System Requirements Matrix RFI 2526-33.xlsx

This System Requirements Matrix RFI document outlines the technical and functional specifications for a state of Florida Department contact and alert notification system. The procurement seeks a fully third-party hosted Software-as-a-Service (SaaS) platform capable of deploying messages to 5,000 contacts with 24/7/365 secure access for all users. The system must integrate with the Department's human resources information system (People First/SAP/active directory) to receive daily automated uploads while maintaining the ability to manually upload staff augmentation contractor information without interference. Core functional requirements include rapid multi-channel alert and notification delivery via email, landline phone, mobile phone, text, and call; self-registration capabilities for users to manage contact information and notification preferences; real-time tracking and reporting of alert responses; and templated and ad hoc messaging functionality with scheduling capabilities.

The system must meet robust technical specifications including disaster recovery capabilities with backup failover and redundant systems across multiple data centers, single sign-on integration with Department network credentials, and continuous functionality when external systems are unavailable. Security and compliance requirements mandate adherence to Florida Statutes Chapter 119 for information exempt from disclosure, Americans with Disabilities Act compliance, and Section 508 Rehabilitation Act standards. Administrative capabilities must support multiple system administrators with role-based access controls and decentralized administration options. The vendor must provide a dedicated project manager for implementation, production-based training for Department staff, vendor-provided training materials in electronic format suitable for rebranding, and ongoing maintenance and technical support including live helpdesk services.