Attachment 1 DFA OCSE Organizational Structure and Contractor Staff - Copy.pdf

Attachment 1 DFA OCSE Organizational Structure and Contractor Staff

Organization

Figure 1 depicts the current structure of all entities involved in the support of the child support program in the State of Arkansas. This structure supports Statewide child support case activities as well as the ARCSIS operation, maintenance, and modification activities.

Figure 1 Project Organization

Steering Committee

DFA OCSE has established a Steering Committee comprised of the key stakeholders responsible for the oversight of all initiatives related to the management and operations of the DFA OCSE technology infrastructure, including ARCSIS. The committee meets bi-weekly to discuss current and future initiatives and reviews and approves project tasks. The committee consists of both operational managers in the seven key sections of DFA OCSE along with technical management. Table 1 depicts the composition of all members of the committee.

Table 1: Steering Committee

OCSE Business Operations Technical Staff

• IV-D Administrator

• Assistant Administrator

• Controller

• Field Operations Manager

• Collections Manager

• Program Support Manager

• SDU Manager

• Policy Manager

• DFA Chief Information Officer

• DFA OIS Administrator

• DFA Chief Information Security Officer

• DFA OIS Technical Service Manager

• DFA OCSE IS IT Coordinator

• OCSE IT Technical Specialist

• DFA OIS Project Manager

• Program Supervisor

• Project Manager (Contractor)

DFA Office of Information Services

The DFA Office of Information Services (DFA OIS) is responsible for managing the Information Technology (IT) resources of the Department of Finance and Administration (DFA). The primary goals of the office are to enhance IT customer service, reduce operating costs, standardize IT policies and procedures, and to provide stability and security to the department's IT infrastructure. The responsibilities associated to DFA OCSE can be broken into four areas:

DFA OCSE Information Systems, DFA OIS Technical Services, DFA OIS Chief Information Security Office, and DFA OIS Administration. The DFA Office of Information Services is headed by the Chief Information Officer.

DFA OCSE Information Systems

The purpose of DFA OCSE Information Systems (DFA OCSE IS) is to communicate with the State and local offices concerning the development of the functional requirements for the State’s automated child support enforcement system and overall network environment. The DFA OCSE IS Office is comprised of a mix of State and contractor staff. The State staff in DFA OCSE IS provide management, supervisory, specialist, and administrative expertise. Detailed Roles and Responsibilities are outlined in Attachment 7.

The current State staff is comprised of:

• One (1) DFA OCSE IT Coordinator

• One (1) DFA OCSE Project Manager

• One (1) DFA IT Technical Specialist

• Two (2) DFA Security/Data Integrity staff

The current O&M contract is comprised of the following resources:

• Two (2) Project Managers

• Two (2) Helpdesk Staff

• Three (3) Network Administrators/Technicians including one Lead

• Three (3) Database Administrators including one Lead

• Sixteen (16) Technical Systems Analysts and Developers

• Eight (8) Business Analysts

DFA OIS Technical Services The Office of Technical Services is responsible for operation and maintenance of the technology infrastructure for DFA OCSE. Responsibilities include support for DFA OCSE desktop equipment including PC’s, printers, network maintenance and operations.

DFA Chief Information Security Office In June 2021, the DFA Chief Information Security Office was established and is responsible for developing and implementing an information security program, which includes procedures and policies designed to protect enterprise communications, systems, and assets from both internal and external threats. The office works in cooperation with the DFA Technical Services Office to conduct baseline security assessments, audits, and implementation activities. The Office is headed by the Chief Information Security Officer.

DFA OIS Administration The Administration section of DFA OIS is responsible for the procurement side of DFA OCSE’s IT needs. The staff handles all new contracts, contract extensions, purchases orders, and invoices.

Department of Transformation and Shared Services

The Department of Transformation and Shared Services (TSS) Division of Information Systems (DIS) supports DFA OCSE IT infrastructure in multiple areas including Internet connectivity, network security, cybersecurity, and voice over IP. TSS DIS is home to the State Cybersecurity Office, which serves as the front line of defense in keeping the State’s data safe from intrusion.

The division maintains network monitoring tools that also function 24/7/365 to ensure that citizen and government data flowing across the network is kept secure, private, and confidential.