Transcription Support Services

The U.S. Department of Justice's Executive Office for Immigration Review (EOIR) is seeking transcription support services through this solicitation, which replaces a previous contract (15JPSS23R00000006). The procurement covers English-to-English transcription and court reporting services for immigration court hearings and oral decision recordings, to be awarded as a multiple award indefinite-delivery indefinite-quantity (IDIQ) contract. Contractors must demonstrate capability to transcribe 50-100 hours of audio per week with a 5-day turnaround time and 175-200 hours of audio per week with a 20-day turnaround time, while meeting strict security requirements including public trust clearances and compliance with DOJ cybersecurity protocols. Proposals will be evaluated based on technical factors (most important), past performance, and price, with technical evaluation focusing on management plans, staffing plans, equipment capabilities, quality control plans, and site visit performance. The proposal submission deadline is October 3, 2025, at 2:00 PM, with the contract base period running from January 1, 2026, to December 31, 2026.

This opportunity is designated as a 100% Small Business Set-Aside with the government anticipating awarding up to seven multiple award contracts. Current vendors identified in the solicitation documents include CRC Salomon, Heritage Reporting, Free State Reporting, and Diaz Data Services. The total aggregate contract ceiling is $75 million across all awards, with an estimated annual volume of over 2.1 million pages for EOIR and approximately 53,131 pages for DOJ transcription services. The contract includes a base year with four optional 12-month periods extending through December 31, 2030, covering various service categories with delivery timeframes ranging from same-day to 20 business days. Primary performance location is Washington, DC, though contractors must be prepared to provide on-site transcription services and handle both digital audio files (99%) and analog recordings (less than 1% from cassette tapes).