RFP HT001125R0047 inTransition Contact Ctr Svcs.pdf

SEE ADDENDUM

(No Collect Calls)

HT001125R0047 10-Jul-2025

b. TELEPHONE NUMBER

703-681-2065

8. OFFER DUE DATE/LOCAL TIME

02:00 PM 11 Aug 2025

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

HT00119. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

CRYSTAL RANDOLPH

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

0 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESSX

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

DHA CONTRACTING OFFICE-(PS-CD) HT0011

7700 ARLINGTON BLVD

FALLS CHURCH VA 22042

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE HT0075 16. ADMINISTERED BY

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

DEFENSE HEALTH AGENCY

DEFENSE HEALTH AGENCY

7700 ARLINGTON BLVD

FALLS CHURCH VA 22042

TEL: FAX:

FAX:

TEL: 703-681-1143 SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$25,500,000

NAICS:

561422

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

HT001125R0047

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 12 Months inTransition Support Services

FFP

inTransition Support Services IAW Part 5.1-5.2.8 FOB: Destination R408

NET AMT

0002 12 Months Outreach Comm and Travel (optional)

FFP

Outreach Communication and Travel (optional) IAW PWS 5.3-5.3.1.1

0003 12 Months Psych Health Resource Ctr (optional)

FFP

Psychological Health Resource Center (PHRC) IAW PWS 5.3.3

0004 12 Months Telephonic Outreach (optional)

FFP

Telephonic Outreach to Automatically Enrolled Service Members IAW PWS 5.3.2

0005 12 Months inTransition Surge Support

FFP

inTransition Surge Support IAW PWS 1.20(b)

1001 12 Months OPTION inTransition Support Services

FFP

inTransition Support Services IAW Part 5.1-5.2.8

1002 12 Months OPTION Outreach Comm and Travel (optional)

FFP

Outreach Communication and Travel (optional) IAW PWS 5.3-5.3.1.1

1003 12 Months OPTION Psych Health Resource Ctr (optional)

FFP

Psychological Health Resource Center (PHRC) IAW PWS 5.3.3

1004 12 Months OPTION Telephonic Outreach (optional)

FFP

Telephonic Outreach to Automatically Enrolled Service Members IAW PWS 5.3.2

1005 12 Months OPTION inTransition Surge Support

FFP

inTransition Surge Support IAW PWS 1.20(b)

2001 12 Months OPTION inTransition Support Services

FFP

inTransition Support Services IAW Part 5.1-5.2.8

2002 12 Months OPTION Outreach Comm and Travel (optional)

FFP

Outreach Communication and Travel (optional) IAW PWS 5.3-5.3.1.1

2003 12 Months OPTION Psych Health Resource Ctr (optional)

FFP

Psychological Health Resource Center (PHRC) IAW PWS 5.3.3

2004 12 Months OPTION Telephonic Outreach (optional)

FFP

Telephonic Outreach to Automatically Enrolled Service Members IAW PWS 5.3.2

2005 12 Months OPTION inTransition Surge Support

FFP

inTransition Surge Support IAW PWS 1.20(b)

3001 12 Months OPTION inTransition Support Services

FFP

inTransition Support Services IAW Part 5.1-5.2.8

3002 12 Months OPTION Outreach Comm and Travel (optional)

FFP

Outreach Communication and Travel (optional) IAW PWS 5.3-5.3.1.1

3003 12 Months OPTION Psych Health Resource Ctr (optional)

FFP

Psychological Health Resource Center (PHRC) IAW PWS 5.3.3

3004 12 Months OPTION Telephonic Outreach (optional)

FFP

Telephonic Outreach to Automatically Enrolled Service Members IAW PWS 5.3.2

3005 12 Months OPTION inTransition Surge Support

FFP

inTransition Surge Support IAW PWS 1.20(b)

4001 12 Months OPTION inTransition Support Services

FFP

inTransition Support Services IAW Part 5.1-5.2.8

4002 12 Months OPTION Outreach Comm and Travel (optional)

FFP

Outreach Communication and Travel (optional) IAW PWS 5.3-5.3.1.1

4003 12 Months OPTION Psych Health Resource Ctr (optional)

FFP

Psychological Health Resource Center (PHRC) IAW PWS 5.3.3

4004 12 Months OPTION Telephonic Outreach (optional)

