This task order is for tier (1) customer service representative (CSR) support for federal student aid complaint resolutions.

Ended Awarded Last action

Contract number
0008
Awardee
Awarding agency
Obligated
$3,240,697

Award facts

Contract value 100% obligated
$3,240,697.00 Current and potential, with all options
Completion date 100% complete
  • Current, with exercised options
  • Potential, with all options
Set-aside
Total Small Business
Competition
Full and Open Competition after exclusion of sources · 11 offers Two Step
Pricing
Firm Fixed Price
Place of performance
London, KY, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Supplemental Agreement for work within scope 5 · The purpose of this modification is to: extend services under task order ED-FSA-14-d-0004/0008 by 4 (four) months from april 1, 2017 through july 31, 2017, in… $825,861
Other Administrative Action 4 · The primary function of this contract is to acquire services in support of federal student aid's customer service delivery for the ombudsman feedback system… $0
Other Administrative Action 3 $0
Other Administrative Action 2 $0
Other Administrative Action 1 · This requirement is for customer support representative (CSR) services for the ombudsman's enterprise complaint system (ECS). The purpose of this modification… $0
Original award $2,414,836

About this award

Written by GovTribe AI ·

This is a task order awarded by the U.S. Department of Education's Office of Federal Student Aid to Senture LLC, a Teleperformance company, for Tier 1 customer service representative support for federal student aid complaint resolutions. The task order has a ceiling value of $3,240,697.00 and is a firm fixed price delivery order. The period of performance extends through March 31, 2017. The contract is designated as a total small business set-aside. Senture is the prime contractor and has received previous federal contract awards, primarily through delivery orders and task orders, to provide contact center services for various government agencies.

Quick answers

Who was awarded contract 0008?

0008 was awarded to Senture LLC by Office of Federal Student Aid (Department of Education) on April 21, 2016.

How much is contract 0008 worth?

The government has obligated $3,240,697 on 0008.

Is contract 0008 an order under another contract?

Yes. 0008 is a delivery order under EDFSA14D0004, an indefinite delivery contract.

Was contract 0008 competed?

The extent of competition for 0008 was full and open competition after exclusion of sources. The government received 11 offers. It was set aside: Total Small Business.

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