This is a task order awarded by the U.S. Department of Education's Office of Federal Student Aid to Senture LLC, a Teleperformance company, for Tier 1 customer service representative support for federal student aid complaint resolutions. The task order has a ceiling value of $3,240,697.00 and is a firm fixed price delivery order. The period of performance extends through March 31, 2017. The contract is designated as a total small business set-aside. Senture is the prime contractor and has...
This is a $2,494,807.58 firm fixed price delivery order issued under the U.S. Department of Education Federal Student Aid (ED-FSA) Ombudsman contract (EDFSA14D0004), awarded to Senture LLC, a Teleperformance company. The purpose is to provide customer service representative support for the Federal Student Aid Ombudsman through call intake, case work, and case management services. The order has an ultimate completion date of July 31, 2017 and was awarded on August 1, 2016. No set-aside...
This is a delivery order awarded to Senture LLC, a Teleperformance company, under the ED-FSA-14-D-0004 Indefinite Delivery, Indefinite Quantity (IDIQ) contract with the U.S. Department of Education's Office of Federal Student Aid (FSA). The $13,248,051.33 fixed-price delivery order is for the consolidation of feedback and dispute management systems to support FSA's contact center operations. The award does not indicate the use of any set-aside designations. Senture, a self-certified HUBZone...
This federal contract award, with ID EDFSA14D0004|0006, was issued by the U.S. Department of Education's Office of Federal Student Aid. The contract, which is a Firm Fixed Price Delivery Order, is set aside for small businesses. The purpose of the $2,800,268.00 contract is to acquire case management support services for general assistance and research to support the agency's customer service delivery. The prime contractor is Senture LLC, a Teleperformance company that provides contact center and...
This federal contract award to Senture LLC, a Teleperformance company, is for the U.S. Department of Education's Federal Student Aid (FSA) office to implement a contractor-hosted and managed Customer Relationship Management (CRM) solution to support its Enterprise Complaint System and contractor-supported Tier 1 support. The $9,302,730.00 firm fixed-price contract was awarded on September 24, 2015 with a completion date of July 31, 2019. The contract was set aside for small businesses. Senture...
The Department of Education's Office of Federal Student Aid awarded Senture LLC, a Teleperformance company, a $27,394,833.45 firm-fixed-price delivery order contract to consolidate the Federal Direct Loan Servicing (FDLS) call centers. The award was made against an existing Indefinite Delivery/Indefinite Quantity (IDIQ) contract, ED-FSA-14-D-0004, for contact center support services. Senture, which does not have a set-aside designation, will provide customer service agents, quality assurance,...
The Department of Education's Office of Federal Student Aid awarded a $25.5 million firm fixed price delivery order to Senture LLC under the agency's Customer Engagement Management System contract vehicle. The task order is for call center services support using the Digital Customer Care platform from January 31, 2020 through July 31, 2021. Senture will provide these services in Washington, D.C. to assist the Department of Student Aid in administering its student financial assistance programs....
The U.S. Department of Education has awarded a $91,912 firm-fixed-price delivery order to Senture LLC, a contact center services provider, for the decommissioning of a digital communications tool. This award was not set aside. Senture is a subsidiary of Teleperformance that provides contact center and business process outsourcing services to various federal agencies, including the Department of Education, Internal Revenue Service, and Consumer Financial Protection Bureau. The services under this...
The Department of Education's Office of Federal Student Aid awarded a $25.8 million firm fixed price definitive contract to Senture LLC to provide call center services. Under this contract, Senture will support ED's student aid programs by operating call centers to handle inquiries from students, parents, and other stakeholders regarding financial aid applications, eligibility, loan servicing, and related matters. As the prime contractor, Senture will be responsible for staffing and managing the...
The Department of Education Office of Federal Student Aid awarded a $3,872,664.00 firm fixed-price delivery order contract to Senture LLC, a Teleperformance company, to establish, deliver, and operate a customer contact center in support of the planned initial launch of the Integrated Partner Management (IPM) solution. The contract does not have a set-aside designation. Senture provides multichannel contact center and business process outsourcing services to federal agencies, including the...