4-Attachment 2 - Scope of Work.docx
DOCX document 16 KB Posted
- Solicitation number
- SLCI26001
- Issued by
- Salt Lake County, Salt Lake City, Utah
About this file
This Scope of Work document outlines the claims adjustment services required by Salt Lake City Corporation in Utah under solicitation SLCI26001. The contractor must provide comprehensive claims adjustment and damage appraisal services for no-fault utility claims involving property damage from water main breaks and sewer backups, as well as vehicle accidents and bodily injury claims. The contractor is required to maintain a local office within Salt Lake County and operate during standard business hours (Monday through Friday, 8 a.m. to 5 p.m., excluding city holidays), accepting claim assignments via telephone, email, and mail. Core responsibilities include investigating and adjusting claims in accordance with applicable law, contacting claimants or their attorneys within twenty-four hours of assignment, obtaining recorded or written statements from claimants and witnesses, gathering necessary documentation from police and insurance carriers, and reporting all injury claims to the Index Bureau with re-indexing every six months while claims remain open.
The contractor must also perform third-party property damage appraisals upon assignment, responding to all damage estimate requests within twenty-four hours and submitting completed written repair estimates to the City's Risk Division within forty-eight hours. All appraisals must be conducted with objectivity and independence, without bias or advocacy for any party, and compensation cannot be contingent upon predetermined appraisal values. The contractor must disclose any conflicts of interest, including past or present interests in subject properties, within twenty-four hours of assignment notification. The contractor is responsible for providing all necessary labor, equipment, and materials required to perform these services, with recommendations for settlement values provided directly to the City.
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Other files
| File | Type | Posted |
|---|---|---|
| 1-Confidential+and+Proprietary+Info+Declaration+Form.pdf | ||
| 3-Attachment 4 - Score Sheet.xls | XLS spreadsheet | |
| 6-SLCI26001.docx | DOCX document | |
| 5-Attachment 1 - Sample Agreement.docx | DOCX document | |
| 2-Attachment 3 - Cost Proposal.xlsx | XLSX spreadsheet |
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Text version
Attachment 2: Scope of Work
I. The responsibilities of Contractor include, but shall not be limited to, the following:
a. Provide all necessary labor, equipment and materials to perform public entity claims adjustment services for no-fault utility claims for property damage arising from water main breaks and sewer backups; and vehicle accidents and bodily injury claims.
b. Provide a local office within Salt Lake County and accept claim assignments by telephone, e-mail, and mail Monday through Friday, 8 a.m. to 5 p.m. except City holidays.
c. Claims Adjustment Services
i. Contractor shall provide claims adjusting services for the City, providing all materials and services necessary for the investigation, adjustment, acceptance or denial of claims in accordance with provisions of applicable law. Provide recommended settlement value directly to City.
ii. Upon assignment of a claim, Contractor shall contact claimant or claimant’s attorney by telephone or in person within twenty-four (24) hours of assignment. If contact cannot be made, Contractor shall immediately send a letter to inform the claimant of the file assignment and to request a return call.
iii. Contractor shall obtain recorded or written statements of claimants and witnesses, as indicated; and shall obtain records from the claimants, police, attorneys, and insurance carriers as needed for determination of negligence and to ensure claims are resolved timely, efficiently and fairly.
iv. Contractor shall report all injury claims to the Index Bureau and have them re-indexed every six months while the claim remains open.
d. Damage Appraisals
i. As assigned, Contractor shall perform third-party property damage appraisals.
ii. Contractor shall respond to all requests for estimate of damage within twenty-four (24) hours. A completed written estimate of necessary repairs shall be submitted to the City’s Risk Division, slcrisk@slc.gov, within forty-eight (48) hours after the request.
e. All appraisals must be performed with objectivity and independently, without bias, ensuring evaluations are not determined by personal interest. Contractor will not advocate for any party. Any compensation shall not be contingent upon a predetermined appraisal. If there is a conflict of interest, Contractor shall disclose any past or present interest in the subject property within twenty-four (24) hours of the assignment.
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