Information Technology Service Management Solution
Cancelled State & local contract opportunity Posted
- Solicitation number
- ITN-13486
- State
- Florida
- Responses due
Opportunity facts
- Jurisdiction
- NIGP codes
- UNSPSC codes
- Point of contact
-
- Angela Githens angelagithens@fdle.state.fl.us (850) 410-7100
Opportunity details come from vendor.myfloridamarketplace.com. Updated .
About this opportunity
The Florida Department of Law Enforcement (FDLE) has initiated a competitive procurement for a comprehensive Software-as-a-Service (SaaS) Information Technology Service Management (ITSM) solution, targeting replacement of their existing on-premise platform. The solicitation, located in Leon County, seeks a secure, scalable, and modular ITSM solution that must be a commercially available, vendor-hosted product with proven successful deployment in enterprise or government environments. The solution will support FDLE's internal and external IT service operations, with key objectives including enabling automation, improving process efficiency, and meeting stringent security compliance requirements such as FBI Criminal Justice Information Services (CJIS) Security Policy, Florida Administrative Code, and NIST standards. The procurement will follow a phased implementation approach prioritizing operational continuity and structured integration. The contract opportunity was posted on July 28, 2025, with proposals due by September 12, 2025, indicating a relatively extended preparation period for potential vendors to develop comprehensive responses.
While specific set-aside designations were not explicitly detailed in the provided documentation, the procurement appears to be open to qualified vendors who can demonstrate enterprise-level ITSM solution capabilities. The solicitation emphasizes the need for a solution that can integrate with existing infrastructure and meet rigorous security and compliance frameworks typical of law enforcement technology environments. Although precise budget ranges were not specified in the available materials, the complexity of the ITSM solution and the requirements for CJIS compliance suggest a potentially significant investment. The solution must be fully implemented and successfully deployed in comparable government or enterprise settings, indicating a preference for vendors with substantial experience in complex, security-sensitive technological implementations. Potential respondents should be prepared to demonstrate extensive capabilities in SaaS ITSM solutions, with a particular focus on meeting the specialized technological and security needs of a state law enforcement agency.
Opportunity text
3 versions
Update #3 · Latest ·
The Florida Department of Law Enforcement (FDLE) is seeking proposals from qualified vendors for a secure, scalable, and modular Software-as-a-Service (SaaS) Information Technology Service Management (ITSM) solution to replace its existing on-premise platform. The proposed solution must be a commercially available, vendor-hosted SaaS product that is fully implemented and successfully deployed in comparable enterprise or government environments.
FDLE intends to implement the solution through a phased approach that prioritizes continuity of operations, structured integration, and measurable performance improvements. The selected solution will support FDLE's internal and external IT service operations, enable automation and process efficiency, and meet all applicable security, accessibility, and compliance requirements, including those outlined in the FBI Criminal Justice Information Services (CJIS) Security Policy, the Florida Administrative Code (F.A.C.) (Rule 60GG et al.), and the National Institute of Standards and Technology (NIST).
FDLE-ITN-2601 Addenda #1 FDLE responses to Vendor Questions (8/28/25)
FDLE-ITN-2601 Addenda #2 FDLE responses to Vendor Questions. Questions #174 - #193 were inadvertently left off of Addenda #1. (8/29/2025)
FDLE-ITN-2601 Notice of Withdrawal (9/05/2025)
Update #2 ·
The Florida Department of Law Enforcement (FDLE) is seeking proposals from qualified vendors for a secure, scalable, and modular Software-as-a-Service (SaaS) Information Technology Service Management (ITSM) solution to replace its existing on-premise platform. The proposed solution must be a commercially available, vendor-hosted SaaS product that is fully implemented and successfully deployed in comparable enterprise or government environments.
FDLE intends to implement the solution through a phased approach that prioritizes continuity of operations, structured integration, and measurable performance improvements. The selected solution will support FDLE's internal and external IT service operations, enable automation and process efficiency, and meet all applicable security, accessibility, and compliance requirements, including those outlined in the FBI Criminal Justice Information Services (CJIS) Security Policy, the Florida Administrative Code (F.A.C.) (Rule 60GG et al.), and the National Institute of Standards and Technology (NIST).
FDLE-ITN-2601 Addenda #1 FDLE responses to Vendor Questions (8/28/25)
FDLE-ITN-2601 Addenda #2 FDLE responses to Vendor Questions. Questions #174 - #193 were inadvertently left off of Addenda #1. (8/29/2025)
Update #1 ·
The Florida Department of Law Enforcement (FDLE) is seeking proposals from qualified vendors for a secure, scalable, and modular Software-as-a-Service (SaaS) Information Technology Service Management (ITSM) solution to replace its existing on-premise platform. The proposed solution must be a commercially available, vendor-hosted SaaS product that is fully implemented and successfully deployed in comparable enterprise or government environments.
FDLE intends to implement the solution through a phased approach that prioritizes continuity of operations, structured integration, and measurable performance improvements. The selected solution will support FDLE's internal and external IT service operations, enable automation and process efficiency, and meet all applicable security, accessibility, and compliance requirements, including those outlined in the FBI Criminal Justice Information Services (CJIS) Security Policy, the Florida Administrative Code (F.A.C.) (Rule 60GG et al.), and the National Institute of Standards and Technology (NIST).
Files
| File | Type | Posted |
|---|---|---|
| FDLE-ITN-2601 ITSM VIP post.pdf | ||
| Att K FDLE-ITN-2601 Price Reply.xlsx | XLSX spreadsheet | |
| ITN-2601 - Addenda Number #2.pdf | ||
| FDLE-ITN-2601 ITSM VIP post.pdf | ||
| FDLE-ITN-2601 Addenda #1.pdf | ||
| ITN-2601 - Addenda Number #2.pdf | ||
| ITN-2601 Notice of Withdrawl.pdf | ||
| FDLE-ITN-2601 ITSM VIP post.pdf | ||
| Att K FDLE-ITN-2601 Price Reply.xlsx | XLSX spreadsheet | |
| Att K FDLE-ITN-2601 Price Reply.xlsx | XLSX spreadsheet | |
| FDLE-ITN-2601 Addenda #1.pdf |
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