Mass Notification System

The Florida Department of Revenue has issued a Request for Information (RFI) for a vendor-hosted, Software-as-a-Service (SaaS) emergency mass notification system to serve the department across multiple states and offices. The system must support rapid communication to over 4,500 employees and staff augmentation contractors through multi-channel notifications including email, landline phone, mobile phone, text, and call capabilities. Key deliverables include a system that can integrate with the People First/SAP/active directory human resources information system, support daily automated employee uploads, and allow manual contractor information uploads. The solution must provide 24/7/365 secure access, accommodate at least 5,000 contacts, and include features such as self-registration, real-time alert tracking, templated messaging, and scheduling capabilities. Vendor questions are due by November 19, 2025, at 3:00 PM Eastern Time, with vendor responses required by December 8, 2025, at 3:00 PM Eastern Time. Critical technical requirements include disaster recovery capabilities, single sign-on integration, multi-data center redundancy, and compliance with Florida Statutes, Americans with Disabilities Act, and Section 508 Rehabilitation Act standards.

The RFI does not specify specific set-aside designations or restrictions on responding organizations. Vendors are not required to be registered with MyFloridaMarketPlace for RFI response, though registration would be mandatory for subsequent formal solicitation. The Department currently operates an in-house DOR Alert system managed since 2017 with existing vendor technical support. While no specific budget range is provided, vendors are requested to submit cost methodology information describing service structures, tiered offerings, and pricing from comparable engagements. The procurement is currently in an information-gathering phase, and the RFI does not constitute a commitment to procure services or obligate the Department to any vendor. All submitted RFI materials will become property of the State of Florida and are subject to public records law, with vendors allowed to designate proprietary information as confidential. The Department reserves the right to develop a formal solicitation based on RFI findings and may contact respondents for clarification.