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Subscription Costs
| Instructions to Respondent: |
| Please provide annual SaaS subscription pricing and any recurring hosting or support costs for each year of the 5-year initial contract term and the five 1-year renewal options: |
| Prices must reflect a CJIS-compliant U.S. Government Cloud environment. |
| Clearly distinguish between base hosting, storage, technical support, and ongoing maintenance. |
| If pricing is tiered or subject to change, describe this in the “Vendor Notes / Assumptions” column. |
| If support levels vary by year or include thresholds (e.g., storage caps or user counts), please identify them. |
| FDLE reserves the right to negotiate renewal pricing or remove optional years from the award. |
| Description | Unit (Annual) | License Model / Usage Limits | Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Option Yr 6 | Option Yr 7 | Option Yr 8 | Option Yr 9 | Option Yr 10 | Total (10 Yr) | Vendor Notes / Assumptions |
| SaaS Subscription – Core App Hosting (Gov Cloud) | Annual | Specify license structure | | | | | | | | | | | $ - 0 | |
| Hosting & Data Storage | Annual | 1 TB included scalable | | | | | | | | | | | $ - 0 | |
| Technical Support (Standard Tier) | Annual | Agency-wide | | | | | | | | | | | $ - 0 | |
| Maintenance, Patches & Compliance Updates | Annual | | | | | | | | | | | | $ - 0 | |
| Other SaaS-related Fees (Specify) | Annual | Specify model | | | | | | | | | | | $ - 0 | |
| | | | | | | | | | | Subscription Total | | $ - 0 | |
&10&K00-047VisualVault &P
Requirement Costs
| Instructions to Respondent: |
| Please provide a firm fixed price for each of the listed mandatory deliverables. |
| If a Milestone/Phase includes multiple components, the total price should represent all associated costs. Include additional lines to capture all tasks. |
| Clearly identify any assumptions or conditions that apply to your pricing in the “Vendor Notes/Assumptions” column. |
| All prices must include any associated travel, licensing, configuration, implementation, or administrative costs. |
| Pricing should align with the phases and requirements outlined in the Statement of Work (SOW). |
| Do not include optional or value-added features in this tab. |
| Phase | Milestones | Requirement Description | Fixed Price | Vendor Notes/Assumptions |
| 1 | Core Platform & Incident Management | Configuration (Ticket types, automation, incident management), Administration, Technical & Security Requirements (AD Integration, MFA, Security Compliance, CJIS & NIST compliance, dashboard configuration, alerting & notification) | | |
| 1.1 | Project Management & Implementation (Phase 1) | | | |
| 1.2 | | | | |
| 1.3 | | | | |
| 1.4 | | | | |
| Estimated Implementation Duration (in weeks) | | | Vendor to provide expected timeframe |
| Phase 1 Total | | | |
| Phase | Milestones | Requirement Description | Fixed Price | Vendor Notes/Assumptions |
| 2 | Service Requests & AAA | AAA processes, Self-Service Portal (internal customers), Configuration (service request templates, task automation, mandatory fields) | | |
| 2.1 | Project Management & Implementation (Phase 2) | | | |
| 2.2 | | | | |
| 2.3 | | | | |
| Estimated Implementation Duration (in weeks) | | | Vendor to provide expected timeframe |
| Phase 2 Total | | | |
| Phase | Milestones | Requirement Description | Fixed Price | Vendor Notes/Assumptions |
| 3 | Change Management & Knowledge Base | Change Management (BSE-controlled workflow, change-specific ticketing), Knowledge Management (Knowledge Base templates, KB article management, searchable KB) | | |
| 3.1 | Project Management & Implementation (Phase 3) | | | |
| 3.2 | | | | |
| 3.3 | | | | |
| 3.4 | | | | |
| Estimated Implementation Duration (in weeks) | | | Vendor to provide expected timeframe |
| Phase 3 Total | | | |
| Phase | Milestones | Requirement Description | Fixed Price | Vendor Notes/Assumptions |
| 4 | Go-Live, System Acceptance, Training & Support Transition | Go-live and migration to production and 60-day go-live support, Training (user & admin training, tailored internal/external), Maintenance & Support Requirements (ongoing technical support, diagnostics, troubleshooting), System Scalability | | |
| 4.1 | Project Management & Implementation (Phase 4) | | | |
| 4.2 | | | | |
| 4.3 | | | | |
| 4.4 | | | | |
| Estimated Implementation Duration (in weeks) | | | Vendor to provide expected timeframe |
| Phase 4 Total | | | |
| Requirements Total Cost | | $ - 0 |
| Total Estimated Implementation Duration (in weeks) | |
| | | 1 | $ | $ | |
| | | 1 | $ | $ | |
| | | 1 | $ | $ | |
| | | 1 | $ | $ | |
| | | 12 mo | $ | $ | Include hours or ticket cap |
| Training Services | System Admin Training | Hands-on training for FDLE IT staff | 1 | $ | $ | |
| End User / CSC Training | Train-the-trainer or general session | 1 | $ | $ | |
Value-Added
| Instructions to Respondent: | | | | | | |
| Vendors may propose optional enhancements that provide added value to FDLE. These features will not be scored but may be considered for future expansion. | | | | | | |
| Clearly describe the enhancement, its purpose, and its potential benefit to FDLE in the “Description / Benefits” column. | | | | | | |
| Separate one-time implementation/setup costs from recurring annual costs. | | | | | | |
| Use the “Impact on Timeline” column to identify if the proposed enhancement would extend or change your delivery schedule. | | | | | | |
| Vendors may also propose additional items not listed by using the “Other (Vendor-defined)” row or adding more rows as needed. | | | | | | |
| Item No. | Optional Feature / Enhancement | Description / Benefits | One-Time Cost | Recurring Cost (Annual) | Impact on Timeline | Vendor Notes / Assumptions |
| O.1 | | | | | | |
| O.2 | | | | | | |
| O.3 | | | | | | |
| O.4 | | | | | | |
| O.5 | | | | | | |
| O.6 | | | | | | |
| O.7 | | | | | | |
| O.8 | | | | | | |
| O.9 | | | | | | |
| O.10 | Other (Vendor-defined) | Vendors may propose additional tools, integrations, or features not listed above | | | | |
| Contingency / Change Order Rates | | | |
| Please include standard hourly rates for potential future enhancements or out-of-scope. These rates are not part of the evaluation but may be used to establish pricing for contract amendments, future feature additions, or change orders. | | | |
| Role / Service Type | Role / Service Type | Hourly Rate | Description of Work Covered |
| R.01 | Project Manager | | Out-of-scope coordination or change order management |
| R.02 | Business Analyst / Consultant | | Requirements gathering or reconfiguration |
| R.03 | Developer / Engineer | | Enhancement or technical troubleshooting |
| R.04 | Other (Specify) | | |