Verint Americas Inc.

Verint Americas Inc., a subsidiary of Verint Systems Inc., delivers customer experience measurement, website analytics, and digital transformation software-as-a-service (SaaS) solutions to federal civilian agencies almost exclusively as a prime contractor under the GSA Multiple Award Schedule (MAS), competing on a full-and-open basis with no set-aside designations. The company is headquartered in Melville, New York, and operates as a for-profit organization. Recent prime work includes a $1.1 million SaaS survey platform delivery order from the Defense Commissary Agency through February 2031, a $1.98 million enterprise survey services contract from the Office of Personnel Management running through August 2028, a $2.27 billion Defense Counterintelligence and Security Agency contract for enterprise information collection services, and a $122 thousand NOAA delivery order for ForeSee licenses and FedRAMP-authorized SaaS services.

Customer concentration is extreme and dominated by a single customer. The Department of the Interior's Office of Policy Management and Budget accounts for 147 awards (76% of all prime awards) valued at $59.3 million combined potential value — more than 75% of Verint Americas' total federal footprint. This concentration reflects the vendor's core business model: Verint provides website assessment, improvement services, and customer satisfaction measurement tools primarily to support Interior's digital modernization priorities. The next-largest customers — the Defense Counterintelligence and Security Agency ($4.8 million across 2 awards), the Office of Personnel Management ($4.4 million across 4 awards), and GSA Federal Acquisition Service ($2.5 million) — represent a combined $11.7 million, or roughly 15% of the portfolio. The rankings between award count and potential value track closely; Interior dominates both measures.

Verint's vehicle position centers on the GSA MAS, where it holds 177 task orders valued at $75.9 million combined potential value. The vendor also leverages the Professional Services Schedule (PSS), with 146 task orders valued at $24.5 million. These are the primary channels through which federal agencies procure Verint's survey software, website analytics, and related services. The vendor's award portfolio spans 20 distinct customer agencies, but 86% of recent awards concentrate among five customers, with Interior's dominance creating a tight customer base relative to the 193 total awards in the source.

Activity has declined in recent years. The vendor executed 19 awards in 2022, then dropped to 8 in 2023, 10 in 2024, and 8 in 2025, with only 4 awards recorded through September 2026. Combined potential value across all 193 awards is $78.9 million, with $42.7 million obligated (54% of potential). Eight awards valued at $7.5 million are scheduled for completion within the next twenty-four months, presenting a moderate recompete exposure.

On Service Contract Inventory records (which capture federal service contracts above the $150,000 reporting threshold and exclude goods, products, and non-federal revenue), Verint Americas reported $5.9 million in prime invoicing across FY2022–FY2025, distributed as $2.1 million in FY2022, zero in FY2023, $2 million in FY2024, and $1.8 million in FY2025. The SCI dataset shows minimal to negligible FTE allocation — 0.1 FTEs in FY2025 across 3 prime and 1 sub record — indicating that Verint's federal service work is light-staffed, software-delivery focused, or performed predominantly by parent-company resources. Across SCI-reportable prime contracts, the vendor reports zero percent average sub-hours share, meaning it self-performs all reported labor on those engagements.

Verint Americas operates as a 97% prime contractor, with only 6 sub-award relationships in the source. Named subcontract primes include General Dynamics Information Technology (a 2025 US BICES product award), Population Reference Bureau (2025 Census and American Community Survey stakeholder engagement), and Wellpoint Federal Solutions (multiple 2022–2024 managed services and licensing renewals). These relationships represent Verint as a niche technology provider or software vendor embedded in larger system integrations rather than as a broad professional-services subcontractor.

The vendor's NAICS concentration is overwhelming: 179 of 193 awards (93%) map to NAICS 541611 (Administrative Management and General Management Consulting Services), with the remaining 14 scattered across Computer Systems Design Services, Other Computer-Related Services, and Software Publishing. PSC codes mirror this profile, with 153 awards coded to Support/Professional/Market Research and Public Opinion, 11 to IT Business Application SaaS, and the remainder distributed across IT management, software, and other support categories. This classification pattern reflects Verint's core positioning as a survey and customer-feedback measurement vendor rather than as a systems integrator or IT operations contractor.