DCR 841 Additional Vendor Questions_Final.docx

DCR 841 Additional Vendor Questions 14- 36

14 03/17/2021 Proposal Writer/PayByPhone Technologies Inc. Passholders types For the 2019 and 2020 seasons, can you breakdown the number of annual passholders, lifetime passholders, and no fee parkers: o Annual parking passes: o Senior parking passes: o Handicap, purple heart, and disabled veteran registered license plates:

Information is not available. 500,000 day passes were sold in 2019.

15 03/17/2021 Proposal Writer/PayByPhone Technologies Inc. Parking revenue collection breakdown For the 2019 and 2020 seasons, what was the total parking revenue and payment collection breakdown: o Total parking revenue: o Credit card collection revenue: o Cash collection revenue: o Check collection revenue:

This information is not available.

16 03/17/2021 Proposal Writer/PayByPhone Technologies Inc. Passholder access Does the annual pass enable passholders access to all DCR facilities or just one specific park?

The purchase of an annual pass allows patrons access to all DCR facilities, except for the on-street metered locations.

Locations that have been historically staffed at park entrances will continue to operate in a similar manner for the majority of the 2021 season. The goal is to transition to a fully automated system.

18 03/17/2021 Proposal Writer/PayByPhone Technologies Inc.

Continuity of Operations Plan requirement How does the Continuity of Operations Plan requirement apply to mobile payment vendors? For example: A list of the Vendors building location(s) that would be available to serve the Commonwealth during an emergency. A description of the areas of Massachusetts that the Vendor could supply in the event of an emergency (e.g., Entire State, Specific City or Region).

Vendors are required to provide a continuity plan in the event the proposed system becomes unavailable. Please indicate if a specific bullet point is not applicable to the service you provide.

Please see document titled “Internet Service” for specifics.

The Vendor Response Form has been posted.

The Finance, IT and Operations department will participate in the evaluation process.

22 03/18/2021 Kristin Gatter/PassportParking RFR Number DCR 841 (Evaluation) Can the DCR please detail the scoring rubric that will be used to evaluate the proposal and pricing?

Please review the document titled “Bidder Scoring Matrix”.

23 03/18/2021 Kristin Gatter/PassportParking RFR Number DCR 841 (Formatting) Section 7.6.1 provides naming conventions for the files to be uploaded. Can the DCR provide a naming convention for the vendors Statement of Qualification and Scope of Service Narrative as requested in 7.5.1?

Please upload the Statement of Qualification and Narrative according to the following naming convention:

RFR Section or Quote Component Description Enter in COMMBUYS during upload File Name Assign when creating files

Yes

No, but you may use Section 7.6.1 as a guide.

26 03/18/2021 Kristin Gatter/PassportParking RFR Number DCR 841 (Formatting) Should the forms be submitted as a separate document or included with the Vendors full narrative response? If separate, what should the naming convention be?

The forms listed in section 7.6.1 should be submitted separately.

Vendor Response Form has been uploaded.

Vendors must address the requirements listed in Section 3.

Appendix 1 details the scope and deliverables for the project and can be used as a reference. Vendors are not required to respond to Appendix 1.

30. Is it the Agency?s expectation to own all data stored in the proposed solution?

DCR anticipates owning all data collected from the proposed solution.

31. Do you wish to utilize the Commonwealth’s SAML provided for authentication of agency personnel, or would you prefer to utilize the vendor’s authentication protocol?

DCR encourage vendors to propose their own authentication protocols in their proposal with technical specifications. Proposed solutions should consider a SAML base system.

32. Page 13: Quality - Vendor to provide access to a live customer service representative 24 hours a day. Is this the public sales line for consumers or the Help Desk line?

This is an error. The statement refers to a Help Desk line based on operating hours.

33. Customer Service - The agency requires a highly professional customer service support Do the operational hours for the public sales line differ from the Help Desk? And can DCR clarify the operational hours for the sales line?

DCR requires a Help Desk line to assist customers should they have questions about the proposed system, including, but not limited, questions relating to transaction processing and account maintenance. The help desk line is based on operating hours. Please see document titled “2021 Parking Rev. Collection Schedule” for location hours. Additionally, DCR requires a client support line.

34. Is this a request for a separate Consumer Support line, and if so what are the operational hours?

DCR requires a Help Desk line to assist customers should they have questions about the proposed system, including, but not limited, questions relating to transaction processing and account maintenance. The help desk line is based on operating hours. Please see document titled “2021 Parking Rev. Collection Schedule” for location hours. Additionally, DCR requires Client Support line.

35. To help provide some context, can the DCR provide a historical transactional breakdown of Day Use Passes, Annual Passes, and Senior Passes by year?

Information is not available. 500,000 day passes were sold in 2019.

36. . In addition to completing all of Section 3 (Specifications) and the entire Statement of Work beginning in Section 3.3.9, is it the DCR’s intent that bidders also provide responses to Section 6 and Appendix 1? The RFR submission requirements only mention Section 3 as the required technical portion. b. Alternatively, since large portions of Section 6 and Appendix 1 repeat the same/similar criteria as listed in Section 3, is the intent of Section 6 and Appendix 1 to provide context to Section 3; or does DCR intend Section 6 and Appendix 1 to be completed and returned as part of the required components?

Vendors will be evaluated based on Section 3 (Specifications). Appendix 1 details the scope and deliverables for the project, while Section 6 provides an overview of the evaluation criteria. Both Section 6 and Appendix 1 can be used as a reference.