FFP

Telephonic Outreach to Automatically Enrolled Service Members IAW PWS 5.3.2

4005 12 Months OPTION inTransition Surge Support

FFP

inTransition Surge Support IAW PWS 1.20(b)

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY

0001 Destination Government Destination Government 0002 Destination Government Destination Government 0003 Destination Government Destination Government 0004 Destination Government Destination Government 0005 Destination Government Destination Government 1001 Destination Government Destination Government 1002 Destination Government Destination Government 1003 Destination Government Destination Government 1004 Destination Government Destination Government 1005 Destination Government Destination Government 2001 Destination Government Destination Government 2002 Destination Government Destination Government 2003 Destination Government Destination Government 2004 Destination Government Destination Government 2005 Destination Government Destination Government 3001 Destination Government Destination Government 3002 Destination Government Destination Government 3003 Destination Government Destination Government 3004 Destination Government Destination Government 3005 Destination Government Destination Government 4001 Destination Government Destination Government 4002 Destination Government Destination Government 4003 Destination Government Destination Government 4004 Destination Government Destination Government 4005 Destination Government Destination Government

DELIVERY INFORMATION

CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS DODAAC /

CAGE

0001 POP 15-OCT-2025 TO

14-OCT-2026

N/A DEFENSE HEALTH AGENCY

DEFENSE HEALTH AGENCY

7700 ARLINGTON BLVD

FALLS CHURCH VA 22042

HT0075

0002 POP 15-OCT-2025 TO

14-OCT-2026

N/A (SAME AS PREVIOUS LOCATION)

0003 POP 15-OCT-2025 TO

N/A (SAME AS PREVIOUS LOCATION)

0004 POP 15-OCT-2025 TO

N/A (SAME AS PREVIOUS LOCATION)

0005 POP 15-OCT-2025 TO

N/A (SAME AS PREVIOUS LOCATION)

1001 POP 15-OCT-2026 TO

14-OCT-2027

N/A (SAME AS PREVIOUS LOCATION)

1002 POP 15-OCT-2026 TO

N/A (SAME AS PREVIOUS LOCATION)

1003 POP 15-OCT-2026 TO

N/A (SAME AS PREVIOUS LOCATION)

1004 POP 15-OCT-2026 TO

N/A (SAME AS PREVIOUS LOCATION)

1005 POP 15-OCT-2026 TO

N/A (SAME AS PREVIOUS LOCATION)

2001 POP 15-OCT-2027 TO

14-OCT-2028

N/A (SAME AS PREVIOUS LOCATION)

2002 POP 15-OCT-2027 TO

N/A (SAME AS PREVIOUS LOCATION)

2003 POP 15-OCT-2027 TO

N/A (SAME AS PREVIOUS LOCATION)

2004 POP 15-OCT-2027 TO

N/A (SAME AS PREVIOUS LOCATION)

2005 POP 15-OCT-2027 TO

N/A (SAME AS PREVIOUS LOCATION)

3001 POP 15-OCT-2028 TO

14-OCT-2029

N/A (SAME AS PREVIOUS LOCATION)

3002 POP 15-OCT-2028 TO

N/A (SAME AS PREVIOUS LOCATION)

3003 POP 15-OCT-2028 TO

N/A (SAME AS PREVIOUS LOCATION)

3004 POP 15-OCT-2028 TO

N/A (SAME AS PREVIOUS LOCATION)

3005 POP 15-OCT-2028 TO

N/A (SAME AS PREVIOUS LOCATION)

4001 POP 15-OCT-2029 TO

14-OCT-2030

N/A (SAME AS PREVIOUS LOCATION)

4002 POP 15-OCT-2029 TO

N/A (SAME AS PREVIOUS LOCATION)

4003 POP 15-OCT-2029 TO

N/A (SAME AS PREVIOUS LOCATION)

4004 POP 15-OCT-2029 TO

N/A (SAME AS PREVIOUS LOCATION)

4005 POP 15-OCT-2029 TO

N/A (SAME AS PREVIOUS LOCATION)

CLAUSES INCORPORATED BY REFERENCE

52.202-1 Definitions JUN 2020 52.203-3 Gratuities APR 1984 52.203-7 Anti-Kickback Procedures JUN 2020 52.204-13 System for Award Management Maintenance OCT 2018 52.209-7 Information Regarding Responsibility Matters OCT 2018 52.209-10 Prohibition on Contracting With Inverted Domestic

