Employee Assistance Program (EAP) Services

The Oregon Educators Benefit Board (OEBB) is conducting a Request for Proposals (RFP) to procure Employee Assistance Program (EAP) services for its participating entities, which include K-12 school districts, education service districts, community colleges, and local governments across Oregon. The solicitation seeks a comprehensive EAP vendor to provide services for approximately 72,000 eligible employees, with a contract term from June 5, 2024, through September 30, 2027, and potential one-year extensions. Required services include administrative support, account management, clinical processes, member experience, organizational training, supervisor consultations, critical incident response, and technology-enabled service delivery. Proposers must demonstrate capabilities in access and network quality, clinical processes, member experience, equity and inclusion, and account management. The RFP evaluation will include detailed scoring of technical capabilities, with key milestones including a pre-proposal conference on December 14, 2023, questions due by December 28, 2023, and proposals due on January 26, 2024, at 5:00 PM. Vendors must provide a comprehensive range of counseling services, including in-person, telephonic, and video options, with performance guarantees covering network access, utilization, member satisfaction, and outcomes.

The RFP includes opportunities for certified disadvantaged businesses, specifically targeting minority-owned, woman-owned, service-disabled veteran-owned, and emerging small businesses in Oregon. Proposers are required to submit a Certified Disadvantaged Business Outreach Plan detailing potential subcontracting opportunities and past relationships with certified firms. While specific budget details are not explicitly stated, the current EAP program expenditures were $695,347 in the 2021-22 plan year, with an expected increase to $729,796 in the 2022-23 plan year. OEBB has implemented a 3.4% budgetary growth cap, though proposals exceeding this threshold will still be considered. The pricing structure will be per employee per month (PEPM), with six different service level options to be priced. As of September 2023, 166 entities were participating in the OEBB EAP program, covering 137,669 lives. Proposers must be licensed to do business in Oregon, complete necessary registrations, and be prepared to negotiate a contract if selected as the Apparent Successful Proposer by May 8, 2024.