General Questions Matrix RFI 2526-33.xlsx
XLSX spreadsheet 16 KB Posted
- Attached to
- Mass Notification System
- Solicitation number
- RFI-14322
- Issued by
- Leon County, Florida
About this file
This is a General Questions Matrix Request for Information (RFI) issued by the Florida Department of Revenue for a vendor-hosted, Software-as-a-Service (SaaS) emergency mass notification system. The RFI seeks vendor responses addressing system capabilities, administration features, security compliance, and functional requirements for an organization with over 4,500 employees across multiple states and offices. The system must support multi-channel notifications including email, landline phone, mobile phone, text, and call capabilities, accommodate at least 5,000 contacts, and integrate with the People First/SAP/active directory human resources information system. Vendor questions were due by November 19, 2025, at 3:00 PM Eastern Time, with vendor responses required by December 8, 2025, at 3:00 PM Eastern Time. The RFI does not specify a contract award date or term length, as this is an information-gathering phase that may lead to a formal solicitation.
The RFI includes vendor profile inquiries, system functional and non-functional questions, system administrative requirements, and security and compliance questions. The Department currently operates an in-house DOR Alert system with existing vendor technical support since 2017. Critical technical requirements include 24/7/365 secure access, disaster recovery capabilities, single sign-on integration, multi-data center redundancy, and compliance with the Americans with Disabilities Act and Section 508 Rehabilitation Act standards. Vendors are requested to submit cost methodology information describing service structures, tiered offerings, and pricing from comparable engagements, though no specific budget range is provided. Vendors are not required to be registered with MyFloridaMarketPlace for RFI response; however, registration would be mandatory for any subsequent formal solicitation. All submitted RFI materials become property of the State of Florida and are subject to public records law, with the Department reserving the right to contact respondents for clarification.
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Other files
| File | Type | Posted |
|---|---|---|
| General Questions Matrix RFI 2526-33.xlsx | XLSX spreadsheet | |
| RFI 25.26-33 Mass Notification System.pdf | ||
| RFI 25.26-33 Mass Notification System.pdf | ||
| Department Responses RFI 2526-33.pdf | ||
| System Requirements Matrix RFI 2526-33.xlsx | XLSX spreadsheet | |
| System Requirements Matrix RFI 2526-33.xlsx | XLSX spreadsheet | |
| Historical usage.xlsx | XLSX spreadsheet |
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Text version
Vendor Profile
| Vendor Profile Questions | ||
| # | Department Question | Vendor Response |
| 1 | Provide a brief description of your company including legal name, main office location and address, and years in operation. | |
| 2 | What is the name, title, address, phone number, and email address of the primary contact person for this RFI? | |
| 3 | What is the company’s experience with providing hosted, SaaS emergency mass notification systems for large companies, organizations, or agencies with more than 1,000 positions filled annually? | |
| 4 | List any industry awards/recognition received, the awarding party, and the date received. Also include any vendor certifications and/or professional associations or organizations. | |
| 5 | Is the company a reseller or primary developer of the emergency mass notification system? | |
| 6 | Are the requested services available via an approved State of Florida Term Contract, Alternate Contract Source, GSA MAS Agreement, or other cooperative purchasing contract? If so, please provide contract number and additional information. |
System Functional
| System Functional Questions | ||
| # | Department Question | Vendor Response |
| 1 | What is the maximum number of characters the system allows per alert message? | |
| 2 | What features are included in the administrator dashboard? | |
| 3 | How many user groups does the system allow? | |
| 4 | How do administrators create user groups in the system? | |
| 5 | What method(s) of multifactor authentication does the system require? | |
| 6 | What standard dashboards are available in the system? | |
| 7 | What types of reporting and data analytics capabilities does the system have? |
System Non-Functional
| System Non-Functional Questions | ||
| # | Department Question | Vendor Response |
| 1 | What training services and troubleshooting resources come with the system? |
System Admin.
| System Administrative Questions | ||
| # | Department Question | Vendor Response |
| 1 | How many system administrators can be included in the system? | |
| 2 | How many administrator roles does the system allow? | |
| 3 | What variations in administrator roles does the system provide? | |
| 4 | What type of training is provided to end users and system administrators? | |
| 5 | What Service Level Agreement is provided to ensure system availability and technical support? |
System Security & Compliance
| System Security and Compliance Questions | ||
| # | Department Question | Vendor Response |
| 1 | What are the company’s policies and procedures for data safeguarding and information security? | |
| 2 | How does the company’s application meet the requirements set forth in the Americans with Disabilities Act (ADA) of 2008 and Section 508 of the Rehabilitation Act? |
https://www.section508.gov/manage/laws-and-policies/ Other
| Other Questions | ||
| # | Department Question | Vendor Response |
| 1 | Are there any additional features that the system provides that have not yet been addressed in other questions or the System Requirements Matrix? |
File details come from the government source that posted it. Updated .