UPS Maintenance, Inspection, Repair, Parts and Replacement Services

The State of New Hampshire is soliciting bids for a comprehensive UPS Maintenance, Inspection, Repair, Parts, and Replacement Services contract covering uninterruptible power supply (UPS) equipment across multiple counties. The procurement (RFB 2864-24) seeks a vendor to provide maintenance services for various UPS brands including APC, MGE, Mitsubishi, Toshiba, and others, with equipment currently distributed across Coos, Grafton, Hillsborough, Merrimack, and Rockingham counties. The contract term spans five years from May 1, 2024, through April 30, 2029, with potential two-year extension options. Required services include semi-annual minor inspections, annual major inspections, break-fix services, and 7x24x365 telephone support with a two-hour callback response and four-hour on-site emergency repair commitment. Key vendor qualifications include certification as an authorized service provider for specified UPS brands, comprehensive general liability insurance of $1,000,000 per occurrence, and workers' compensation coverage. The bid closing date was January 25, 2024, at 11:00 AM EST, with the final day for questions and clarifications being January 22, 2024.

The solicitation does not explicitly outline specific set-aside designations or restrictions for disadvantaged enterprises. Vendors must be registered with the New Hampshire Secretary of State and maintain a current vendor application. The contract covers approximately 80 pieces of UPS equipment across ten counties, with pricing structured to include annual maintenance rates, labor rates by county and service category, and parts markup limited to 10%. The total bid amounts submitted ranged from $311,910.00 to $1,067,500.00, with the awarded contract value being $261,857.42. Participating local entities may leverage the statewide contract by issuing their own purchase orders, and participation is optional. Successful vendors must provide quarterly and annual usage reports detailing services, parts replacements, and recycling documentation. The State reserves the right to reject any or all bids, add or delete items and locations, and retain alternative contractors if necessary.