Att K FDLE-ITN-2601 Price Reply.xlsx
XLSX spreadsheet 20 KB Posted
- Solicitation number
- ITN-13486
- Issued by
- Leon County, Florida
About this file
The file is a pricing reply spreadsheet for the Florida Department of Law Enforcement (FDLE) soliciting an Information Technology Service Management (ITSM) Solution through Invitation to Negotiate (ITN) 2601. The document outlines a comprehensive SaaS procurement for a new ITSM platform, with a 5-year initial contract term and five additional 1-year renewal options. The project will be implemented in four sequential phases covering core platform configuration, incident management, service requests, change management, knowledge base development, go-live support, training, and ongoing maintenance. The procurement timeline indicates proposals are due by September 12, 2025, with an expectation of a phased implementation approach.
The pricing document requires vendors to provide detailed annual subscription costs for a CJIS-compliant U.S. Government Cloud environment, including core application hosting, data storage, technical support, maintenance, and compliance updates. Vendors must specify licensing structures, support levels, and potential scalability options across a 10-year total cost projection. The solution must meet stringent security compliance requirements, including FBI CJIS Security Policy, Florida Administrative Code, and NIST standards. While no specific budget range is provided, the comprehensive requirements suggest a significant technological investment focused on enhancing FDLE's internal and external IT service operations through advanced automation, process efficiency, and robust security capabilities.
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Other files
| File | Type | Posted |
|---|---|---|
| FDLE-ITN-2601 ITSM VIP post.pdf | ||
| Att K FDLE-ITN-2601 Price Reply.xlsx | XLSX spreadsheet | |
| FDLE-ITN-2601 Addenda #1.pdf | ||
| FDLE-ITN-2601 ITSM VIP post.pdf | ||
| FDLE-ITN-2601 Addenda #1.pdf | ||
| ITN-2601 - Addenda Number #2.pdf | ||
| ITN-2601 Notice of Withdrawl.pdf | ||
| FDLE-ITN-2601 ITSM VIP post.pdf | ||
| Att K FDLE-ITN-2601 Price Reply.xlsx | XLSX spreadsheet | |
| ITN-2601 - Addenda Number #2.pdf |
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Text version
Subscription Costs
| Instructions to Respondent: |
| Please provide annual SaaS subscription pricing and any recurring hosting or support costs for each year of the 5-year initial contract term and the five 1-year renewal options: |
| Prices must reflect a CJIS-compliant U.S. Government Cloud environment. |
| Clearly distinguish between base hosting, storage, technical support, and ongoing maintenance. |
| If pricing is tiered or subject to change, describe this in the “Vendor Notes / Assumptions” column. |
| If support levels vary by year or include thresholds (e.g., storage caps or user counts), please identify them. |
| FDLE reserves the right to negotiate renewal pricing or remove optional years from the award. |
| Description | Unit (Annual) | License Model / Usage Limits | Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Option Yr 6 | Option Yr 7 | Option Yr 8 | Option Yr 9 | Option Yr 10 | Total (10 Yr) | Vendor Notes / Assumptions |
| SaaS Subscription – Core App Hosting (Gov Cloud) | Annual | Specify license structure | $ - 0 | |||||||||||
| Hosting & Data Storage | Annual | 1 TB included scalable | $ - 0 | |||||||||||
| Technical Support (Standard Tier) | Annual | Agency-wide | $ - 0 | |||||||||||
| Maintenance, Patches & Compliance Updates | Annual | $ - 0 | ||||||||||||
| Other SaaS-related Fees (Specify) | Annual | Specify model | $ - 0 | |||||||||||
| Subscription Total | $ - 0 |
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Requirement Costs
| Instructions to Respondent: |
| Please provide a firm fixed price for each of the listed mandatory deliverables. |
| If a Milestone/Phase includes multiple components, the total price should represent all associated costs. Include additional lines to capture all tasks. |
| Clearly identify any assumptions or conditions that apply to your pricing in the “Vendor Notes/Assumptions” column. |
| All prices must include any associated travel, licensing, configuration, implementation, or administrative costs. |
| Pricing should align with the phases and requirements outlined in the Statement of Work (SOW). |
