Attachment 2 Program Complexity.pdf

Attachment 2 Program Complexity

a. Screens ARCSIS screens are designed as a web-based application that provide all functions necessary for case management, financial management, State disbursement unit, etc.

Table 1

b. Batch Jobs

ARCSIS batch jobs run nightly, weekly, monthly, quarterly, annually, and some ad hoc jobs.

Table 2

c. Forms ARCSIS generates forms either in real-time or in batch processing. There are 421 forms templates including checks. All forms are either printed locally in the field offices or sent as PDF files for printing in the State ran DFA Print and Mail Facility. Checks are printed on secure printers in the State Disbursement Unit.

d. Reports

ARCSIS contains over 100 reports providing a variety of case and financial information. The reports are provided in digital format and can be printed or exported to various file formats.

e. Helpdesk Tickets/Production Support Tickets

Annually, the helpdesk receives an average of 8,500 work items handled by helpdesk staff.

The helpdesk initiates the workflow for these work items, assigns to respective support team, and monitors and updates the work item progress. Another 16,700 production support tickets are assigned to State staff. The helpdesk has limited involvement in opening the request, but may need to reassign, monitor and update the work item progress on an as needed basis.

Level of Complexity Screens

Functional Popup

View Only Popup

System Services/WebService

Grand Total

Very Complex

74 3 1 4 82

Complex 66 7 2 3 78

Moderate 81 12 15 5 113

Simple 76 20 40 3 139

Grand Total 297 42 58 15 412

Level of Complexity

Programs

Very Complex 30

Complex 42

Moderate 57

Simple 102

Grand Total 231

f. IT Staff Work Items Operations work items include hours reported by staff handling the duties related to project management, helpdesk support, database administration and network administration.

Table 3

Operations Work Items

FY2021

Hours

FY2022

Annual Average

Project Management 3,993 4,611 4,302 Helpdesk Support 3,443 3,967 3,705 Database Administration 5,897 6,547 6,222 Network Administration 4,322 6,379 5,350

ARCSIS Maintenance Work Items During the past two fiscal years, O&M staff worked on an average of 800 maintenance work items that averaged around 26 hours per item. Most of the work was handled in the case management and financial subsystems.

Table 4

Work Item

Avg per Item

Work Item per Item

Work Item per Item

Fiscal Year 2021 Fiscal Year 2022 Total Case and Financial Management

14,946

18,472

16,709

SDU Payment Processing

1,545

1,645

Websites 59 961 16 25 583 23 42 772 18 Reporting 35 1,016 29 25 1013 41 30 1,015 34 Total 804 18,468 23 775 21,812 28 790 20,140 26

Development Tasks During the past two fiscal years, O&M staff worked on an average of 5 projects per year that average 2,700 hours per project. Examples of projects would be a new online application for child support, or integration with the Arkansas Department of Human Services, Arkansas Integrated Eligibility System (ARIES).

Table 5

Project

FY2021

Hours

FY2022

Hours Total

Project A 1,302 1,302 Project B 1,261 1,261 Project C 5,199 1,487 6,685 Project D 726 550 1,276 Project E 609 609 Project F 1,491 1,491 Project G 31 5,285 5,316 Project H 484 2,770 3,254 Project I 2,620 2,620 Project J 4,128 4,128 Total 13,113 14,828 27,941