DCR 841 Touch-free Parking in Parks and Revenue

The Commonwealth of Massachusetts Department of Conservation and Recreation (DCR) is soliciting proposals for the implementation of a fully developed, hosted, and maintained Software as a Service (SaaS) system/solution for touch-free parking in parks and revenue collection. The required system must provide a virtual parking fee collection solution, customer service for staff or patrons, and comprehensive visitation and revenue data reporting. Bidders are expected to propose a system that eliminates person-to-person contact and minimizes touch points during the fee collection process, with the ability for visitors to pay virtually using a mobile device. The anticipated contract term is 3 years with a 2-year renewal option, for a total maximum duration of 5 years. Bidders must provide detailed cost proposals outlining all implementation, maintenance, and ongoing costs, and demonstrate experience with similar projects, innovative approaches to contactless payment solutions, and the ability to provide comprehensive reporting and data analytics.

The contract opportunity does not specify any set-asides or restrictions on the types of organizations that can respond. The DCR has not identified any incumbent vendors or current contractors for this project. The procurement documents also do not provide details on the available budget or anticipated award value range. Bidders are required to complete various forms, including a Supplier Diversity Program Plan, Prompt Payment Discount Form, and Business Reference Form, as part of their response.