Corporations

NOV 2015

52.217-5 Evaluation Of Options JUL 1990 52.222-41 Service Contract Labor Standards AUG 2018 52.232-23 Assignment Of Claims MAY 2014 52.233-1 Disputes MAY 2014 52.233-3 Protest After Award AUG 1996 52.242-15 Stop-Work Order AUG 1989 52.242-17 Government Delay Of Work APR 1984 52.245-1 Government Property SEP 2021 252.201-7000 Contracting Officer's Representative DEC 1991 252.203-7000 Requirements Relating to Compensation of Former DoD

Officials

SEP 2011

252.203-7002 Requirement to Inform Employees of Whistleblower Rights DEC 2022 252.204-7000 Disclosure Of Information OCT 2016

252.204-7016 Covered Defense Telecommunications Equipment or Services -- Representation

DEC 2019

252.204-7021 Contractor Compliance with the Cybersecurity Maturity Model Certification Level Requirement

JAN 2023

252.215-7016 Notification to Offerors--Postaward Debriefings DEC 2022 252.227-7014 Rights in Other Than Commercial Computer Software and

Other Than Commercial Computer Software Documentation

JAN 2025

252.227-7020 Rights In Special Works JUN 1995 252.232-7003 Electronic Submission of Payment Requests and Receiving

Reports

DEC 2018

252.232-7010 Levies on Contract Payments DEC 2006

CLAUSES INCORPORATED BY FULL TEXT

52.204-7 SYSTEM FOR AWARD MANAGEMENT (NOV 2024) ALTERNATE I (OCT 2018)

(a) Definitions. As used in this provision-- Electronic Funds Transfer (EFT) indicator means a four-character suffix to the unique entity identifier. The suffix is assigned at the discretion of the commercial, nonprofit, or Government entity to establish additional System for Award Management records for identifying alternative EFT accounts (see subpart 32.11) for the same entity.

Registered in the System for Award Management (SAM) means that--

(1) The Offeror has entered all mandatory information, including the unique entity identifier and the EFT indicator, if applicable, the Commercial and Government Entity (CAGE) code, as well as data required by the Federal Funding Accountability and Transparency Act of 2006 (see subpart 4.14) into SAM;

(2) The offeror has completed the Core, Assertions, and Representations and Certifications, and Points of Contact sections of the registration in SAM;

(3) The Government has validated all mandatory data fields, to include validation of the Taxpayer Identification Number (TIN) with the Internal Revenue Service (IRS). The offeror will be required to provide consent for TIN validation to the Government as a part of the SAM registration process; and

(4) The Government has marked the record ``Active''.

Unique entity identifier means a number or other identifier used to identify a specific commercial, nonprofit, or Government entity. See www.sam.gov for the designated entity for establishing unique entity identifiers.

(b)(1) An Offeror is required to be registered in SAM when submitting an offer or quotation and at time of award (see FAR clause 52.204-13, System for Award Management Maintenance, for the requirement to maintain SAM registration during performance and through final payment).

(2) The Offeror shall enter, in the block with its name and address on the cover page of its offer, the annotation “Unique Entity Identifier'' followed by the unique entity identifier that identifies the Offeror's name and address exactly as stated in the offer. The Offeror also shall enter its EFT indicator, if applicable. The unique entity identifier will be used by the Contracting Officer to verify that the Offeror is registered in SAM.

(c) If the Offeror does not have a unique entity identifier, it should contact the entity designated at www.sam.gov for establishment of the unique entity identifier directly to obtain one. The Offeror should be prepared to provide the following information:

(1) Company legal business name.

(2) Tradestyle, doing business, or other name by which your entity is commonly recognized.

http://www.sam.gov/

(3) Company physical street address, city, state, and Zip Code.

(4) Company mailing address, city, state and Zip Code (if separate from physical).

(5) Company telephone number.

(6) Date the company was started.

(7) Number of employees at your location.

(8) Chief executive officer/key manager.

(9) Line of business (industry).

(10) Company headquarters name and address (reporting relationship within your entity).

(d) Processing time should be taken into consideration when registering. Offerors who are not registered in SAM should consider applying for registration immediately upon receipt of this solicitation. See https://www.sam.gov for information on registration.

