S000000182 Response Packet REVISED 12-12-2022.docx

DOCX document 48 KB Posted

Attached to
Operations, Maintenance, Support, & Enhancement for ARCSIS
Solicitation number
S000000182
Issued by
Pulaski County, Arkansas

About this file

This document is a revised technical proposal packet for a state and local contract opportunity in Arkansas, solicitation number S000000182. The packet includes requirements for submitting a proposal, such as a proposal signature page, information on proposed subcontractors, experience and capabilities, the proposed solution, identified risks and mitigation strategies, and recommended optional services. The contract opportunity is for Operations, Maintenance, Support, & Enhancement for ARCSIS, with a contract term to be determined.

The pricing and financial terms are not provided in this document. The contract opportunity does not mention any set-asides, incumbents, or funding sources. Additional details on the current environment and specific requirements are contained in the related state and local contract opportunity documentation.

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REVISED TECHNICAL PROPOSAL PACKET

S000000182

Note: Updates to this document are designated by red font.

PROPOSAL SIGNATURE PAGE

Type or print the following information.

PROSPECTIVE CONTRACTOR’S INFORMATION

Company:

Address:

City:

State:

Zip Code:

Business Designation:
☐ Individual
☐ Sole Proprietorship
☐ Public Service Corp
☐ Partnership
☐ Corporation
☐ Nonprofit
Minority and Women-Owned Designation*:
☐ Not Applicable
☐ American Indian
☐ Service Disabled Veteran
☐ African American
☐ Hispanic American
☐ Women-Owned
☐ Asian American
☐ Pacific Islander American
AR Certification #: ________________
* See Minority and Women-Owned Business Policy

PROSPECTIVE CONTRACTOR CONTACT INFORMATION

Provide contact information to be used for solicitation related matters.

Contact Person:

Title:

Phone:

Alternate Phone:

Email:

CONFIRMATION OF REDACTED COPY

☐ YES, a redacted copy of submission documents is enclosed.

☐ NO, a redacted copy of submission documents is not enclosed. I understand a full copy of non-redacted submission documents will be released if requested.

Note: If a redacted copy of the submission documents is not provided with Prospective Contractor’s response packet, and neither box is checked, a copy of the non-redacted documents, with the exception of financial data (other than pricing), will be released in response to any request made under the Arkansas Freedom of Information Act (FOIA). See Solicitation Terms and Conditions for additional information.

ILLEGAL IMMIGRANT CONFIRMATION

By signing and submitting a response to this Solicitation, Prospective Contractor agrees and certifies that they do not employ or contract with illegal immigrants and shall not employ or contract with illegal immigrants during the term of a contract awarded as a result of this solicitation.

ISRAEL BOYCOTT RESTRICTION CONFIRMATION

By checking the box below, Prospective Contractor agrees and certifies that they do not boycott Israel and shall not boycott Israel during the term of a contract awarded as a result of this solicitation.

☐ Prospective Contractor does not and shall not boycott Israel.

An official authorized to bind the Prospective Contractor to a resultant contract shall sign below.

The signature below signifies agreement that any exception that conflicts with a Requirement of this Solicitation may cause the Prospective Contractor’s proposal to be rejected.

Authorized Signature: _________________________________ Title: ____________________________

Printed/Typed Name: _________________________________ Date:____________________________ submission requirements checklist The following items must be submitted with the Prospective Contractor’s proposal:

· Proposal Signature Page

· Proposed Subcontractors Form

· Information for Evaluation

· Experience (20 pages or less. Resumes will not count towards the page limit. Narrative and skills matrix will count towards the page limit.)

· Solution (20 pages or less)

· Risk (2 pages or less)

· Recommended Options (2 pages or less)

· Exceptions Form, if applicable

· Completed Pricing Response

The following items, which must be submitted prior to a contract award to the Prospective Contractor, may also be included with the Prospective Contractor’s proposal:

· EO 98-04: Contract and Grant Disclosure Form

· Copy of Prospective Contractor’s Equal Opportunity Policy

· Voluntary Product Accessibility Template (VPAT), if applicable (https://www.itic.org/policy/accessibility/vpat, use the VPAT 2.4Rev 508 version)

PROPOSED SUBCONTRACTORS FORM

· Do not include additional information relating to subcontractors on this form or as an attachment to this form.

PROSPECTIVE CONTRACTOR PROPOSES TO USE THE FOLLOWING SUBCONTRACTOR(S) TO PROVIDE SERVICES.

TABLE 1: SUBCONTRACTORS

Please provide the following information

SUBCONTRACTOR’S COMPANY NAME
STREET ADDRESS
CITY, STATE, ZIP

☐ PROSPECTIVE CONTRACTOR DOES NOT PROPOSE TO USE SUBCONTRACTORS TO PERFORM SERVICES.

INFORMATION FOR EVALUATION – EXPERIENCE

Using this template, Prospective Contractors should provide the Prospective Contractor’s experience and capabilities to meet the Solicitation requirements. The information provided should be prioritized beginning with the most important and/or relevant experience listed first.

Prospective Contractors should provide the following information regarding resources experience and capabilities: organizational chart that shows the reporting structure of your proposed staff, resumes for all proposed resources and a narrative that describes relevant experience, and a skills matrix that summarizes relevant experience of proposed resources that aligns with Attachment 3.

Prospective Contractors may expand the space in each table, add a table, or delete a table as needed, but Prospective Contractors shall not exceed the twenty-page limit for this section. See RFP Section 3.2 for more information about this sub-section.

