RFP026-52 PC Imaging & Deployment

The City of Meriden, Connecticut is issuing Request for Proposal 026-52 for PC Imaging & Deployment services in New Haven County. This professional services procurement seeks qualified vendors to image and deploy 400 end-user PC devices across multiple city locations, including the creation of multiple standard and specialized images, implementation of the NinjaOne remote management tool, and configuration of Group Policies across all devices. Key deliverables include a detailed technical approach demonstrating proficiency with imaging tools such as PDQ Deploy or Microsoft Deployment Toolkit, expertise with NinjaOne or equivalent remote management solutions, and strong Group Policy management capabilities. The awarded vendor must provide an onsite staff member working 40 hours per week for three months, with potential extension based on evolving project priorities, and must demonstrate extensive experience with large-scale PC imaging and deployment projects of 400+ devices. Proposals will be evaluated across five criteria: understanding of scope (20 points), demonstrated ability and experience of key personnel (25 points), vendor qualifications and experience (25 points), detailed pricing (18 points), and client references from past projects (12 points). Questions must be submitted by March 26, 2026 at 4:00 p.m., and proposals are due April 2, 2026 at 11:00 a.m. through the City eProcurement Portal. Submissions must include a Non-Collusive Statement, qualifications and experience documentation, executive summary, detailed work plan with timeline and milestones, technical approach documentation, municipal project references, comprehensive cost proposal with staffing plan, and pricing must exclude Connecticut sales and use taxes and federal excise taxes.

No specific set-aside designations, disadvantaged enterprise restrictions, or minority-owned business requirements are identified in this procurement documentation. No incumbent vendors or current contractors are listed. The contract will be awarded as a Purchase Order with a Standard Professional Services Agreement; while the contract term is not explicitly stated, the initial onsite support commitment spans three months with potential continuation. Vendors must maintain comprehensive insurance coverage throughout contract performance, including General Liability ($1,000,000 occurrence/$2,000,000 aggregate), Auto Liability ($1,000,000 combined single limit), Workers' Compensation at Connecticut statutory limits with Employers' Liability coverage ($1,000,000 per accident), and Professional Liability/Errors and Omissions Coverage ($2,000,000 single limit per claim/$2,000,000 aggregate), with all policies issued by AM Best "A-"VIII rated carriers and naming the City of Meriden as Additional Insured on a primary and non-contributory basis. Cost proposals must include detailed breakdowns of imaging and deployment service fees, remote management tool implementation costs, hourly rates for onsite support staff, and travel or incidental expenses. No specific budget range or award value is disclosed in the RFP documentation. Payment will be made no less than 30 days following completion of services, with monthly billing based on completed work subject to City approval.