(End of provision)

52.204-24 REPRESENTATION REGARDING CERTAIN TELECOMMUNICATIONS AND VIDEO

SURVEILLANCE SERVICES OR EQUIPMENT (NOV 2021)

The Offeror shall not complete the representation at paragraph (d)(1) of this provision if the Offeror has represented that it "does not provide covered telecommunications equipment or services as a part of its offered products or services to the Government in the performance of any contract, subcontract, or other contractual instrument" in paragraph (c)(1) in the provision at 52.204-26, Covered Telecommunications Equipment or Services-- Representation, or in paragraph (v)(2)(i) of the provision at 52.212-3, Offeror Representations and Certifications- Commercial Products and Commercial Services. The Offeror shall not complete the representation in paragraph (d)(2) of this provision if the Offeror has represented that it "does not use covered telecommunications equipment or services, or any equipment, system, or service that uses covered telecommunications equipment or services" in paragraph (c)(2) of the provision at 52.204-26, or in paragraph (v)(2)(ii) of the provision at 52.212-3.

(a) Definitions. As used in this provision-

Backhaul, covered telecommunications equipment or services, critical technology, interconnection arrangements, reasonable inquiry, roaming, and substantial or essential component have the meanings provided in the clause 52.204-25, Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment.

(b) Prohibition.

(1) Section 889(a)(1)(A) of the John S. McCain National Defense Authorization Act for Fiscal Year 2019 (Pub. L.

115-232) prohibits the head of an executive agency on or after August 13, 2019, from procuring or obtaining, or extending or renewing a contract to procure or obtain, any equipment, system, or service that uses covered telecommunications equipment or services as a substantial or essential component of any system, or as critical technology as part of any system. Nothing in the prohibition shall be construed to--https://www.sam.gov/

(i) Prohibit the head of an executive agency from procuring with an entity to provide a service that connects to the facilities of a third-party, such as backhaul, roaming, or interconnection arrangements; or

(ii) Cover telecommunications equipment that cannot route or redirect user data traffic or cannot permit visibility into any user data or packets that such equipment transmits or otherwise handles.

(2) Section 889(a)(1)(B) of the John S. McCain National Defense Authorization Act for Fiscal Year 2019 (Pub. L.

115-232) prohibits the head of an executive agency on or after August 13, 2020, from entering into a contract or extending or renewing a contract with an entity that uses any equipment, system, or service that uses covered telecommunications equipment or services as a substantial or essential component of any system, or as critical technology as part of any system. This prohibition applies to the use of covered telecommunications equipment or services, regardless of whether that use is in performance of work under a Federal contract. Nothing in the prohibition shall be construed to--

(i) Prohibit the head of an executive agency from procuring with an entity to provide a service that connects to the facilities of a third-party, such as backhaul, roaming, or interconnection arrangements; or

(ii) Cover telecommunications equipment that cannot route or redirect user data traffic or cannot permit visibility into any user data or packets that such equipment transmits or otherwise handles.

(c) Procedures. The Offeror shall review the list of excluded parties in the System for Award Management (SAM) (https://www.sam.gov) for entities excluded from receiving federal awards for "covered telecommunications equipment or services."

(d) Representations. The Offeror represents that--

(1) It [ ___ ] will, [ ___ ] will not provide covered telecommunications equipment or services to the Government in the performance of any contract, subcontract or other contractual instrument resulting from this solicitation. The Offeror shall provide the additional disclosure information required at paragraph (e)(1) of this section if the Offeror responds "will" in paragraph (d)(1) of this section; and

(2) After conducting a reasonable inquiry, for purposes of this representation, the Offeror represents that--

It [ ___ ] does, [ ___ ] does not use covered telecommunications equipment or services, or use any equipment, system, or service that uses covered telecommunications equipment or services. The Offeror shall provide the additional disclosure information required at paragraph (e)(2) of this section if the Offeror responds "does" in paragraph (d)(2) of this section.

(e) Disclosures.

