Customer experience program development and implementation
Ended Definitive Contract Awarded Last action
- Contract number
- 49100424C0038
- Awardee
-
CTW Solutions LLC UEI NY1XNR1NP223
- Awarding agency
-
Division of Acquisition and Cooperative Support
National Science Foundation
- Obligated
- $1,036,749
Award facts
- Opportunity
-
- 49100424Q0056 Solicitation number
- Contract value 23% obligated
-
- $1,444,275.64 Current, with exercised options
- $4,436,989.56 Potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Funding agency
- Division of Administrative Services National Science Foundation
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- PSC
- R499 Support- Professional: Other
- Set-aside
- 8(a) Sole Source
- Competition
- Not Available for Competition · 1 offer Only One Source
- Pricing
- Labor Hours
- Place of performance
- South Riding, VA 20152, USA
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Terminate for Convenience | -$407,526 | |
| Funding Only Action | $722,138 | |
| Original award | $722,138 |
About this award
This is a $4,436,989.56 sole source 8(a) contract awarded by the National Science Foundation's Division of Administrative Services to CTW Solutions LLC, doing business as Informed XP, for customer experience program development and implementation services. Informed XP is an SBA-certified 8(a) small business and Economically Disadvantaged Women-Owned Small Business providing user experience design, research, and digital service solutions to federal agencies. The contract has an ultimate completion date of May 31, 2025 and includes task orders for developing document routing tools, strategic management and planning services, and comprehensive customer experience program development. Informed XP holds several key federal contract vehicles, including an 8(a) STARS III Government-Wide Acquisition Contract (GWAC) valued at $50 billion, an NSF Indefinite Delivery Contract for customer service design valued at $4.4 million, and a Federal Supply Schedule contract for IT professional services valued at $475,000, positioning the company to provide a range of digital service solutions across multiple federal agencies.
Quick answers
Who was awarded contract 49100424C0038?
49100424C0038 was awarded to CTW Solutions LLC by Division of Acquisition and Cooperative Support (National Science Foundation) on October 1, 2024.
How much is contract 49100424C0038 worth?
The government has obligated $1,036,749 on 49100424C0038. Its current value, with exercised options, is $1,444,276. Its potential value, with all options, is $4,436,990.
Which agency awarded contract 49100424C0038?
Division of Acquisition and Cooperative Support (National Science Foundation) awarded 49100424C0038, with funding from Division of Administrative Services (National Science Foundation).
Was contract 49100424C0038 competed?
The extent of competition for 49100424C0038 was not available for competition. The government received 1 offer. It was set aside: 8(a) Sole Source.
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