Norad and usnorthcom information technology service management (N2ITSM)

The purpose of this notice is to provide Industry with Amendment 0003 for the N2ITSM requirement FA2517-15-R-7001. The RFP response due date has been extended to 1:00 PM (MT) on 9 June 2016 .

The purpose of this update is to provide Industry with the N2ITSM Site Visit Presentation/Agenda. The Government advises Industry that Peterson Air Force Base is currently undergoing a training exercise that may delay entry to the installation. Industry should take appropriate actions to be at Headquarters in Building 2, located at 250 Vandenberg Street, Peterson Air Force Base (Colorado Springs) Colorado, 80914 no later than 08:00 A.M. on 27 April 2016.

All questions concerning the Solicitation/Site VIsit must be submitted in writing not later than 12:00 pm (MDT) on 29 April 2016. Submit questions to the Contracting Officer Ms. Karen Holderfield via email: Ms. karen.holderfield@us.af.mil. Please copy the Contract Specialist, Mr. Christian Freire christian.freire@us.af.mil.

This notice is a Request for Proposal FA2517-15-R-7001 for non-personal services to manage, operate, sustain, and provide logistical and general support for the North American Aerospace Defense Command (NORAD) and United States Northern Command (USNORTHCOM) Information Technology Services Management (N2ITSM).

The 21st Contracting Squadron will acquire a Single Award Indefinite Delivery, Indefinite Quantity (IDIQ) contract with Firm-Fixed Price (FFP) Contract Line Item Numbers and Cost Reimbursable (CR) (CLINs) for N-NC/J6.

A Site Visit for the N2ITSM requirement will be conducted on 27 April 2016 at 08:00 am Headquarters in Building 2, located at 250 Vandenberg Street, Peterson Air Force Base (Colorado Springs) Colorado, 80914. The Site Visit will allow interested Offerors to observe Government selected locations in support of the N2ITSM operations. Additionally, 21 Contracting Squadron and Small Business Administration (SBA) will be providing a brief presentation of the requirement and solicitation. Questions and one-on-one request will not be entertained during this event.

All questions concerning the solicitation must be submitted in writing not later than 12:00 pm (MDT) on 29 April 2016. Submit questions to the Contracting Officer Ms. Karen Holderfield via email: Ms. karen.holderfield@us.af.mil. Please copy the Contract Specialist, Mr. Christian Freire christian.freire@us.af.mil.

UPDATE: This announcement serves as notice to all potential Offerors that Headquarters NORAD and USNORTHCOM (N-NC) J6 located in Peterson Air Force Base Colorado will host a Site Visit for the NORAD and USNORTHCOM INFORMATION TECHNOLOGY SERVICE MANAGEMENT (N2ITSM) requirement. This Site Visit will be conducted on 27 April 2016 at 08:00 am Headquarters in Building 2, located at 250 Vandenberg Street, Peterson Air Force Base (Colorado Springs) Colorado, 80914. The Site Visit will allow interested Offerors to observe Government selected locations in support of the N2ITSM operations. Additionally, 21 Contracting Squadron and Small Business Administration (SBA) will be providing a brief presentation of the requirement and solicitation.

The Government request Offerors to submit Site Visit requests following the information provided in the "N2ITSM Visit Request".  Questions and one-on-one request will not be entertained during this event. Interested Offerors may submit questions after the Site Visit using the "Site Visit Question Form".

The Government advises Industry to continue to monitor Federal Business Opportunities (FBO) for the N2ITSM solicitation issuance within the next few days. 

   

Important Notes:

Visitors to N-NC Building 2 cannot bring in personal electronic devices such as laptops, cellular phones, or cameras. Leave these items in your car. 

Offerors will be entering restricted areas and must bring a valid Driver's License to obtain a badge.

