Bidder Scoring Matrix Appendix.xlsx
XLSX spreadsheet 26 KB Posted
- Attached to
- DCR 841 Touch-free Parking in Parks and Revenue
- Solicitation number
- BD-21-1020-DCRCU-DC250-59569
- Issued by
- Massachusetts
About this file
This document is a Bidder Scoring Matrix Appendix related to a request for response (RFR) from the Massachusetts Department of Conservation and Recreation (DCR) for a Contactless Parking Revenue Collection Application (DCR 841). The RFR seeks proposals for a fully developed, hosted, and maintained Software as a Service (SaaS) system/solution to implement touch-free parking in parks and facilitate revenue collection. The scoring matrix evaluates vendor responses across categories such as bidder qualifications, information technology specifications, service level agreements, design requirements, point of sale capabilities, mobile application, reporting, and implementation details. The contract opportunity has a total possible score of 556 points.
The cost proposal section of the scoring matrix covers initial setup/implementation, vendor staff rates, signage and marketing, training, software licensing and maintenance, ongoing monthly costs, hardware, and warranty. The contract opportunity does not specify any set-asides or incumbent providers, and the funding source is not detailed. The implementation timeline and customer support requirements are also outlined in the scoring matrix.
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Text version
Vendor 1
| Bidder Response Evaluation Worksheet | ||||
| Responding To: | Request for Response (RFR) | Document Title: | Contactless Parking Revenue Collection Application (DCR 841) | RFR #: |
| Department | Department of Conservation and Recreation (DCR) | Vendor Name: | Vendor Contact: | |
| Reviewer 1: | Reviewer 2: | Reviewer 3: |
| Vendor Score: | |||||||
| Total Possible Points: | 556 | ||||||
| Category | Evaluation Criteria | Evaluation Components | |||||
| Name | RFR Section | Criteria | RFR Section | SCORE | |||
| (0-2) | Weight | ||||||
| (1-5) | Total Score | Notes | |||||
| Bidder Qualifications | 3.1 | 32 | |||||
| Company Experience | 3.1.1 Company Experience | 3 | 0 | ||||
| Financial Stability | 3.1.2 Financial Stability | 5 | 0 | ||||
| References | 3.1.3 References and Reference Information and/or Requirements | 5 | 0 | ||||
| Innovation | 3.1.5 Innovation | 3 | 0 |
| Information Technology Specifications | 3.3.1, 3.4.1, 3.4.2, 3.4.3 | 54 | |||
| Business Continuity/Disaster Recovery Plan | 3.3.1 Emergency Response Plans/Preparedness | 4 | 0 | ||
| Data Backup and Recovery | 3.4.2 Information Technology Support | 4 | 0 | ||
| Peak Processing Infrastructure | 3.4.2 Information Technology Support | 5 | 0 | ||
| Personal Data Security and Privacy | 3.4.3 Security and Privacy | 5 | 0 | ||
| PCI Compliance | 3.4.1 Accounting and Payments | 5 | 0 | ||
| Open API Platform | 6.5 Mandatory Requirements | 4 | 0 |
| Service Level Agreements (SLAs) | 3.3.6 | 30 | |||
| 24/7 Solution Availability | 3.3.6 Service Level Agreements (SLAs) | 5 | 0 | ||
| Routine Maintenance Schedule | 3.3.6 Service Level Agreements (SLAs) | 5 | 0 | ||
| Automatic Failover Process | 3.3.6 Service Level Agreements (SLAs) | 5 | 0 |
| Design Requirements - General | 3.3.2, 6.5 | 90 | |||
| Capacity Notifications | 3.3.2 Design Requirements | 3 | 0 | ||
| Support of DCR Pricing Structure | 3.3.2 Design Requirements | 5 | 0 | ||
| Support of Annual Permits | 3.3.9 Statement of Work (SOW) Requirements | 5 | 0 | ||
| ADA Compliance | 3.3.2 Design Requirements | 5 | 0 | ||
| Contactless Solution | 6.5 Mandatory Requirements | 5 | 0 | ||
| Transparent Booking Fee | 3.3.9 Statement of Work (SOW) Requirements | 4 | 0 | ||
| Administrative Access Level Hierarchy | 3.3.2 Design Requirements | 4 | 0 | ||
| Limited Connection Solutions | 3.3.7 Geographic Service and Delivery Areas | 5 | 0 | ||
