Award of to#0013 under FSA IDIQ ED-FSA-14-D-0004 to consolidate fdms call centers

Ended Awarded Last action

Contract number
0013
Awardee
Awarding agency
Obligated
$22,853,430

Award facts

Contract value 83% obligated
  • $22,853,429.82 Current, with exercised options
  • $27,382,010.82 Potential, with all options
Completion date 100% complete
Current and potential, with all options
Contracting staff
Set-aside
Total Small Business
Competition
Full and Open Competition after exclusion of sources Two Step
Pricing
Firm Fixed Price
Place of performance
Washington, DC 20202, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Close Out P00025 · Deobligate funding to close out contract on the fdms - call centers -$12,823
Supplemental Agreement for work within scope P00024 · The purpose of this modification is to implement CR 5381 borrwers defense (BD) tranche support $0
Supplemental Agreement for work within scope P00023 · Implement CR 5366 $0
Funding Only Action P00022 · The purpose of this modification is to add funding for postage for the BD sweet and manriquez court case notifications $125,000
Supplemental Agreement for work within scope P00021 · The purpose of this modification is to implement CR 5353 manriquez court case mailing $18,321
Supplemental Agreement for work within scope P00020 · The purpose of this modification is to implement CR 5246 notifications to borrower defense borrowers as directed by sweet court order $71,461
Supplemental Agreement for work within scope P00019 · The purpose of this no-cost modification is to implement CR 5356 update bdconf 1 application confirmation template. $0
Other Administrative Action P00018 · The purpose of this modification is to change the contracting officer from kenneth bell to pennie summers $0
Supplemental Agreement for work within scope P00017 · The purpose of this modification is to fund the continuous need for CR 5130 borrower defense (BD) contact center 2016 rules quick wins (OPTION) from MOD 0014 $1,249,841
Supplemental Agreement for work within scope P00016 $233,610
Supplemental Agreement for work within scope P00015 $135,166
Supplemental Agreement for work within scope P00014 $1,249,000
Other Administrative Action P00012 $4,693,766
Other Administrative Action P00011 $0
Exercise an Option P00010 $2,326,053
Supplemental Agreement for work within scope P00009 $490,468
Other Administrative Action P00008 $0
Other Administrative Action P00007 $0
Supplemental Agreement for work within scope P00006 $1,498,808
Supplemental Agreement for work within scope P00005 $2,145,623
Supplemental Agreement for work within scope P00004 $0
Other Administrative Action P00003 · IDIQ scope: obtain contractor support: 1. To provide call intake, casework , and customer response /survey services for new and existing title IV aid delivery… $0
Supplemental Agreement for work within scope P00002 · Implementing CR 4510 phase 3 borrowers defense call center support. The purpose of this task order is to provide customer service representative support for the… $929,397
Exercise an Option P00001 · Exercise option period 1 $4,870,363
Original award $2,829,376
Show all 25

About this award

The Office of Federal Student Aid issued delivery order 0013 to Senture LLC on August 1, 2017, under the ED-FSA-14-D-0004 IDIQ to consolidate Federal Direct Loan Servicing (FDMS) call centers, with a ceiling value of $27.4 million under Total Small Business set-aside.

Senture is a HUBZone-certified joint venture. The IDIQ supports contact center and business process outsourcing services to the Department of Education. Place of performance is Washington, DC. The order ultimate completion date is January 31, 2020. Pricing type is firm fixed price. This award was deobligated to close out the FDMS call centers contract.

Quick answers

Who was awarded contract 0013?

0013 was awarded to Senture LLC by Office of Federal Student Aid (Department of Education) on August 1, 2017.

How much is contract 0013 worth?

The government has obligated $22,853,430 on 0013. Its potential value, with all options, is $27,382,011.

Is contract 0013 an order under another contract?

Yes. 0013 is a delivery order under EDFSA14D0004, an indefinite delivery contract.

Was contract 0013 competed?

The extent of competition for 0013 was full and open competition after exclusion of sources. It was set aside: Total Small Business.

On GovTribe

See this award's full record

  • Every transaction and funding action
  • The awardee's other awards and teaming partners
  • Similar awards and recompete opportunities
  • Ask GovTribe AI about this award