NORAD and USNORTHCOM Information Technology Service Management (N2ITSM)

NORTH AMERICAN AEROSPACE DEFENSE COMMAND (NORAD) AND
US NORTHERN COMMAND (USNORTHCOM)
INFORMATION TECHNOLOGY SERVICE MANAGEMENT (N2ITSM)

This is a revision to the original Sources Sought with the intent to notify interested sources of the change in the Requirement's Title, and corresponding NAICS code. Companies that have already submitted a capability statement DO NOT need to submit another response; companies that did not submit capabilities in the previous sources sought may do so in response to this notice.

The official title for this requirement is hereby changed from "ENTERPRISE INFORMATION SERVICES (EIS)" to "NORAD AND USNORTHCOM INFORMATION TECHNOLOGY SERVICE MANAGEMENT (N2ITSM)"

The NAICS code for this requirement is hereby changed from "519190 - All Other Information Services " to "541519 - Other Computer Related Services. NAICS Code 541519 currently has a size standard of $27.5 million.

The 21Contracting Squadron, Peterson Air Force Base, CO is requesting capability statements to identify sources that can provide the following: non-personal N2ITSM capabilities on behalf of HQs NORAD and USNORTHCOM (N-NC or N2).

This Sources Sought is issued solely for information and planning purposes only and is not a Request for Proposals or Quotes (RFP or RFQ) or an obligation on the part of the Government to acquire any services. Responses to this sources sought are not offers and cannot be accepted by the Government to form a binding contract. The Government reserves the right to determine how it should proceed as a result of this notice. Furthermore, those who respond to this sources sought should not anticipate feedback with regard to its submission. The Government will not pay any cost incurred in response to this sources sought. All costs associated with responding to this sources sought will be solely at the responding party's expense. The information provided in this sources sought is subject to change and is not binding on the Government. Please carefully review the Draft Technical Specifications included in the attachment, and respond according to the directions stated below.
 
RESPOND TO THE FOLLOWING:

1. Contact information:
a. Name of company
b. Business title
c. Institution or organization affiliation
d. Email address and Phone number
e. Company's business size under NAICS code 541519; and
f. Cage code and DUNS number

2. Please provide capabilities statement which details your company's knowledge of N2ITSM as it relates to the attached requirement (Shall not exceed 10 pages).

3. Please respond to the following Specific Questions: (Does not go against the stated 10 pages)
a. Can your company meet all the requirements as stated in the attachment?
b. If not, what requirements cannot be met?
c. If a Small Business, can your company meet the requirements specified in FAR 52.219-14, Limitations on Subcontracting?
d. What type of training or certification would your company recommend as required to support the core requirements? Would this recommendation be for all staff members or for specific, key, functions? Which functions would your company identify as key/critical for this type of contract requirement?
e. What approach would be suggested to address Information Technology Infrastructure Library (ITIL), or other best practice framework, documentation requirements?
f. What IT asset management tools does your company have experience installing, configuring and optimizing?
g. What network monitoring and management tools does your company have experience installing, configuring and optimizing?
h. What is the ability to retain robust service catalog expertise, skills and certification?
i. What would your company's approach be to dedicated process and service ownership and/or key positions?
j. What is the availability of expertise regarding best practice frameworks, service catalog expertise, project management expertise and other key skill sets identified in the sources sought?
k. If past performance of N2ITSM is of a smaller scale than N-NC requirements, what are some potential approaches to meet larger requirement scale/scope?
l. Does your company have or would your company be able to obtain/maintain an ISO 9001, or CMMI level 2 (or higher)?

4. Please provide your past performance of N2ITSM in the past 5 years (Shall not exceed 5 pages). Please include the contract number or other identifying information. Also request past performance specific to the following areas:
a. Configuration Management
b. Network Engineering Support
c. NOC/NOSC Support
d. ITE or ADPE Management and ECO duties
e. Service Catalog (business and technical views) development and management

5. If you can perform this service, would you need a transition period? If yes, how long? e.g.: 30 days / 60 days

Do not include the following in your response:
a. Do not submit formal proposals or offers;
b. Do not submit requests to be considered for award or to be notified of a future solicitation;
c. Do not submit requests to be added to a mailing or distribution list;
d. Do not submit questions or comments not related to this sources sought;
e. Do not respond via telephone.

HOW TO SUBMIT RESPONSES:

1. Submit the required information in a word document to Carla Perkins, Contracting Officer, at carla.perkins.1@us.af.mil and Christian Freire, Contracting Officer, at christian.freire@us.af.mil.
2. Please include "N2ITSM SOURCES SOUGHT" in the e-mail subject line.
3. The sources sought closing date is September 17th, 2015 at 4PM MT.
4. If you have any questions regarding this sources sought, please submit them via e-mail to the Contracting Officers.