Delivery Order EDFSA14D0004-0009
Award Date 8/1/16
Potential Completion Date 7/31/17
Potential Value $2.5M
Funding Federal Agency
Contracting Federal Agency
Awardee
Ultimate Awardee
Not listed NAICS Category
PSC Category
Set-Aside Type
No Set-Aside Used
Federal Contract Vehicle
- Not listed
Extent Competed
Full and Open Competition after exclusion of sources
Major Defense Program
Not listed Pricing Type
Firm Fixed Price
Place of Performance
Marydell, KY 40741, USA
Solicitation Procedures
Two Step
Number Of Offers Received
Not listed
Legislative Mandate
Clinger Cohen Act
National Interest Action
Not listed Research Type
Not listed Primary Consortia Member
Not listed Similar Awards
- This is a delivery order awarded to Senture LLC, a Teleperformance company, under the ED-FSA-14-D-0004 Indefinite Delivery, Indefinite Quantity (IDIQ) contract with the U.S. Department of Education's Office of Federal Student Aid (FSA). The $13,248,051.33 fixed-price delivery order is for the consolidation of feedback and dispute management systems to support FSA's contact center operations. The award does not indicate the use of any set-aside designations. Senture, a self-certified HUBZone...
- This is a task order awarded by the U.S. Department of Education's Office of Federal Student Aid to Senture LLC, a Teleperformance company, for Tier 1 customer service representative support for federal student aid complaint resolutions. The task order has a ceiling value of $3,240,697.00 and is a firm fixed price delivery order. The period of performance extends through March 31, 2017. The contract is designated as a total small business set-aside. Senture is the prime contractor and has...
- This federal contract award, with ID EDFSA14D0004|0006, was issued by the U.S. Department of Education's Office of Federal Student Aid. The contract, which is a Firm Fixed Price Delivery Order, is set aside for small businesses. The purpose of the $2,800,268.00 contract is to acquire case management support services for general assistance and research to support the agency's customer service delivery. The prime contractor is Senture LLC, a Teleperformance company that provides contact center and...
- The Department of Education's Office of Federal Student Aid awarded Senture LLC, a Teleperformance company, a $27,394,833.45 firm-fixed-price delivery order contract to consolidate the Federal Direct Loan Servicing (FDLS) call centers. The award was made against an existing Indefinite Delivery/Indefinite Quantity (IDIQ) contract, ED-FSA-14-D-0004, for contact center support services. Senture, which does not have a set-aside designation, will provide customer service agents, quality assurance,...
- The Department of Education's Office of Federal Student Aid awarded a $25.5 million firm fixed price delivery order to Senture LLC under the agency's Customer Engagement Management System contract vehicle. The task order is for call center services support using the Digital Customer Care platform from January 31, 2020 through July 31, 2021. Senture will provide these services in Washington, D.C. to assist the Department of Student Aid in administering its student financial assistance programs....
- This federal contract award to Senture LLC, a Teleperformance company, is for the U.S. Department of Education's Federal Student Aid (FSA) office to implement a contractor-hosted and managed Customer Relationship Management (CRM) solution to support its Enterprise Complaint System and contractor-supported Tier 1 support. The $9,302,730.00 firm fixed-price contract was awarded on September 24, 2015 with a completion date of July 31, 2019. The contract was set aside for small businesses. Senture...
- The Department of Education Office of Federal Student Aid awarded a $3,872,664.00 firm fixed-price delivery order contract to Senture LLC, a Teleperformance company, to establish, deliver, and operate a customer contact center in support of the planned initial launch of the Integrated Partner Management (IPM) solution. The contract does not have a set-aside designation. Senture provides multichannel contact center and business process outsourcing services to federal agencies, including the...
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- This is a firm fixed-price delivery order contract awarded by the U.S. Department of Education's Office of Federal Student Aid (FSA) to Senture LLC, a small business telemarketing and contact center services provider, to assist FSA in reviewing and processing data corrections and challenges to the draft Gainful Employment (GE) Debt-to-Earnings (D/E) rates submitted annually by schools. The contract has a ceiling value of $6,321,552.30 and a period of performance through February 28, 2019....
- The U.S. Department of Education's Office of Federal Student Aid awarded a delivery order valued at $41.76 billion to Edfinancial Services LLC for operations and maintenance task order services supporting student loan servicing under the Unified Servicing and Data Solution (USDS) contract. This is a fixed-price delivery order with economic price adjustment provisions, awarded April 1, 2024, with an ultimate completion date of November 20, 2025. The work will be performed in Washington, DC, and...