| Non-Smartphone Device Solution | 6.5 Mandatory Requirements | 3 | 0 | ||
| IVR Capability | 6.6 Desirable Specifications | 2 | 0 | ||
| Support Multiple Languages | 6.6 Desirable Specifications | 2 | 0 | ||
| Mobile Wallet / Pay-by-text | 6.6 Desirable Specifications | 2 | 0 |
| Point of Sale (POS) Interface | 3.3.9, 6.5 | 68 | |||
| Browser or Secure iOS App POS | 3.3.9 Statement of Work (SOW) Requirements | 5 | 0 | ||
| Customer/Account Support | 3.3.9 Statement of Work (SOW) Requirements | 4 | 0 | ||
| Sell Parking Pass | 3.3.9 Statement of Work (SOW) Requirements | 5 | 0 | ||
| Refund/Transfer Capability | 3.3.9 Statement of Work (SOW) Requirements | 4 | 0 | ||
| Capacity Management (adjust/close) | 3.3.9 Statement of Work (SOW) Requirements | 4 | 0 | ||
| Contactless Mobile Payment Processing | 3.3.9 Statement of Work (SOW) Requirements | 3 | 0 | ||
| Remote CC Reader (staff do not touch card) | 3.3.9 Statement of Work (SOW) Requirements | 4 | 0 | ||
| Offline Capabilities | 6.5 Mandatory Requirements | 5 | 0 |
| Mobile Application | 3.3.9 | 50 | |||
| Mobile Device Compatibility | 3.3.9 Statement of Work (SOW) Requirements | 5 | 0 | ||
| Intiuitive User Interface | 3.3.9 Statement of Work (SOW) Requirements | 3 | 0 | ||
| User Accounts (Plates & Payment Storage) | 3.3.9 Statement of Work (SOW) Requirements | 5 | 0 | ||
| Payment Options | 3.3.9 Statement of Work (SOW) Requirements | 4 | 0 | ||
| Supports Multiple Languages | 3.3.9 Statement of Work (SOW) Requirements | 3 | 0 | ||
| Offline Capabilities (or alternate solution) | 5 | 0 |
| Reporting | 3.3.2, 3.3.9, 6.6 | 82 | |||
| Browser Based Reporting Tool | 3.3.2 Design Requirements | 5 | 0 | ||
| Report Building Interface (Ad-Hoc capabilities) | 3.3.9 Statement of Work (SOW) Requirements | 5 | 0 | ||
| Parking Metrics | 3.3.2 Design Requirements | 5 | 0 | ||
| Customer Transactions | 3.3.2 Design Requirements | 5 | 0 | ||
| Financial | 3.3.9 Statement of Work (SOW) Requirements | 5 | 0 | ||
| Drill Down Levels | 3.3.2 Design Requirements | 4 | 0 | ||
| Exporting Formats | 3.3.2 Design Requirements | 5 | 0 | ||
| Location Specific Reports | 3.3.2 Design Requirements | 5 | 0 | ||
| Automated Report Schedules | 6.6 Desirable Specifications | 2 | 0 |
| Cost Proposal | 3.3.2 | 78 | |||
| Initial Setup/Implementation | 3.3.2 Design Requirements | 5 | 0 | ||
| Vendor Staff - Hours/Rates | 3.3.2 Design Requirements | 5 | 0 | ||
| Signs, Decals, & Marketing | 3.3.2 Design Requirements | 5 | 0 | ||
| Training | 3.3.2 Design Requirements | 5 | 0 | ||
| Software License, maintenance, & support | 3.3.2 Design Requirements | 5 | 0 | ||
| On-going monthly costs | 3.3.2 Design Requirements | 5 | 0 | ||
| Hardware Solution | 3.3.2 Desin Requirements | 5 | 0 | ||
| Warranty | 3.3.2 Design Requirements | 4 | 0 |
| Implementation | 3.3.3, 3.3.5, 3.3.9, | 24 | |||
| Implementation Schedule | 3.3.9 Statement of Work (SOW) Requirements | 4 | 0 | ||
| Hardware Acquisition (time & cost) | 3.3.3 Installation | 4 | 0 | ||
| DCR Staff Time Commitment | 3.3.3 Installation, 3.3.5 Training & Training Materials | 4 | 0 |
| Customer Support | 3.3.6, 3.3.9 | 22 | |||
| DCR Staff Customer Service | 3.3.6 Service Level Agreements (SLAs) | 5 | 0 | ||
| Public User Customer Service | 3.3.9 Statement of Work (SOW) Requirements | 5 | 0 | ||
| DCR Specific Email/Phone Number | 3.3.9 Statement of Work (SOW) Requirements | 1 | 0 |
| Marketing Details | 3.3.2, 8.1.7 | 26 | |||
| Marketing and Public Awareness Campaign | 3.3.2 Design Requirements | 4 | 0 | ||
| DCR Branding on Browser & Mobile App | 6.6 Desired Specifications | 1 | 0 | ||
| Signage and Decal Design | 3.3.2 Design Requirements | 4 | 0 | ||
| Ability to connect to mass.gov website | 8.1.7 Appendix 1 - Scope of Services and Deliverables | 3 | 0 | ||
| Custom DCR Application | 6.6 Desired Specifications | 1 | 0 |
File details come from the government source that posted it. Updated .