Prospective Contractors shall not include the Prospective Contractor’s name or any other identifiers, including without limitation names of staff members, projects, products, and addresses on the Information for Evaluation – Experience document.

Prospective Contractors may delete the instructions above and example below.

Example:

Claim of Expertise:
We have a significant amount of experience in providing P-Card and T-Card services to State governments, and consistently deliver high performance.
Documented Performance:
We currently have 10 similar services, with an average rebate to the client of 5% and the average customer satisfaction rating on these services is currently a 9.8 out of 10.

Claim of Expertise:

Documented Performance:

Claim of Expertise:

Documented Performance:

Claim of Expertise:

Documented Performance:

Claim of Expertise:

Documented Performance:

Claim of Expertise:

Documented Performance:

Claim of Expertise:

Documented Performance:

Claim of Expertise:

Documented Performance:

Claim of Expertise:

Documented Performance:

INFORMATION FOR EVALUATION – SOLUTION

Using this template, Prospective Contractors should include a narrative to address and provide a high-level overview of the solution and/or approach proposed using the requirements outlined in the Solicitation. Prospective Contractors should provide a narrative that includes the following:

1. Description of the policies and procedures your company has in place to ensure access to government information is limited to only employees and subcontractors who require access.

2. Employee and subcontractor vetting process for those individuals who will have access to government information.

3. Narrative describing the plans and practices your company will take to ensure a smooth transition of services as described in the RFP, including efficiencies in effort.

4. Narrative describing your company’s plan and methodology to manage the activities and tasks required in the RFP.

5. Narrative describing how you address turnover of staff and the ability to replace resources that meet requirements of the RFP.

6. Narrative describing how you would address remote/hybrid work if allowed under the contract.

Prospective Contractors shall not exceed the twenty-page limit for this section. See RFP Section 3.2 for more information about this sub-section.

Prospective Contractors shall not include the Prospective Contractor’s name or any other identifiers, including without limitation names of staff members, projects, products, and addresses on the Information for Evaluation - Solution document.

Prospective Contractors may delete the instructions above.

INFORMATION FOR EVALUATION – RISK

Using this template, Prospective Contractors should identify and prioritize major risks that they reasonably foresee could potentially prevent or impair the Prospective Contractor’s delivery of the solution as offered in the proposal or to otherwise fail to meet the State’s desired outcome, specifications, and performance standards, and how they will mitigate, manage, and/or minimize each risk listed.

Prospective Contractors may expand the space in each table, add a table, or delete a table as needed, but Prospective Contractors shall not exceed the two-page limit for this section. See RFP Section 3.2 for more information about this sub-section.

Prospective Contractors shall not include the Prospective Contractor’s name or any other identifiers, including without limitation names of staff members, projects, products, and addresses on the Information for Evaluation - Risk document.

Prospective Contractors may delete the instructions above and the example shown below.

Example:

Risk Description:
Participating Entity does not understand how to use the Commercial Card Program.
Solution:
A full-time training group will hold education meetings at all Participating Entity locations twice a year throughout the length of the contract.
Documented Performance:
This risk mitigation has been used on the last 4 clients and has received a 10/10 satisfaction rating. These four clients have reported 0 complaints from their constituents regarding the usage of their commercial card program.

Risk Description:

Solution:

Documented Performance:

Risk Description:

Solution:

Documented Performance:

Risk Description:

Solution:

Documented Performance:

Risk Description:

Solution:

Documented Performance:

Risk Description:

Solution:

Documented Performance:

INFORMATION FOR EVALUATION – Recommended options Using this template, Prospective Contractors should identify recommended options or optional service ideas relating to providing services as required in the Solicitation that may benefit the State. The recommended options or optional service claims should be prioritized beginning with the most impactful claims listed first.

Prospective Contractors may expand the space in each table, add a table, or delete a table as needed, but Prospective Contractors shall not exceed the two-page limit for this section. See RFP Section 3.2 for more information about this sub-section.

Prospective Contractors shall not include the Prospective Contractor’s name or any other identifiers, including without limitation names of staff members, projects, products, and addresses on the Information for Evaluation – Recommended Options document.

Prospective Contractors may delete the instructions above and the example shown below.

Example:

Item Description:
24/7 Customer Assistance contracted monthly
How will this add value?
Any time the client needs any type of implementation support, they will have access to 24-hour customer assistance.
Documented Performance:
This support has been offered to our last 10 clients and has received a 10/10 satisfaction from these clients. Out of 4,000 service calls, more than 500 (12.5%) of them were received outside of regular service hours.
Cost Impact (%):
5% of annual cost, billed monthly
Schedule Impact (%):
NA

Item Description:

How will this add value?

Documented Performance:

Cost Impact (%):

Schedule Impact (%):

Item Description:

How will this add value?

Documented Performance:

Cost Impact (%):

Schedule Impact (%):

Item Description:

How will this add value?

Documented Performance:

Cost Impact (%):

Schedule Impact (%):

Item Description:

How will this add value?

Documented Performance:

Cost Impact (%):

Schedule Impact (%):

Item Description:

How will this add value?

Documented Performance:

Cost Impact (%):

Schedule Impact (%):

Exceptions FORM Prospective Contractor shall document all exceptions related to requirements in the Solicitation and terms in the Services Contract (SRV-1) Fillable Form and Solicitation Terms and Conditions located on the TSS OSP website. See Sections 1.9 and 1.10 of the Solicitation.

TABLE 2: EXCEPTIONS

ITEM #
REFERENCE (SECTION, PAGE, PARAGRAPH)
DESCRIPTION
PROPOSED LANGUAGE

1.

2.

3.

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