Workers' Compensation Admin Program Services

Dallas Area Rapid Transit (DART) is seeking a Workers' Compensation Third Party Administrator (TPA) through RFP P-2089620 to provide comprehensive claims administration services for its approximately 3,365 full-time employees. The contract requires a vendor with at least ten years of experience providing workers' compensation TPA services to public transportation agencies in Texas, with specific capabilities including electronic claims reporting, robust claims information systems, medical bill review, and utilization review. The selected contractor will manage all active DART claims inventory, provide dedicated adjusters (one supervisor and two adjusters), and maintain comprehensive claim files with detailed reporting capabilities. The procurement seeks a vendor to handle both medical only (31 current claims) and indemnity (107 current claims) claims in a remote work environment located in the DFW area. Key dates include a pre-proposal conference held on August 7, 2025, and proposal submissions due on August 19, 2025, at 2:00 P.M. Central Time through the DART Bonfire Portal, with proposals not to exceed 150 pages.

The solicitation includes a 20% Minority/Woman Business Enterprise (M/WBE) participation goal, with certification requirements from regional agencies. Extensive insurance requirements are specified, including commercial general liability ($2M), commercial automobile liability ($1M), workers' compensation, employers liability ($1M), professional liability ($5M), and cyber liability ($2M). The contract is structured for a five-year term with two optional one-year extensions, anticipated to begin January 1, 2026. While specific total contract value is not explicitly stated, the procurement will utilize a flat annual fee pricing model. Vendors must submit specific forms including Form 1295 and demonstrate capabilities in integrating workers' compensation claims management with other leave programs. The solicitation emphasizes a preference for a "Best-in-Class" vendor with streamlined processes, advanced technology integration, strong customer service, and proactive medical case management.