Delivery Order EDFSA14D0004-0007

Award Date 9/24/15
Potential Completion Date 7/31/19
Potential Value $9.3M
Ultimate Awardee
Not listed
Federal Contract Vehicle
Set-Aside Type
Total Small Business
Extent Competed
Full and Open Competition after exclusion of sources
Major Defense Program
Not listed
Pricing Type
Firm Fixed Price
Place of Performance
London, KY, USA
Solicitation Procedures
Two Step
Number Of Offers Received
11
Legislative Mandate
Clinger Cohen Act
National Interest Action
Not listed
Research Type
Not listed
Primary Consortia Member
Not listed
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  • EDFSA14D0004
    Indefinite Delivery Contract
  • EDFSA14D0004-0007
    Delivery Order

This federal contract award to Senture LLC, a Teleperformance company, is for the U.S. Department of Education's Federal Student Aid (FSA) office to implement a contractor-hosted and managed Customer Relationship Management (CRM) solution to support its Enterprise Complaint System and contractor-supported Tier 1 support. The $9,302,730.00 firm fixed-price contract was awarded on September 24, 2015 with a completion date of July 31, 2019. The contract was set aside for small businesses. Senture LLC is a foreign-owned, for-profit organization that is self-certified as a HUBZone joint venture, and has received prime federal contract awards to provide contact center services for various government agencies.

Generated 4/1/25, 8:24 PM