ACISS Case Management Software Solution

The City of Orlando, located in Orange County, Florida, is pursuing a sole source procurement for an ACISS Case Management Software Solution, solicitation number S26-0091. The procurement is specifically for a comprehensive law enforcement software system, including licensing, software upgrades, modifications, customization, and maintenance services for the Orlando Police Department's current software infrastructure. ACISS Systems has been identified as the exclusive source for this product, primarily because they are the original designer and developer of the source code, holding copyrights to all software modules and documentation. The procurement notice was posted on October 22, 2025, with a response deadline of October 28, 2025, at 5:00 p.m. (ET). Potential alternative suppliers are invited to submit product information, statements of qualifications, and capabilities to the Procurement Agent, Lindsey Hladik, via email at lindsey.hladik@orlando.gov within a seven-calendar-day period. The key objective is to secure a software solution that can maintain the current technological ecosystem of the police department's case management system while ensuring seamless integration and continued operational efficiency.

The procurement appears to be unrestricted, with no specific set-aside designations or limitations on respondent types mentioned in the documentation. ACISS Systems is positioned as the incumbent vendor, with the procurement emphasizing their unique position as the sole provider due to the proprietary and confidential nature of their software and database. The current infrastructure appears to be an existing case management system for which ACISS Systems has complete source code ownership. While specific award values or budget ranges are not explicitly stated in the provided documents, the procurement is focused on maintaining and potentially expanding the current software solution. The sole source designation suggests that the city views ACISS Systems as critical to maintaining the continuity and integrity of their law enforcement software system. No information is provided about disadvantaged enterprise participation or specific integration requirements beyond the existing software ecosystem.