(1) Disclosure for the representation in paragraph (d)(1) of this provision. If the Offeror has responded "will" in the representation in paragraph (d)(1) of this provision, the Offeror shall provide the following information as part of the offer:

(i) For covered equipment--

(A) The entity that produced the covered telecommunications equipment (include entity name, unique entity identifier, CAGE code, and whether the entity was the original equipment manufacturer (OEM) or a distributor, if known);

(B) A description of all covered telecommunications equipment offered (include brand; model number, such as OEM number, manufacturer part number, or wholesaler number; and item description, as applicable); and

(C) Explanation of the proposed use of covered telecommunications equipment and any factors relevant to determining if such use would be permissible under the prohibition in paragraph (b)(1) of this provision.

(ii) For covered services--

(A) If the service is related to item maintenance: A description of all covered telecommunications services offered (include on the item being maintained: Brand; model number, such as OEM number, manufacturer part number, or wholesaler number; and item description, as applicable); or

(B) If not associated with maintenance, the Product Service Code (PSC) of the service being provided; and explanation of the proposed use of covered telecommunications services and any factors relevant to determining if such use would be permissible under the prohibition in paragraph (b)(1) of this provision.

(2) Disclosure for the representation in paragraph (d)(2) of this provision. If the Offeror has responded "does" in the representation in paragraph (d)(2) of this provision, the Offeror shall provide the following information as part of the offer:

(i) For covered equipment--

(A) The entity that produced the covered telecommunications equipment (include entity name, unique entity identifier, CAGE code, and whether the entity was the OEM or a distributor, if known);

(B) A description of all covered telecommunications equipment offered (include brand; model number, such as OEM number, manufacturer part number, or wholesaler number; and item description, as applicable); and

(C) Explanation of the proposed use of covered telecommunications equipment and any factors relevant to determining if such use would be permissible under the prohibition in paragraph (b)(2) of this provision.

(ii) For covered services--

(A) If the service is related to item maintenance: A description of all covered telecommunications services offered (include on the item being maintained: Brand; model number, such as OEM number, manufacturer part number, or wholesaler number; and item description, as applicable); or

(B) If not associated with maintenance, the PSC of the service being provided; and explanation of the proposed use of covered telecommunications services and any factors relevant to determining if such use would be permissible under the prohibition in paragraph (b)(2) of this provision.

52.204-26 COVERED TELECOMMUNICATIONS EQUIPMENT OR SERVICES--REPRESENTATION (OCT

2020)

(a) Definitions. As used in this provision, “covered telecommunications equipment or services” and "reasonable inquiry" have the meaning provided in the clause 52.204-25, Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment.

(b) Procedures. The Offeror shall review the list of excluded parties in the System for Award Management (SAM) (https://www.sam.gov) for entities excluded from receiving federal awards for “covered telecommunications equipment or services”.

(c) Representations.

(1) The Offeror represents that it [ ___ ] does, [ ___ ] does not provide covered telecommunications equipment or services as a part of its offered products or services to the Government in the performance of any contract, subcontract, or other contractual instrument.

(2) After conducting a reasonable inquiry for purposes of this representation, the offeror represents that it [ ___ ] does, [ ___ ] does not use covered telecommunications equipment or services, or any equipment, system, or service that uses covered telecommunications equipment or services.

52.212-1 INSTRUCTIONS TO OFFERORS--COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

(SEP 2023)

(a) North American Industry Classification System (NAICS) code and small business size standard. The NAICS code(s) and small business size standard(s) for this acquisition appear elsewhere in the solicitation. However, the small business size standard for a concern that submits an offer, other than on a construction or service acquisition, but proposes to furnish an end item that it did not itself manufacture, process, or produce is 500 employees, or 150 employees for information technology value-added resellers under NAICS code 541519, if the acquisition--

(1) Is set aside for small business and has a value above the simplified acquisition threshold;

(2) Uses the HUBZone price evaluation preference regardless of dollar value, unless the offeror waives the price evaluation preference; or

(3) Is an 8(a), HUBZone, service-disabled veteran-owned, economically disadvantaged women-owned, or women-owned small business set-aside or sole-source award regardless of dollar value.

