This is a $2,494,807.58 firm fixed price delivery order issued under the U.S. Department of Education Federal Student Aid (ED-FSA) Ombudsman contract (EDFSA14D0004), awarded to Senture LLC, a Teleperformance company. The purpose is to provide customer service representative support for the Federal Student Aid Ombudsman through call intake, case work, and case management services. The order has an ultimate completion date of July 31, 2017 and was awarded on August 1, 2016. No set-aside...
The Department of Education Office of Federal Student Aid awarded a $3,872,664.00 firm fixed-price delivery order contract to Senture LLC, a Teleperformance company, to establish, deliver, and operate a customer contact center in support of the planned initial launch of the Integrated Partner Management (IPM) solution. The contract does not have a set-aside designation. Senture provides multichannel contact center and business process outsourcing services to federal agencies, including the...
The U.S. Department of Education has awarded a $91,912 firm-fixed-price delivery order to Senture LLC, a contact center services provider, for the decommissioning of a digital communications tool. This award was not set aside. Senture is a subsidiary of Teleperformance that provides contact center and business process outsourcing services to various federal agencies, including the Department of Education, Internal Revenue Service, and Consumer Financial Protection Bureau. The services under...
This federal contract award to Senture LLC, a Teleperformance company, is for the U.S. Department of Education's Federal Student Aid (FSA) office to implement a contractor-hosted and managed Customer Relationship Management (CRM) solution to support its Enterprise Complaint System and contractor-supported Tier 1 support. The $9,302,730.00 firm fixed-price contract was awarded on September 24, 2015 with a completion date of July 31, 2019. The contract was set aside for small businesses....
This is a task order awarded by the U.S. Department of Education's Office of Federal Student Aid to Senture LLC, a Teleperformance company, for Tier 1 customer service representative support for federal student aid complaint resolutions. The task order has a ceiling value of $3,240,697.00 and is a firm fixed price delivery order. The period of performance extends through March 31, 2017. The contract is designated as a total small business set-aside. Senture is the prime contractor and has...
This federal contract award, with ID EDFSA14D0004|0006, was issued by the U.S. Department of Education's Office of Federal Student Aid. The contract, which is a Firm Fixed Price Delivery Order, is set aside for small businesses. The purpose of the $2,800,268.00 contract is to acquire case management support services for general assistance and research to support the agency's customer service delivery. The prime contractor is Senture LLC, a Teleperformance company that provides contact center...
This is a firm fixed-price delivery order contract awarded by the U.S. Department of Education's Office of Federal Student Aid (FSA) to Senture LLC, a small business telemarketing and contact center services provider, to assist FSA in reviewing and processing data corrections and challenges to the draft Gainful Employment (GE) Debt-to-Earnings (D/E) rates submitted annually by schools. The contract has a ceiling value of $6,321,552.30 and a period of performance through February 28, 2019....
This is a delivery order under the Unified Servicing and Data Solution (USDS) indefinite-delivery, indefinite-quantity (IDIQ) contract vehicle awarded by the U.S. Department of Education's Office of Federal Student Aid. The contract, valued at $976,589,597.36, was awarded to Nelnet Servicing LLC, a for-profit limited liability company based in Lincoln, Nebraska. The contract is for the provision of direct loan services, including call center operations and financial reporting, for the...
This federal contract award is for an Operations and Maintenance (O&M) Task Order for student loan servicing, in accordance with the requirements of the Unified Servicing and Data Solution (USDS) contract. The award was made to Edfinancial Services LLC, a for-profit limited liability company specializing in student loan servicing and federal student aid program support. The contract has a ceiling value of $145,830,763.89 and a period of performance ending on July 31, 2025. This task order...
This is a federal contract award from the U.S. Department of Education's Office of Federal Student Aid to the Pennsylvania Higher Education Assistance Agency (PHEAA), doing business as FedLoan Servicing. The $501,954.87 firm fixed-price delivery order is for servicing of Title IV student financial aid, in accordance with the Health Care and Education Reconciliation Act of 2010. The contract provides funding for third-party call monitoring services and has an ultimate completion date of...