UPDATE: This announcement serves as notice to all potential Offerors that Headquarters NORAD and USNORTHCOM (N-NC) J6 located in Peterson Air Force Base Colorado will host a Site Visit for the NORAD and USNORTHCOM INFORMATION TECHNOLOGY SERVICE MANAGEMENT (N2ITSM) requirement. This Site Visit will be conducted on 27 April 2016 at 08:00 am Headquarters in Building 2, located at 250 Vandenberg Street, Peterson Air Force Base (Colorado Springs) Colorado, 80914. The Site Visit will allow interested Offerors to observe Government selected locations in support of the N2ITSM operations. Additionally, 21 Contracting Squadron and Small Business Administration (SBA) will be providing a brief presentation of the requirement and solicitation.

The Government request Offerors to submit Site Visit requests following the information provided in the "N2ITSM Visit Request".  Questions and one-on-one request will not be entertained during this event. Interested Offerors may submit questions after the Site Visit using the "Site Visit Question Form".

The Government advises Industry to continue to monitor Federal Business Opportunities (FBO) for the N2ITSM solicitation issuance within the next few days.

The purpose of this notice is to provide an update to Industry regarding the solicitation issuance and tentative site visit. The Government is revising the DRAFT Request for Proposal (RFP) to capture Industry's concerns as well as incorporating last minute changes.  As a result, the Government has changed the site visit date, RFP's CLIN structure, RFP's period of performance, and RFP's attachments.  The Government is only providing the revised DD254, PWSs, Service Catalog, and Software Catalog.  Please keep monitoring for any additional updates.The Government advices Industry to avoid arranging any travel until the actual solicitation is released. The Government anticipates the solicitation will be released within the next 30 days, please continue to monitor FBO for the latest information.

Additionally, the Government is attaching the responses to the questions received from Industry regarding the DRAFT RFP. The Government is not asking Industry to provide additional questions regarding this update.

The 21st Contracting Squadron/LGCCA is issuing the attached DRAFT Request for Proposals (RFP) for industry to review and comment. The planned procurement which will result from the final RFP is anticipated as a Single Award Indefinite Delivery-Indefinite Quantity (IDIQ) Firm-Fixed-Price (FFP) contract with Cost Reimbursement CLINs for contingency, travel, and other direct costs (ODCs).

The purpose of this procurement is to procure non-personal services to manage, operate, sustain, and provide logistical and general support for the North American Aerospace Defense Command (NORAD) and United States Northern Command (USNORTHCOM) Information Technology Services Management (N2ITSM) support to include classified and unclassified data, voice, and video networks as identified in the NORAD and USNORTHCOM (N-NC) IT Basic Service Catalog.  Services include, but are not necessarily limited to, Information Technology Infrastructure Library (ITIL) processes and functions supporting IT Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement.  Specific functions include Service Desk, Operations Management, and Technical Management. Services provided apply to current systems, systems in place but not accepted, systems approved but not installed and any new systems installed through approved projects.

The final RFP for this procurement is anticipated to be released on or about 25 March 2016 and will only be available electronically at the Federal Business Opportunities website (http://www.fedbizopps.gov ) no less than 15 calendar days after the posting of the synopsis for the procurement at the same web address.

Potential offerors will be responsible for downloading the solicitation from FedBizOpps and for monitoring the website for possible amendments and/or additional information.

The anticipated procurement approach will be a set-aside for Small Businesses via a competitive acquisition.The NAICS for this procurement is 541519, Other Computer Related Services and the small business size standard is $27.5 million.

Attached to this notice is a DRAFT COPY of the RFP and attachments for industry to review and/or comments. If industry wishes to submit comments, questions and/or recommendations to the DRAFT RFP and any attachments they must do so no later than 3:00 PM MST on 10 March 2016.

21 CONS/LGCCA will review all comments, questions and/or recommendation received by industry and may, at its discretion, choose to revise the final RFP and any attachments accordingly.

Comments and suggested changes must be submitted via email to karen.holderfield@us.af.mil and may be copied to christian.freire@us.af.mil  with the following subject line "FA2517-15-R-7001 N2ITSM Draft RFP and attachments" in order to ensure receipt and consideration.

21 CONS is not seeking proposals at this time and will not accept unsolicited proposals