CTW Solutions LLC

CTW Solutions LLC, operating under the Informed XP division and doing business as Informed XP, is a Virginia-based consulting firm headquartered in Chantilly with additional operations in South Riding. The company is an SBA-certified 8(a) small business, an Economically Disadvantaged Women-Owned Small Business, and a Women-Owned Small Business that specializes in user experience design, research, and development services for federal agencies. Informed XP provides strategic consulting, digital service design, customer experience program development, and technology accessibility solutions that help federal agencies modernize their administrative and operational capabilities while improving service delivery to stakeholders and the public.

Informed XP has received multiple federal prime contract awards spanning customer experience program development, strategic management services, document routing tool development, and specialized accessibility technology initiatives. The company was awarded a $3.6 million delivery order by the U.S. Department of Labor's Office of Disability Employment Policy on September 29, 2025, under the Partnership on Employment and Accessible Technology (PEAT) Initiative, a Total Small Business set-aside contract performed through September 2028. The National Science Foundation's Division of Administrative Services has been a significant partner, awarding a $4.4 million sole source 8(a) customer experience program development contract that was terminated for convenience, along with four task orders totaling approximately $4.6 million for customer service and experience design assessment services performed between October 2021 and March 2025. The U.S. Department of Health and Human Services, Office of the Assistant Secretary for Administration, awarded a $1.52 million 8(a) sole source delivery order for document routing tool development under the 8(a) STARS III GWAC, initially awarded July 2024 with modifications extending performance through July 2029. Additionally, the NSF Division of Administrative Services awarded a $3.99 million definitive contract for strategic management and planning services on a labor-hours basis, set aside as 8(a) sole source with performance through June 2028. All contracts reflect 8(a) sole source or small business set-aside designations, demonstrating Informed XP's strategic positioning within the federal small business acquisition landscape.

Informed XP holds three primary federal contract indefinite delivery vehicles that position the company to provide comprehensive digital service solutions across multiple federal agencies. The 8(a) STARS III Government-Wide Acquisition Contract, awarded by the General Services Administration's Federal Acquisition Service on February 23, 2022, represents a competitive 8(a) multiple-award GWAC with a $50 billion ceiling and completion date of July 1, 2026, enabling Informed XP to deliver information technology services encompassing data management, IT security, user experience design, and digital service solutions to civilian federal agencies government-wide. Under this GWAC vehicle, the company has received task order awards from the Department of Health and Human Services for document routing tool development. An Indefinite Delivery Contract awarded by the National Science Foundation Division of Administrative Services on October 1, 2021, with a ceiling value of $4.43 million and ultimate completion date of September 30, 2024, authorized four task orders for customer service and experience design assessment services performed at Informed XP's South Riding, Virginia location on a labor-hours pricing basis. A Federal Supply Schedule contract awarded by the General Services Administration on June 24, 2021, with a $475,000 ceiling and completion date of June 23, 2026, supports procurement of information technology and professional services across 14 labor categories, including user experience design, research, software development, and project management services, enabling ordering agencies to request task orders for digital transformation and customer experience improvement initiatives without additional competitive procedures.

CTW Solutions LLC, dba Informed XP designs, develops and deploys innovative, meaningful digital experiences using modern, human-centered approaches such as Design Thinking, Lean UX and Agile. We channel the power of evidence and design to craft compelling experiences for humans, helping them discover and interpret information to complete meaningful actions.

Leaders in UX and CX, we leverage modern approaches to clarify strategy and accelerate transformation. We find and prioritize problems worth solving and passionately pursue outcomes for companies large and small.

Forward-thinking, curious and collaborative, Informed XP embraces change to innovate IoT solutions and the digital world. We are an 8(a), EDWOSB and Minority owned business located in the D.C. Metro, with 16 years of successful public and private sector experience.