IPM customer contact center task order the IPM customer contact center requirement is a robust customer service solution in support of the planned initial launch of the IPM solution. As a result tbssg…
Ended Awarded Last action
- Contract number
- 0011
- Awardee
-
Senture LLC UEI GC51JCDRQP95
- Awarding agency
-
Office of Federal Student Aid
Department of Education
- Obligated
- $945,701
Award facts
- Contract value 24% obligated
-
- $1,785,942.00 Current, with exercised options
- $3,872,664.00 Potential, with all options
- Completion date 100% complete
-
- Current, with exercised options
- Potential, with all options
- NAICS code
- 541511 Custom Computer Programming Services
- PSC
- D321 It And Telecom- Help Desk
- Set-aside
- No set-aside
- Competition
- Full and Open Competition after exclusion of sources Two Step
- Pricing
- Firm Fixed Price
- Place of performance
- Marydell, KY 40741, USA
- Legislative mandates
-
- Clinger-Cohen Act FAR part 39
- Service Contract Act FAR subpart 22.10
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Funding Only Action | -$840,241 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Original award | $1,785,942 |
About this award
The Department of Education Office of Federal Student Aid awarded a $3,872,664.00 firm fixed-price delivery order contract to Senture LLC, a Teleperformance company, to establish, deliver, and operate a customer contact center in support of the planned initial launch of the Integrated Partner Management (IPM) solution. The contract does not have a set-aside designation. Senture provides multichannel contact center and business process outsourcing services to federal agencies, including the Internal Revenue Service, Consumer Financial Protection Bureau, and General Services Administration, through prime contracts and subcontractor roles.
Description
IPM customer contact center task order the IPM customer contact center requirement is a robust customer service solution in support of the planned initial launch of the IPM solution. As a result tbssg requires contractor support to establish, deliver and operate a customer contact center to support the IPM system post-deployment. The contractor shall perform the work requirements as described within the SOW of the task order.
Quick answers
Who was awarded contract 0011?
0011 was awarded to Senture LLC by Office of Federal Student Aid (Department of Education) on July 14, 2017.
How much is contract 0011 worth?
The government has obligated $945,701 on 0011. Its current value, with exercised options, is $1,785,942. Its potential value, with all options, is $3,872,664.
Is contract 0011 an order under another contract?
Yes. 0011 is a delivery order under EDFSA14D0004, an indefinite delivery contract.
Was contract 0011 competed?
The extent of competition for 0011 was full and open competition after exclusion of sources.
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