(b) Submission of offers. Submit signed and dated offers to the office specified in this solicitation at or before the exact time specified in this solicitation. Offers may be submitted on the SF 1449, letterhead stationery, or as otherwise specified in the solicitation. As a minimum, offers must show--

(1) The solicitation number;

(2) The time specified in the solicitation for receipt of offers;

(3) The name, address, and telephone number of the offeror;

(4) A technical description of the items being offered in sufficient detail to evaluate compliance with the requirements in the solicitation. This may include product literature, or other documents, if necessary;

(5) Terms of any express warranty;

(6) Price and any discount terms;

(7) "Remit to" address, if different than mailing address;

(8) A completed copy of the representations and certifications at Federal Acquisition Regulation (FAR) 52.212-3 (see FAR 52.212-3(b) for those representations and certifications that the offeror shall complete electronically);

(9) Acknowledgment of Solicitation Amendments;

(10) Past performance information, when included as an evaluation factor, to include recent and relevant contracts for the same or similar items and other references (including contract numbers, points of contact with telephone numbers and other relevant information); and

(11) If the offer is not submitted on the SF 1449, include a statement specifying the extent of agreement with all terms, conditions, and provisions included in the solicitation. Offers that fail to furnish required representations or information, or reject the terms and conditions of the solicitation may be excluded from consideration.

(c) Period for acceptance of offers. The offeror agrees to hold the prices in its offer firm for 30 calendar days from the date specified for receipt of offers, unless another time period is specified in an addendum to the solicitation.

(d) Product samples. When required by the solicitation, product samples shall be submitted at or prior to the time specified for receipt of offers. Unless otherwise specified in this solicitation, these samples shall be submitted at no expense to the Government, and returned at the sender's request and expense, unless they are destroyed during preaward testing.

(e) Multiple offers. Offerors are encouraged to submit multiple offers presenting alternative terms and conditions, including alternative line items (provided that the alternative line items are consistent with FAR subpart 4.10), or alternative commercial products or commercial services for satisfying the requirements of this solicitation. Each offer submitted will be evaluated separately.

(f) Late submissions, modifications, revisions, and withdrawals of offers:

(1) Offerors are responsible for submitting offers, and any modifications, revisions, or withdrawals, so as to reach the Government office designated in the solicitation by the time specified in the solicitation. If no time is specified in the solicitation, the time for receipt is 4:30 p.m., local time, for the designated Government office on the date that offers or revisions are due.

(2)(i) Any offer, modification, revision, or withdrawal of an offer received at the Government office designated in the solicitation after the exact time specified for receipt of offers is “late” and will not be considered unless it is received before award is made, the Contracting Officer determines that accepting the late offer would not unduly delay the acquisition; and--

(A) If it was transmitted through an electronic commerce method authorized by the solicitation, it was received at the initial point of entry to the Government infrastructure not later than 5:00 p.m. one working day prior to the date specified for receipt of offers; or

(B) There is acceptable evidence to establish that it was received at the Government installation designated for receipt of offers and was under the Government's control prior to the time set for receipt of offers; or

(C) If this solicitation is a request for proposals, it was the only proposal received.

(ii) However, a late modification of an otherwise successful offer, that makes its terms more favorable to the Government, will be considered at any time it is received and may be accepted.

(3) Acceptable evidence to establish the time of receipt at the Government installation includes the time/date stamp of that installation on the offer wrapper, other documentary evidence of receipt maintained by the installation, or oral testimony or statements of Government personnel.

(4) If an emergency or unanticipated event interrupts normal Government processes so that offers cannot be received at the Government office designated for receipt of offers by the exact time specified in the solicitation, and urgent Government requirements preclude amendment of the solicitation or other notice of an extension of the closing date, the time specified for receipt of offers will be deemed to be extended to the same time of day specified in the solicitation on the first work day on which normal Government processes resume.

(5) Offers may be withdrawn by written notice received at any time before the exact time set for receipt of offers.

Oral offers in response to oral solicitations may be withdrawn orally. If the solicitation authorizes facsimile offers, offers may be withdrawn via facsimile received at any time before the exact time set for receipt of offers, subject to the conditions specified in the solicitation concerning facsimile offers. An offer may be withdrawn in person by an offeror or its authorized representative if, before the exact time set for receipt of offers, the identity of the person requesting withdrawal is established and the person signs a receipt for the offer.

(g) Contract award (not applicable to Invitation for Bids). The Government intends to evaluate offers and award a contract without discussions with offerors. Therefore, the offeror's initial offer should contain the offeror's best terms from a price and technical standpoint. However, the Government reserves the right to conduct discussions if later determined by the Contracting Officer to be necessary. The Government may reject any or all offers if such action is in the public interest; accept other than the lowest offer; and waive informalities and minor irregularities in offers received.

