CONTRACT: Internet Service Provider

The State of New Hampshire, through the Department of Administrative Services and Bureau of Purchase and Property, is procuring Internet Service Provider (ISP) services for multiple state facilities. The procurement seeks a comprehensive ISP solution capable of delivering transient internet services with eBGP routing protocol and the ability to advertise autonomous system numbers. The primary service location is 27 Hazen Drive in Concord, with potential future installations at three additional state locations. The contract requires 12 circuits of 4000 Mbps ISP services, with vendors also required to provide pricing for alternative bandwidth options ranging from 200 Mbps to 10,000 Mbps. Key technical requirements include 99.99% service dependability, 24/7 network operations and customer service centers, emergency maintenance response within 30 minutes to two hours, and quarterly usage reporting. The solicitation was posted on May 19, 2022, with questions due by May 26, 2022, and initial bids due by June 1, 2022, at 11:00 AM EST. A mandatory 30-day proof of concept period will begin on July 31, 2022, with full service implementation required by September 1, 2022.

The contract does not specify explicit set-aside designations or restrictions on responding organizations. Vendors must be registered with the New Hampshire Secretary of State and complete a vendor application with the Bureau of Purchase and Property. The contract term spans five years (September 1, 2022 through August 31, 2027) with potential for two additional one-year extensions. FirstLight Fiber, Inc. was awarded the contract at a fixed monthly cost of $1,200.00, resulting in an annual contract value of $14,400.00, with Consolidated Communications submitting a competing bid at $1,293.74 per month. Vendor requirements include maintaining comprehensive general liability insurance of at least $1,000,000 per occurrence and $2,000,000 aggregate, and providing workers' compensation coverage. The State reserves the right to terminate the contract with 30 days' written notice and prohibits any additional charges beyond the specified pricing structure. Monthly invoicing will commence on August 1, 2022, with payment due within 30 days of invoice receipt.