7 · This IDIQ focuses on obtaining contractor support to do the following: 1) provide call intake, casework, and customer response/survey services for new and… $0
Change Order 6 · For critical functions the purpose of this change order is to implement additional security measures as part of the administration's cybersprint effort. As part… $0
Other Administrative Action 5 $0
Other Administrative Action 4 $0
Other Administrative Action 3 $0
Other Administrative Action 2 · The purpose of this contract is to obtain support for call intake, casework, and customer response/survey services for new and existing title IV aid delivery… $0
Other Administrative Action 1 · "other function" this modification is to incorporate clause 52.222-17 nondisplacement of qualified workers. $0
Original award $0
Show all 20

Quick answers

Who was awarded contract EDFSA14D0004?

EDFSA14D0004 was awarded to Senture LLC by Office of Federal Student Aid (Department of Education) on July 31, 2014.

How much is contract EDFSA14D0004 worth?

Orders under EDFSA14D0004 have obligated $85,065,448. Their combined current value, with exercised options, is $85,905,690. Their combined potential value, with all options, is $101,720,371. EDFSA14D0004's own ceiling is $103,000,000.

How many orders have been placed under contract EDFSA14D0004?

16 orders have been placed under EDFSA14D0004, the latest on January 31, 2020.

Who can order from contract EDFSA14D0004?

EDFSA14D0004 is a single award indefinite delivery contract. Only the awarding agency can place orders on it.

Was contract EDFSA14D0004 competed?

The extent of competition for EDFSA14D0004 was full and open competition after exclusion of sources. The government received 11 offers. It was set aside: Total Small Business.

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