RFP - Fire Investigation Case Management System for the Harris County Fire Marshal's Office

Harris County is seeking a comprehensive Fire Investigation Case Management System for the Harris County Fire Marshal's Office through a Request for Proposal (RFP) due on October 27, 2025. The system must support a full operational lifecycle of fire investigation case management, including digital tools for documenting fire scenes, multimedia support, integrated auto-fill capabilities, report generation, and advanced features like AI-enabled image analysis and transcription services. Vendors must provide a cloud-based or hybrid deployment model that complies with Criminal Justice Information Services (CJIS) security protocols, offering 24/7 technical support and end-to-end encryption. The evaluation criteria will heavily weight Scope of Services (35%), Experience and Qualifications (25%), and Implementation Plan (15%), with pricing accounting for 10% of the assessment. The contract is for one year beginning approximately November 1, 2025, with potential for four additional one-year renewal options, and requires a minimum of sixteen hours of initial on-site training for up to fifty users, monthly online training sessions, a video tutorial library, and comprehensive written documentation.

The RFP includes several vendor requirements and restrictions, including mandatory compliance with Harris County's Minimum Wage Policy, which establishes a $21.65 per hour wage for contract workers, and comprehensive cybersecurity controls outlined in the Minimum Information Technology Security Vendor Controls List. Vendors must provide detailed insurance coverage, including Workers' Compensation, Commercial General Liability, and Professional Liability insurance with specific coverage limits. The county encourages participation from various business types, with a Subcontractor Listing Form that allows for diverse vendor engagement and tracks certifications such as HUB/MWBE status. While a specific budget range is not explicitly stated, the RFP indicates flexible pricing models, including Time and Materials and fixed pricing, with a total "not-to-exceed" project price. Vendors must also comply with Harris County's Responsible Use Artificial Intelligence Policy, which establishes strict guidelines for AI system implementation and usage across county departments.