(h) Multiple awards. The Government may accept any item or group of items of an offer, unless the offeror qualifies the offer by specific limitations. Unless otherwise provided in the Schedule, offers may not be submitted for quantities less than those specified. The Government reserves the right to make an award on any item for a quantity less than the quantity offered, at the unit prices offered, unless the offeror specifies otherwise in the offer.

(i) Availability of requirements documents cited in the solicitation.

(1)(i) The GSA Index of Federal Specifications, Standards and Commercial Item Descriptions, FPMR Part 101-29, and copies of Federal specifications, standards, and product descriptions can be downloaded from the ASSIST website at https://assist.dla.mil.

(ii) If the General Services Administration, Department of Agriculture, or Department of Veterans Affairs issued this solicitation, a copy of specifications, standards, and commercial item descriptions cited in this solicitation may be obtained from the address in paragraph (i)(1)(i) of this provision.

(2) Most unclassified Defense specifications and standards may be downloaded from the ASSIST website at https://assist.dla.mil.

(3) Defense documents not available from the ASSIST website may be requested from the Defense Standardization Program Office by--

(i) Using the ASSIST feedback module (https://assist.dla.mil/feedback); or

(ii) Contacting the Defense Standardization Program Office by telephone at 571-767-6688 or email at assisthelp@dla.mil.

(4) Nongovernment (voluntary) standards must be obtained from the organization responsible for their preparation, publication, or maintenance.

(j) Unique entity identifier. (Applies to all offers that exceed the micro-purchase threshold, and offers at or below the micro-purchase threshold if the solicitation requires the Contractor to be registered in the System for Award Management (SAM).) The Offeror shall enter, in the block with its name and address on the cover page of its offer, the annotation "Unique Entity Identifier" followed by the unique entity identifier that identifies the Offeror's name and address. The Offeror also shall enter its Electronic Funds Transfer (EFT) indicator, if applicable. The EFT indicator is a four-character suffix to the unique entity identifier. The suffix is assigned at the discretion of the Offeror to establish additional SAM records for identifying alternative EFT accounts (see FAR subpart 32.11) for the same entity. If the Offeror does not have a unique entity identifier, it should contact the entity designated at www.sam.gov for unique entity identifier establishment directly to obtain one. The Offeror should indicate that it is an offeror for a Government contract when contacting the entity designated at www.sam.gov for establishing the unique entity identifier.

https://assist.dla.mil/ https://assist.dla.mil/ https://assist.dla.mil/feedback mailto:assisthelp@dla.mil

(k) Reserved.

(l) Debriefing. If a post-award debriefing is given to requesting offerors, the Government shall disclose the following information, if applicable:

(1) The agency's evaluation of the significant weak or deficient factors in the debriefed offeror's offer.

(2) The overall evaluated cost or price and technical rating of the successful and the debriefed offeror and past performance information on the debriefed offeror.

(3) The overall ranking of all offerors, when any ranking was developed by the agency during source selection.

(4) A summary of the rationale for award;

(5) For acquisitions of commercial products, the make and model of the product to be delivered by the successful offeror.

(6) Reasonable responses to relevant questions posed by the debriefed offeror as to whether source-selection procedures set forth in the solicitation, applicable regulations, and other applicable authorities were followed by the agency.

ADDENDUM TO FAR 52.212-1 INSTRUCTION TO OFFERORS—COMMECIAL PRODCUTS

AND COMMERCIAL SERVICES

(b) Submission of offers. This solicitation is being issued as a Total Small Business Set-Aside competitive requirement. The soliciting, receipt for proposals and information and evaluation will be performed in accordance with FAR Part 15 procedures. The Government has the right to seek information through clarifications or communications with the offerors. The Government also reserves the right to hold discussions or negotiations, if the Contracting Officer finds it necessary to do so. The offeror shall submit its proposal in accordance with the instructions provided in this addendum. The proposal must adequately demonstrate the offeror’s ability to successfully performed the services being requested and must not rephrase or restate the Government’s requirements. By submitting an offer, the offeror indicates its intent to comply with all requirements of this solicitation and the Performance Work Statement (PWS). Failure to comply will result in ineligibility for award.

