Delivery Order EDFSA14D0004-0011
Award Date
7/14/17
Potential Completion Date
6/18/19
Potential Value
$3.9M
Federal Agency
Office of Federal Student Aid
Awardee
Senture LLC
Ultimate Awardee
Not listed
NAICS Category
541511 - Custom Computer Programming Services
PSC Category
D321 - It And Telecom- Help Desk
Federal Contract Vehicle
Set-Aside Type
No Set-Aside Used
Extent Competed
Full and Open Competition after exclusion of sources
Major Defense Program
Not listed
Pricing Type
Firm Fixed Price
Place of Performance
Marydell, KY 40741, USA
Solicitation Procedures
Two Step
Number Of Offers Received
Not listed
Legislative Mandate
Clinger Cohen Act
National Interest Action
Not listed
Research Type
Not listed
Primary Consortia Member
Not listed
Similar Awards
The Department of Education's Office of Federal Student Aid awarded Senture LLC, a Teleperformance company, a $27,394,833.45 firm-fixed-price delivery order contract to consolidate the Federal Direct Loan Servicing (FDLS) call centers. The award was made against an existing Indefinite Delivery/Indefinite Quantity (IDIQ) contract, ED-FSA-14-D-0004, for contact center support services. Senture, which does not have a set-aside designation, will provide customer service agents, quality assurance,...
The Department of Education's Office of Federal Student Aid awarded a $25.5 million firm fixed price delivery order to Senture LLC under the agency's Customer Engagement Management System contract vehicle. The task order is for call center services support using the Digital Customer Care platform from January 31, 2020 through July 31, 2021. Senture will provide these services in Washington, D.C. to assist the Department of Student Aid in administering its student financial assistance programs....
The Department of Education's Office of Federal Student Aid awarded a $25.8 million firm fixed price definitive contract to Senture LLC to provide call center services. Under this contract, Senture will support ED's student aid programs by operating call centers to handle inquiries from students, parents, and other stakeholders regarding financial aid applications, eligibility, loan servicing, and related matters. As the prime contractor, Senture will be responsible for staffing and managing the...
The U.S. Department of Education has awarded a $91,912 firm-fixed-price delivery order to Senture LLC, a contact center services provider, for the decommissioning of a digital communications tool. This award was not set aside. Senture is a subsidiary of Teleperformance that provides contact center and business process outsourcing services to various federal agencies, including the Department of Education, Internal Revenue Service, and Consumer Financial Protection Bureau. The services under this...
This is a $2,494,807.58 firm fixed price delivery order issued under the U.S. Department of Education Federal Student Aid (ED-FSA) Ombudsman contract (EDFSA14D0004), awarded to Senture LLC, a Teleperformance company. The purpose is to provide customer service representative support for the Federal Student Aid Ombudsman through call intake, case work, and case management services. The order has an ultimate completion date of July 31, 2017 and was awarded on August 1, 2016. No set-aside...
This federal contract award to Senture LLC, a Teleperformance company, is for the U.S. Department of Education's Federal Student Aid (FSA) office to implement a contractor-hosted and managed Customer Relationship Management (CRM) solution to support its Enterprise Complaint System and contractor-supported Tier 1 support. The $9,302,730.00 firm fixed-price contract was awarded on September 24, 2015 with a completion date of July 31, 2019. The contract was set aside for small businesses. Senture...
This is a delivery order awarded to Senture LLC, a Teleperformance company, under the ED-FSA-14-D-0004 Indefinite Delivery, Indefinite Quantity (IDIQ) contract with the U.S. Department of Education's Office of Federal Student Aid (FSA). The $13,248,051.33 fixed-price delivery order is for the consolidation of feedback and dispute management systems to support FSA's contact center operations. The award does not indicate the use of any set-aside designations. Senture, a self-certified HUBZone...
This federal contract award, with ID EDFSA14D0004|0006, was issued by the U.S. Department of Education's Office of Federal Student Aid. The contract, which is a Firm Fixed Price Delivery Order, is set aside for small businesses. The purpose of the $2,800,268.00 contract is to acquire case management support services for general assistance and research to support the agency's customer service delivery. The prime contractor is Senture LLC, a Teleperformance company that provides contact center and...
This is a firm fixed-price delivery order contract awarded by the U.S. Department of Education's Office of Federal Student Aid (FSA) to Senture LLC, a small business telemarketing and contact center services provider, to assist FSA in reviewing and processing data corrections and challenges to the draft Gainful Employment (GE) Debt-to-Earnings (D/E) rates submitted annually by schools. The contract has a ceiling value of $6,321,552.30 and a period of performance through February 28, 2019....
This is a delivery order awarded by the Internal Revenue Service (IRS) to Senture LLC, a Teleperformance company, to provide FY23 W & I LIVE AGENTS CALL CENTER SUPPORT SERVICES. The $16,410,363.70 contract is issued against Senture's GSA Multiple Award Schedule (MAS) contract and will run through November 24, 2024. The contract does not have a set-aside designation. Senture provides contact center services, including customer service agents, quality assurance, training, and operations...