Award of new task order for call center services support under customer engagement management system (cems)contract using the digital customer care (DCC) platform

Ended Awarded Last action

Contract number
91003120F0338
Awardee
Awarding agency
Obligated
$23,387,617

Award facts

Contract value 92% obligated
  • $23,387,617.67 Current, with exercised options
  • $25,486,607.45 Potential, with all options
Completion date 100% complete
Current and potential, with all options
Set-aside
No set-aside
Competition
Full and Open Competition after exclusion of sources Two Step
Pricing
Firm Fixed Price
Place of performance
Washington, DC 20202, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Close Out P00021 · Close out in accordance with far 4.804-4 -$93,527
Supplemental Agreement for work within scope P00020 · Purpose of this modification is to implement CR 5929 DCC contact center technical backbone disaster recovery testing for FY 21 $0
Supplemental Agreement for work within scope P00019 · Implement CRS 5755 5870 and fund the action in addition memorialize CR 5855 $409,611
Funding Only Action P00018 · The purpose of this modification is to obligate funding for the continued call center services for borrower defense $2,098,990
Supplemental Agreement for work within scope P00017 · Obligate funding for new clin line for borrower defense. Implement CR 5744 FSA next GEN DCC contact centers support of DCC release 4.2 digital platform features $50,000
Other Administrative Action P00016 · Extend the services for the task order 91003120F0338 under the IDIQ ED-FSA-14-d-0004. This action is taken in pursuant to the clause far 52-217-8 contained in… $5,385,074
Supplemental Agreement for work within scope P00015 · Implement CR # 5704 borrower defense vara case decision notification $0
Supplemental Agreement for work within scope P00014 · Implement CR 5738 borrower defense- notices to federal family education loan program (ffelp) loan holder $0
Supplemental Agreement for work within scope P00013 · Implement CR 5715 decommission cornerstone. FSA is shutting down cornerstone (utah) as a federal loan servicer. Cornerstone portfolio will be transferred to FED… $0
Supplemental Agreement for work within scope P00012 · Implementing CR 5682 next GEN DCC contact centers support of DCC release 3.5 digital platform features $0
Supplemental Agreement for work within scope P00011 · The purpose of this no cost modification is to implement CR 5679 feedback and dispute management system blank data field updates this reporting will show all… $0
Supplemental Agreement for work within scope P00010 · Award the requirement case 3 19 CV 03674-WHA sweet ET AL v. Devos ET AL order on motion to continue $0
Supplemental Agreement for work within scope P00009 · Implement CR 5621 jabber upgrade to 12.9 to call center desktops $0
Supplemental Agreement for work within scope P00008 · Implement CR 5641 program compliance ongoing feedback and dispute management support and implement CR 5628 improve call handling experiences for DCC fdms… $0
Supplemental Agreement for work within scope P00007 · Implement no cost CR 5611 borrower defense application process redesign and CR 5548 borrower defense DCC CRM changes. In addition extend the services period… $0
Funding Only Action P00006 · Purpose of this modification is to obligate funding for period 2 for the continued cems call center services task order. $7,484,064
Supplemental Agreement for work within scope P00005 · The purpose of this modification is to implement CR 5536 sweet notifications $151,726
Supplemental Agreement for work within scope P00004 · Implement CR borrower defense notification & bounce back mailing. $0
Supplemental Agreement for work within scope P00002 · Update contract with revised clause edar 3452.239-72 deviation and revised clause FSA 39-8 supplemental instructions to edar 3452.239-72 department security… $0
Other Administrative Action P00003 · Implement CR 5479 pilot for program compliance feedback and dispute management support $0
Funding Only Action P00001 · Add postage clin to fund mailing requirements under this task order. $25,000
Original award $7,876,680
Show all 22

About this award

Written by GovTribe AI ·

The Department of Education's Office of Federal Student Aid awarded a $25.5 million firm fixed price delivery order to Senture LLC under the agency's Customer Engagement Management System contract vehicle. The task order is for call center services support using the Digital Customer Care platform from January 31, 2020 through July 31, 2021. Senture will provide these services in Washington, D.C. to assist the Department of Student Aid in administering its student financial assistance programs. No set aside designation or major subcontractors were indicated in the award information.

Quick answers

Who was awarded contract 91003120F0338?

91003120F0338 was awarded to Senture LLC by Office of Federal Student Aid (Department of Education) on January 31, 2020.

How much is contract 91003120F0338 worth?

The government has obligated $23,387,617 on 91003120F0338. Its current value, with exercised options, is $23,387,618. Its potential value, with all options, is $25,486,607.

Is contract 91003120F0338 an order under another contract?

Yes. 91003120F0338 is a delivery order under EDFSA14D0004, an indefinite delivery contract.

Was contract 91003120F0338 competed?

The extent of competition for 91003120F0338 was full and open competition after exclusion of sources.

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