| Do not include optional or value-added features in this tab. |
| Phase | Milestones | Requirement Description | Fixed Price | Vendor Notes/Assumptions |
| 1 | Core Platform & Incident Management | Configuration (Ticket types, automation, incident management), Administration, Technical & Security Requirements (AD Integration, MFA, Security Compliance, CJIS & NIST compliance, dashboard configuration, alerting & notification) | ||
| 1.1 | Project Management & Implementation (Phase 1) | |||
| 1.2 | ||||
| 1.3 | ||||
| 1.4 | ||||
| Estimated Implementation Duration (in weeks) | Vendor to provide expected timeframe | |||
| Phase 1 Total |
| Phase | Milestones | Requirement Description | Fixed Price | Vendor Notes/Assumptions |
| 2 | Service Requests & AAA | AAA processes, Self-Service Portal (internal customers), Configuration (service request templates, task automation, mandatory fields) | ||
| 2.1 | Project Management & Implementation (Phase 2) | |||
| 2.2 | ||||
| 2.3 | ||||
| Estimated Implementation Duration (in weeks) | Vendor to provide expected timeframe | |||
| Phase 2 Total |
| Phase | Milestones | Requirement Description | Fixed Price | Vendor Notes/Assumptions |
| 3 | Change Management & Knowledge Base | Change Management (BSE-controlled workflow, change-specific ticketing), Knowledge Management (Knowledge Base templates, KB article management, searchable KB) | ||
| 3.1 | Project Management & Implementation (Phase 3) | |||
| 3.2 | ||||
| 3.3 | ||||
| 3.4 | ||||
| Estimated Implementation Duration (in weeks) | Vendor to provide expected timeframe | |||
| Phase 3 Total |
| Phase | Milestones | Requirement Description | Fixed Price | Vendor Notes/Assumptions |
| 4 | Go-Live, System Acceptance, Training & Support Transition | Go-live and migration to production and 60-day go-live support, Training (user & admin training, tailored internal/external), Maintenance & Support Requirements (ongoing technical support, diagnostics, troubleshooting), System Scalability | ||
| 4.1 | Project Management & Implementation (Phase 4) | |||
| 4.2 | ||||
| 4.3 | ||||
| 4.4 | ||||
| Estimated Implementation Duration (in weeks) | Vendor to provide expected timeframe | |||
| Phase 4 Total |
| Requirements Total Cost | $ - 0 | |
| Total Estimated Implementation Duration (in weeks) |
| 1 | $ | $ | ||||
| 1 | $ | $ | ||||
| 1 | $ | $ | ||||
| 1 | $ | $ | ||||
| 12 mo | $ | $ | Include hours or ticket cap | |||
| Training Services | System Admin Training | Hands-on training for FDLE IT staff | 1 | $ | $ | |
| End User / CSC Training | Train-the-trainer or general session | 1 | $ | $ |
Value-Added
| Instructions to Respondent: | ||||||
| Vendors may propose optional enhancements that provide added value to FDLE. These features will not be scored but may be considered for future expansion. | ||||||
| Clearly describe the enhancement, its purpose, and its potential benefit to FDLE in the “Description / Benefits” column. | ||||||
| Separate one-time implementation/setup costs from recurring annual costs. | ||||||
| Use the “Impact on Timeline” column to identify if the proposed enhancement would extend or change your delivery schedule. | ||||||
| Vendors may also propose additional items not listed by using the “Other (Vendor-defined)” row or adding more rows as needed. | ||||||
| Item No. | Optional Feature / Enhancement | Description / Benefits | One-Time Cost | Recurring Cost (Annual) | Impact on Timeline | Vendor Notes / Assumptions |
| O.1 | ||||||
| O.2 | ||||||
| O.3 | ||||||
| O.4 | ||||||
| O.5 | ||||||
| O.6 | ||||||
| O.7 | ||||||
| O.8 | ||||||
| O.9 | ||||||
| O.10 | Other (Vendor-defined) | Vendors may propose additional tools, integrations, or features not listed above |
| Contingency / Change Order Rates | |||
| Please include standard hourly rates for potential future enhancements or out-of-scope. These rates are not part of the evaluation but may be used to establish pricing for contract amendments, future feature additions, or change orders. | |||
| Role / Service Type | Role / Service Type | Hourly Rate | Description of Work Covered |
| R.01 | Project Manager | Out-of-scope coordination or change order management | |
| R.02 | Business Analyst / Consultant | Requirements gathering or reconfiguration | |
| R.03 | Developer / Engineer | Enhancement or technical troubleshooting | |
| R.04 | Other (Specify) |
File details come from the government source that posted it. Updated .