Ryan White Aids Drug Assistance Program

The State of Delaware Division of Public Health is requesting proposals for statewide AIDS Drug Assistance Program (ADAP) pharmacy benefit management and information systems services under RFP HSS27009-RWADAP, with proposals due September 16, 2026 at 1:00 PM EDT and questions due August 12, 2026 at 4:30 PM EST. No subcontractors are permitted—the vendor must deliver all services directly.

The scope encompasses comprehensive pharmacy benefit administration, client eligibility verification, claims processing per NCPDP standards, statewide retail pharmacy network management, formulary management, Ryan White Part B/ADAP reporting compatible with HRSA CAREWare software, and operation of a proprietary web-based data management system (PMDC Systems) with secure remote access limited to United States locations. The vendor must demonstrate prior successful implementation of a statewide Ryan White Part B/ADAP pharmacy benefit operation in two or more states. Key compliance mandates include HIPAA certification, execution of a Business Associate Agreement, Delaware Cloud Services Agreement and Data Use Agreement execution, Section 508 and WCAG Level AA digital accessibility compliance, and prohibition of offshore data storage and transmission. All vendor staff are subject to criminal background checks at vendor expense. The vendor must provide 24/7 help desk support with 5-minute acknowledgment and 1-hour response for priority tickets or 4 hours for regular tickets.

The contract term is one year with four optional one-year extensions, estimated to start April 1, 2027. Pricing proposals must remain fixed and binding through March 31, 2028. Evaluation criteria are qualifications and experience of assigned personnel (25 points), familiarity with similar projects (25 points), business references (10 points), cost projection (20 points), and pricing (20 points). Vendors must provide at least three current or previous customer references of similar scope and value. Award notification is estimated for October 8, 2026. Payment is structured as fixed-fee monthly invoicing due on the 25th of each month with payment within 30 days. Minimum insurance includes Commercial General Liability ($1 million per occurrence / $3 million aggregate) and Medical/Professional Liability or Errors and Omissions ($1 million per occurrence / $3 million aggregate).