Operations, Maintenance, Support, & Enhancement for ARCSIS

The state of Arkansas, through the Department of Transformation and Shared Services Office of State Procurement (TSS OSP) on behalf of the Department of Finance and Administration Office of Child Support Enforcement (DFA OCSE), is seeking a contractor to provide operations, maintenance, support, and enhancement services for the Arkansas Child Support Information System (ARCSIS). The contract will be awarded for an initial 3-year term with the option to renew for up to 4 additional 1-year terms. Key services required include project management, helpdesk support, database administration, network and systems administration, operations and maintenance, and development tasks. The contractor must meet stringent performance standards, and the contract will be a firm fixed price to incentivize cost control. Prospective contractors must submit technical and cost proposals by the due date of December 22, 2022, with an anticipated contract start date of July 1, 2023. The evaluation criteria include experience, proposed solution, risk, and interview.

The RFP does not mention any set-aside designations or restrictions on the types of organizations that can respond. While the current ARCSIS application is owned and developed by the state, the RFP does not provide details on any incumbent vendors or contractors. The RFP also does not specify a budget range or award value, though it indicates the state must comply with federal funding requirements for the child support enforcement program.