Verint Americas Inc.

Verint Americas Inc., a subsidiary of Verint Systems Inc., is a for-profit technology vendor that delivers customer engagement, digital experience measurement, and enterprise survey solutions to federal civilian agencies as a prime contractor (97% of recent awards), competing exclusively on a full-and-open basis without set-aside designations.

Verint Americas operates as a wholly-owned division under parent Verint Systems Inc. and specializes in website assessment and improvement services, customer satisfaction measurement software (notably ForeSee and Qudini platforms), data analytics, and SaaS survey delivery. The company is headquartered in Alpharetta, Georgia, with places of performance including Cheverly, Maryland, and Philadelphia, Pennsylvania. Recent capability work includes a $2.27 billion delivery order from the Defense Counterintelligence and Security Agency for enterprise information collection services, a $2.89 million delivery order from the Office of Personnel Management for enterprise survey services through August 2028, and a $1.11 million delivery order from the Defense Commissary Agency for a SaaS survey platform delivering customer satisfaction and employee engagement surveys through February 2031. Other recent awards include $57 thousand from the National Oceanic and Atmospheric Administration for website assessment and improvement supporting fisheries communications, a $117.7 thousand order from the Office of Logistics and Acquisition Operations for web services, and multiple renewal contracts for visitor experience and digital transformation platforms at the National Gallery of Art.

Customer concentration is extreme. The Department of the Interior's Office of Policy Management and Budget (OPMB) accounts for 147 of 192 total awards (76% of the portfolio) and $59.3 million of $79.7 million in combined potential value (74%). The top five customers by award count (Interior OPMB, Smithsonian Institution's Office of the Chief Information Officer, Centers for Medicare and Medicaid Services, National Oceanic and Atmospheric Administration, and Office of Personnel Management) cover 86% of awards and 92% of combined potential value. This concentration reflects Verint's historical dominance on Interior's Website Assessment and Improvement Services BPA under the Multiple Award Schedule, where the company won successive task orders spanning 2021 through 2023 across multiple Interior operating plan components.

Verint places 176 task orders under the GSA Multiple Award Schedule (MAS) with $76.6 million combined potential value and 146 task orders under the GSA Professional Services Schedule (PSS) with $24.5 million combined potential value. These two vehicles anchor the entire federal portfolio; the MAS and PSS represent the company's singular contracting channel into civilian agencies. The company holds an indefinite delivery contract (FA714625D0002) but award activity under that vehicle is negligible in the source data.

Activity trajectory shows marked decline. Awards per year fell from 19 in 2022 to 8 in 2025 and 3 in 2026 through early May. Seven awards with ultimate completion dates inside the next twenty-four months carry combined potential value of $3.7 million and face recompete exposure. The dramatic contraction in Interior OPMB task orders (which dominated 2021 and 2022) has not been offset by growth elsewhere, signaling either competitive losses on BPA renewals or reduced Interior spending on these services.

SCI-reportable invoiced revenue ran $2.1 million in FY2022, $0 in FY2023, and $2 million in FY2024 across twelve prime contracts and one named subcontractor position. SCI coverage is limited and FTE data carries no values. This is a software and SaaS vendor whose federal revenue is anchored in license subscriptions, software maintenance, and delivery orders for digital services — not labor-hour service contracts above the $150,000 SCI threshold. Verint records in SCI represent only a slice of its federal work.

The vendor's sub-award footprint is minimal. Six sub-awards represent 3% of the portfolio. Named primes include General Dynamics Information Technology (US BICES product work, October 2025), Population Reference Bureau (Census and American Community Survey engagement, February 2025), and National Government Services (Verint managed services and license renewals, July 2022 and 2024). The sub engagement is occasional project work, not a business model.

Verint Americas competes entirely under full-and-open competition across civilian agencies, with no SBA set-asides and no defense prime footprint. The company has served 20 distinct customer agencies, but Interior OPMB and the GSA MAS/PSS vehicles are strategically dominant. Recent award activity suggests either a market contraction on the Interior BPA or competitive displacement; forward pipeline signals moderate recompete pressure.