Task order# 4 - customer service and experience design assessment
Ended Awarded Last action
- Contract number
- 49100423F0114
- Awardee
-
CTW Solutions LLC UEI NY1XNR1NP223
- Awarding agency
-
Division of Acquisition and Cooperative Support
National Science Foundation
- Obligated
- $1,574,316
Award facts
- Contract value 100% obligated
- $1,574,666.40 Current and potential, with all options
- Completion date 100% complete
-
- Current, with exercised options
- Potential, with all options
- Contracting staff
- Funding agency
- Division of Administrative Services National Science Foundation
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- PSC
- R499 Support- Professional: Other
- Set-aside
- No set-aside
- Competition
- Not Available for Competition Only One Source
- Pricing
- Labor Hours
- Place of performance
- South Riding, VA 20152, USA
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Close Out | -$350 | |
| Other Administrative Action | $0 | |
| Original award | $1,574,666 |
About this award
The National Science Foundation's Division of Administrative Services awarded Task Order 4 to CTW Solutions LLC (doing business as Informed XP) on October 1, 2023, for customer service and experience design assessment services. This delivery order, valued at $1.57 million with a ceiling value of $1,574,666.40, is structured on a labor-hours pricing model and is scheduled for completion by March 6, 2025. The work will be performed in South Riding, Virginia. No set-aside designation was applied to this task order, though the awardee is an SBA-certified 8(a) Program Participant and holds multiple small business certifications, including Women-Owned Small Business and Economically Disadvantaged Women-Owned Small Business status.
CTW Solutions LLC is a Virginia-based consulting firm specializing in user experience design and federal customer experience program development. The company operates under an NSF Indefinite Delivery Contract valued at $4.4 million for customer service design, which serves as the vehicle for this task order work. Informed XP brings demonstrated expertise in digital service design, customer experience strategy, and program evaluation for federal agencies, with a particular focus on improving administrative service delivery capabilities. The contractor's broader portfolio includes access to an $50 billion 8(a) STARS III Government-Wide Acquisition Contract and additional federal supply schedule resources, positioning the firm to deliver comprehensive solutions across NSF's administrative modernization objectives.
Quick answers
Who was awarded contract 49100423F0114?
49100423F0114 was awarded to CTW Solutions LLC by Division of Acquisition and Cooperative Support (National Science Foundation) on October 1, 2023.
How much is contract 49100423F0114 worth?
The government has obligated $1,574,316 on 49100423F0114. Its current value, with exercised options, is $1,574,666.
Which agency awarded contract 49100423F0114?
Division of Acquisition and Cooperative Support (National Science Foundation) awarded 49100423F0114, with funding from Division of Administrative Services (National Science Foundation).
Is contract 49100423F0114 an order under another contract?
Yes. 49100423F0114 is a delivery order under 49100421D0007, an indefinite delivery contract.
Was contract 49100423F0114 competed?
The extent of competition for 49100423F0114 was not available for competition.
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