Laptop_Assist.pdf
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- Attached to
- RFP026-52 PC Imaging & Deployment
- Solicitation number
- RFP026-52
- Issued by
- New Haven County, Connecticut
About this file
This is a Request for Proposal document issued by the City of Meriden, Connecticut for PC Imaging & Deployment services. The City seeks qualified vendors to image and deploy 400 end-user PC devices across multiple locations, including creation of multiple standard and specialized images, implementation of the NinjaOne remote management tool, and configuration of Group Policies across all devices. The project scope includes PC imaging and deployment expertise, technical proficiency with imaging tools such as PDQ Deploy or Microsoft Deployment Toolkit, experience with remote management tools, and expertise in Group Policy management within a Windows environment. The awarded vendor must provide an onsite staff member working 40 hours per week for three months, with potential extension based on evolving project priorities. Questions must be submitted by March 26, 2026 at 4:00 p.m., and proposals are due April 2, 2026 at 11:00 a.m. through the City eProcurement Portal. No specific award date or contract term is explicitly stated, though the initial onsite support commitment spans three months with potential continuation.
Cost proposals must include detailed breakdowns of imaging and deployment service fees, remote management tool implementation costs, hourly rates for onsite support staff, and travel or incidental expenses, with pricing excluding Connecticut sales and use taxes and federal excise taxes. No specific budget range or award value is disclosed. Payment will be made no less than 30 days following completion of services, with monthly billing based on completed work subject to City approval. The contract will be awarded as a Purchase Order with a Standard Professional Services Agreement. Vendors must maintain comprehensive insurance coverage including General Liability ($1,000,000 occurrence/$2,000,000 aggregate), Auto Liability ($1,000,000 combined single limit), Workers' Compensation at Connecticut statutory limits, and Professional Liability/Errors and Omissions Coverage ($2,000,000 single limit per claim/$2,000,000 aggregate), with the City named as Additional Insured. No specific set-aside designations, disadvantaged enterprise restrictions, minority-owned business requirements, or incumbent vendors are identified.
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1. PURPOSE
The City of Meriden is seeking proposals from qualified vendors to assist with the imaging and deployment of 400 end-user PC devices. This project includes creating multiple images, implementing a remote management tool (NinjaOne), and configuring Group Policies across all devices. The City is considering using PDQ Deploy to image the PCs but is open to other viable solutions. Additionally, a staff member from the awarded vendor will be required to be onsite for three months, working 40 hours per week, with the possibility of further services as project priorities shift.
2. SCOPE OF WORK
The selected vendor will be responsible for the following tasks:
• PC Imaging:
o Create multiple standard and specialized images for 400 end-user PCs.
o Ensure compatibility and seamless deployment of images across various hardware configurations.
• Remote Management Tool Implementation:
o Deploy and configure the NinjaOne remote management tool for ongoing management and monitoring of the deployed PCs.
• Group Policy Configuration:
o Implement necessary Group Policies to ensure security, compliance, and consistent configuration across all devices.
• PC Deployment:
o Work with City staff to deploy 400 end-user PCs to end-users across various locations.
o Provide troubleshooting and support during the deployment phase.
• Onsite Support:
o Provide an onsite staff member for a three-month period, working 40 hours per week, to assist with imaging, deployment, and troubleshooting.
• Additional Services:
o Other services may be requested as the project evolves, including configuration adjustments or additional deployment support.
3. REQUIRED QUALIFICATIONS AND EXPERIENCE
To be considered for this project, vendors must demonstrate the following qualifications:
• PC Imaging and Deployment Expertise:
o Proven experience in imaging and deploying large volumes of end-user PCs (400+ devices).
• Technical Proficiency:
o Proficiency with PC imaging tools (e.g., PDQ Deploy, Microsoft Deployment
Toolkit, or other suitable solutions).
o Experience with remote management tools, specifically NinjaOne or equivalent alternatives.
o Expertise in the creation and management of Group Policies within a Windows environment.
• Project Management Skills:
o Ability to manage and coordinate large-scale projects, ensuring timely delivery and minimal disruption to City operations.
• Onsite Support Capability:
o Ability to provide an onsite team member for the duration of the project (3 months, 40 hours/week).
o Strong troubleshooting skills and experience in dealing with technical issues during deployment.
4. PROPOSAL REQUIREMENTS
Vendors should submit a proposal that includes the following:
• Executive Summary:
o A brief overview of the vendor’s approach to the project and how the requirements will be met.
• Detailed Work Plan:
o A timeline outlining the approach to imaging, deployment, and configuration.
o A clear breakdown of tasks and milestones, including projected completion dates.
• Technical Approach:
o A detailed explanation of the tools and technologies you propose to use for the imaging, deployment, and management of the devices, including alternatives to
PDQ Deploy if applicable.
• Qualifications:
o Documentation of the vendor’s experience with similar projects, including references from other municipal or large-scale deployments.
• Cost Proposal:
o A detailed breakdown of costs, including:
▪ Fees for imaging and deployment services
▪ Costs for the implementation of remote management tools
▪ Hourly rate for onsite support staff
▪ Travel and other incidental expenses (if applicable)
• Staffing Plan:
o Identification of key staff to be assigned to this project, including their roles, responsibilities, and qualifications.
5. EVALUATION CRITERIA
Proposals will be evaluated based on the following criteria:
• Technical Approach and Solution Fit:
The proposed solution’s ability to meet the project’s technical requirements and the compatibility with existing City systems.
• Experience and Qualifications:
Vendor experience with similar projects, technical expertise, and qualifications of the proposed staff.
• Cost Effectiveness:
Overall value of the proposal, including pricing and any additional services offered.
• Timeline and Project Management:
Ability to meet the City’s timeline and manage the project effective
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