Q503--CCN Next Gen - Dental Network

The Department of Veterans Affairs is seeking a single-award Indefinite Delivery/Indefinite Quantity (IDIQ) contract to establish and operate the Community Care Network (CCN) Next Generation Dental Network, which will provide comprehensive dental services to eligible veterans through a network of community dental providers nationwide. The contractor will be responsible for establishing and maintaining a dental provider network meeting strict adequacy standards, processing dental claims, managing provider credentialing, ensuring program integrity, and delivering customer service across all 50 states and U.S. territories. Key requirements include deploying the network within twelve months of award, credentialing providers within 90 days, processing clean claims within 30 days, scheduling veteran appointments within 28 days of referral approval, maintaining network drive times of 45 minutes in urban areas and 60 minutes in rural/highly rural areas, and achieving FedRAMP high authorization during the base year. The Government will evaluate proposals through four primary factors: (1) Technical evaluation consisting of a Phase I pass/fail questionnaire on network development experience and accreditation, Phase II oral presentations addressing five use case scenarios, and Phase III written submissions on deployment and network adequacy plans; (2) Past Performance based on relevant contracts within the past five years; (3) Veterans' Involvement and Subcontracting Plan with specific socioeconomic goals; and (4) Price, which is the least important factor. The proposal submission deadline is April 3, 2026, at 2:00 PM EST, with questions due by February 4, 2026, at 10:00 AM EST, and a pre-proposal conference held on January 21, 2026.

This is an unrestricted solicitation with no set-aside designation, seeking to recompete services previously performed under contracts 36C10G19D0038, 36C10G21D0001, 36C79119D0004, 36C79119D0005, and 36C79119D0006. The contract carries a minimum guaranteed value of $670,008,794 and a maximum aggregate value of $30,000,000,000 over a base period of one year plus nine optional one-year periods. The Government has established socioeconomic subcontracting goals requiring 26.94 percent small business participation, 15.0 percent Service-Disabled Veteran-Owned Small Business participation, and 17.0 percent Veteran-Owned Small Business participation, though the solicitation is open to offerors of all sizes under NAICS code 524114 (Direct Health and Medical Insurance Carriers) with a $47 million size standard. Pricing will be submitted through multiple Contract Line Items covering dental services, administrative services priced on a monthly per-eligible-veteran basis, implementation costs, optional appointment scheduling services, optional software development tasks tiered by complexity, and transition-out services. Performance of work will be nationwide across all VA Medical Center catchment areas, with the contractor required to serve 9.1 million enrolled veterans and manage operations through a centralized dental network infrastructure supporting claims processing, provider management, referral coordination, and veteran-facing portal services.