RFP 21-035 Incident Management Software

The Salem Area Mass Transit District (SAMTD) issued Request for Proposal (RFP) 21-035 for a commercial off-the-shelf, configurable, web-based, vendor-hosted Incident Management Software Solution covering Marion County and the City of Salem, Oregon. The software must support planning, responding, and managing safety, security, and emergency management issues, with capabilities for documentation, tracking, and information sharing across daily operations, events, and incidents. Key deliverables include a configurable software platform that can handle incident creation, user access management, ICS forms, daily operational tracking, mapping, comprehensive reporting, and robust system support. SAMTD anticipated no more than 6 concurrent users with fewer than 100 total potential users, seeking to digitize and automate their currently manual incident management process. The original RFP was initially due on November 24, 2021, at 4:00 PM PST, with an estimated Notice of Intent to Award on November 25, 2021, a Notice to Proceed on December 20, 2021, and project completion targeted for May 1, 2022. Proposal evaluation criteria included mandatory requirements, organizational capabilities, staff qualifications, and technical system specifications.

SAMTD established an overall agency goal of 2.49% Disadvantaged Business Enterprise (DBE) utilization using race-neutral means, encouraging proposers to pursue subcontracting, mentoring, joint venturing, teaming, and partnering opportunities with DBE firms. The RFP required proposers to be licensed in Oregon and meet all applicable state and federal OSHA requirements. Vendors were required to submit a minimum of three references for similar work performed in the last five years, and the software was expected to be hosted on AWS, with FedRAMP GovCloud explicitly acceptable. Although specific budget ranges were not disclosed, proposers were required to submit detailed pricing for initial and four optional subsequent years, including licensing, maintenance support, installation, training, and system integration costs. Notably, the RFP was ultimately cancelled on December 27, 2021, with SAMTD reserving the right to issue a new solicitation in the future. No incumbent vendor information was provided in the available documentation.