Attachment 7 DFA OCSE State Staff Roles and Responsibilities.pdf
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- Solicitation number
- S000000182
- Issued by
- Pulaski County, Arkansas
About this file
This document is an Attachment 7 that outlines the roles and responsibilities of the State staff in the DFA OCSE Information Systems (DFA OCSE IS) for a state and local contract opportunity. The State staff consists of 5 resources, including an IT Coordinator, Technical Specialist, Project Manager, and Security/Data Integrity personnel. Their responsibilities include managing day-to-day operations, analyzing system issues, coordinating with executive staff, assessing and planning IT projects, managing IT infrastructure, implementing security policies, and communicating with external entities regarding data exchange. The state and local contract opportunity is for the Operations, Maintenance, Support, & Enhancement for ARCSIS in the state of Arkansas.
The document does not provide details on pricing terms, set asides, incumbents, funding requirements, or other salient commercial information. It focuses entirely on outlining the roles and responsibilities of the State staff in supporting the information systems for this contract opportunity.
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Attachment 7
State Staff Responsibilities
As identified in Attachment 1, the State staff in DFA OCSE Information Systems (DFA OCSE IS) is comprised of 5 state resources.
Roles
1. DFA OCSE IT Coordinator (1)
a. Reports to the DFA OIS Administrator.
b. Works with OCSE executive staff and DFA OIS to manage day-to-day operation of
OCSE information system.
c. Leads OCSE IS team, State, and contract staff in planning, development, and oversight of information system projects.
d. Provide quality assurance and strategic guidance.
2. DFA IT Technical Specialist (1)
3. DFA OCSE Project Manager (1)
4. DFA Security/Data Integrity (2)
Responsibilities The information listed below is not broken down by resource but encompasses the responsibilities of all State resources listed above.
1. Manage day-to-day operations of the DFA OCSE IS including State and contracting staff.
2. Analyze information system issues. Provide guidance and solutions.
3. Work with DFA OCSE and DFA OIS executive staff to discuss system issues, identify user needs, and solutions.
4. Assess and anticipate information system projects. Recommend appropriate action and resources.
5. Manage information system projects by coordinating resources and timetables with State and contracting staff.
6. Analyze, plan, and direct IT infrastructure maintenance and upgrades.
7. Review, assess, and implement IT security policies and procedures to secure information data and equipment.
8. Direct IT strategic goals, policies, and procedures as per DFA OCSE and DFA OIS organization policies.
9. Communicate and coordinate with external entities regarding current and future data exchange.
10. Implement a disciplined and structured approach to project management, outlining the process, tools, and team member responsibilities required to effectively manage various projects within DFA OCSE IS until closure of each project.
11. Ensure action plans for issue resolution are defined and documented and issue owners are clearly identified to coordinate and drive the issue through the resolution process.
12. Make decisions and/or properly escalate issues relating to obstacles inhibiting the progress of the project implementation.
13. Bring to DFA OCSE business process owners and DFA OCSE IS’s attention if any opportunity (improvement of system) is identified at any point of time.
14. Coordinate meetings between all parties involved in the project and manage resource utilization throughout the project period.
15. Identify issue deviations and deploy corrective actions to limit the impacts issues have on work schedule and scope.
16. Implement an effective risk management process to ensure that the appropriate team members are aware of risk items and that an appropriate response has been developed to facilitate the control of the risk event should it occur.
17. Manage risk events to limit the impact it will have on schedule and scope, should it occur.
Attachment 7
State Staff Responsibilities
18. Review information system changes and testing results for quality assurance.
19. Review and implement technical standards to ensure the reliability of the technical solutions and IT projects.
20. Maintain implementation standards and fundamentals with the goal being the recognition, containment, and mitigation of risks that would jeopardize the success of the work efforts.
21. In order to minimize the long-term maintenance of solutions, promote the deployment system features and functions using standard delivered functionality.
22. Support the project team by reinforcing priorities and scope decisions.
23. Prepare and share/review with business owners and DFA OCSE technical staff all related project documents, memos, meeting minutes.
24. Act as the liaison between business process owners and DFA OCSE IS to ensure direction and decisions are clear by both parties.
25. Perform knowledge transfer to the leadership team and all team members based on previous successful work efforts including lessons learned.
26. Effectively communicate with DFA CIO and DFA PMO Manager on the status of work activities involving the DFA OCSE and escalate problems when warranted.
27. Manages data integrity, system access, and security roles.
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