For other functions federal student aid (FSA) seeks to implement a contractor-hosted and managed customer relationship management (CRM) solution to support its enterprise complaint system and its…

Ended Awarded Last action

Contract number
0007
Awardee
Awarding agency
Obligated
$7,008,821

Award facts

Contract value 75% obligated
  • $7,008,821.00 Current, with exercised options
  • $9,302,730.00 Potential, with all options
Completion date 100% complete
  • Current, with exercised options
  • Potential, with all options
Set-aside
Total Small Business
Competition
Full and Open Competition after exclusion of sources · 11 offers Two Step
Pricing
Firm Fixed Price
Place of performance
London, KY, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Supplemental Agreement for work within scope 8 · The primary function of this IDIQ contract is to acquire services in support of federal student aid's customer service delivery. This task order is for… $19,631
Other Administrative Action 7 · The purpose of this MOD is to change the COR. $0
Exercise an Option 6 $2,013,010
Supplemental Agreement for work within scope 5 · The purpose of this modification is to acquire 60 additional CRM saas licenses of salesforce service cloud enterprise edition for federal student aid's… $67,980
Supplemental Agreement for work within scope 4 $277,611
Other Administrative Action 3 $0
Supplemental Agreement for work within scope 2 $0
Original award $4,630,589

About this award

Written by GovTribe AI ·

This federal contract award to Senture LLC, a Teleperformance company, is for the U.S. Department of Education's Federal Student Aid (FSA) office to implement a contractor-hosted and managed Customer Relationship Management (CRM) solution to support its Enterprise Complaint System and contractor-supported Tier 1 support. The $9,302,730.00 firm fixed-price contract was awarded on September 24, 2015 with a completion date of July 31, 2019. The contract was set aside for small businesses. Senture LLC is a foreign-owned, for-profit organization that is self-certified as a HUBZone joint venture, and has received prime federal contract awards to provide contact center services for various government agencies.

Description

As the agency reported it.

For other functions federal student aid (FSA) seeks to implement a contractor-hosted and managed customer relationship management (CRM) solution to support its enterprise complaint system and its contractor-supported tier 1 support.

Quick answers

Who was awarded contract 0007?

0007 was awarded to Senture LLC by Office of Federal Student Aid (Department of Education) on September 24, 2015.

How much is contract 0007 worth?

The government has obligated $7,008,821 on 0007. Its potential value, with all options, is $9,302,730.

Is contract 0007 an order under another contract?

Yes. 0007 is a delivery order under EDFSA14D0004, an indefinite delivery contract.

Was contract 0007 competed?

The extent of competition for 0007 was full and open competition after exclusion of sources. The government received 11 offers. It was set aside: Total Small Business.

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