Only one contract will be awarded because of this solicitation. Submit completed and signed SF1449 via email to Contract Specialist, Crystal Randolph at crystal.d.randolph.civ@health.mil and Contracting Officer, Vicki Whiteman at vicki.l.whiteman.civ@health.mil at or before the exact time specified in Block 8 of the solicitation. Questions relating to this solicitation shall be submitted via email within 10 calendar days of the date in Block 6. Late or follow-up questions will not be accepted or acknowledged after the deadline. Reference the solicitation HT001125R0047 in the subject line of all correspondence. Responses to questions will be provided via an amendment to the solicitation.

PROPOSAL CONTENT: All documents included in this section shall be submitted as separate attachments and labeled accordingly. (i.e., Attachment 1-Cover Page, Attachment 2- Mandatory Solicitation Fill-ins, Attachment 3- Volume I Technical, etc.). Failure to include all documents in the proposal content will be considered non-compliant.

1) Cover Letter (2 pages)- Submit a cover page providing the following information: Solicitation No., Company name and address, CAGE code, POC, telephone no., email address for authorized individuals (contract signing and technical) and disclosures for Organizational Conflict of Interest (OCI) review and mitigation plan, if applicable. Refer to the DHA OCI Clause in the solicitation. If OCI is not applicable, a statement of affirmation shall be included in the cover letter.

mailto:crystal.d.randolph.civ@health.mil mailto:vicki.l.whiteman.civ@health.mil

2) Mandatory solicitation fill-in information (no page limit)- Review the SF 1449, complete and sign Section 8 and 14 for the first page. Offerors must complete or provide a copy of the following clauses requiring offeror fill-ins: FAR 52.204-24, FAR 52.204-26, FAR 52.209-7, FAR 52.212-3, FAR 52.219-1 and FAR 52.229-11.

Include a statement in your cover letter confirming entity’s FAR 52.212-3, Offeror Representation and Certifications-Commercial Products and Commercial Services is completed and up to date in www.SAM.gov. If your entity’s FAR 52.212-3 is not completed and up to date, you must provide a completed copy with your proposal.

3) Proposal Volumes: Proposal volumes shall be submitted as separate attachments. Proposal volumes submitted as one all-inclusive file will be considered non-compliant.

a. Volume 1-Technical Capability (40 pages)- No more than 40 Adobe PDF pages, including Appendices and Attachments. Any pages that exceed the defined page limit will be removed and not evaluated. The technical proposal shall include a narrative of the offerors technical approach and a detailed description of the items being evaluated in compliance with the PWS and this solicitation. The technical proposal shall not include any past performance or pricing information. Refer to Addendum to FAR 52.212-2 for specific technical evaluation criteria.

b. Volume 2-Past Performance (3 pages)- No more than three (3) Adobe PDF pages. Past performance references shall be submitted by the offeror with its proposal. A minimum of three (3) recent and relevant contracts shall be submitted outlining past performance (contract#, dollar value, performance period, technical POC, relevant description of service provided and performance rating, if applicable). Failure to include this information will be considered non-compliant and not evaluated. Past performance may be relating to Government and/or Private Sector contracts. Performance on behalf of a joint venture or teaming arrangement may be submitted for consideration. Subcontractor past performance consent forms are required to be included in the past performance volume (Attachment 3). Past performance concerning subcontractors/teaming partners cannot be disclosed to a private party without the sub/teaming partner’s consent. Because the prime is considered private party, the Government will need that consent before exchanges with the Government and prime. If no relevant past performance history is available, the offeror must affirmatively submit a statement in its cover letter. Refer to Addendum to FAR 52.212-2 for specific past performance evaluation criteria.

c. Volume 3-Price (no page limit)- Price proposals must be submitted by fill-in of the Contract Line Items

(CLINS) 0001-5005 in Tab 1 of the Attachment 2-Pricing Sheet. Price proposals shall include pricing for the term of the contract (12-month base, plus four, 12-month option periods). For evaluation purposes, pricing shall also include the six-month extension period at the same rate of the proposed fourth option period under FAR 52.217-8.

The Government has inserted a fixed-price plug-in ceiling for materials costs and will be calculated into the total price for the monthly service CLINS (0001, 1001, 2001, 3001, 4001, 5001). Monthly service CLINS will include all costs (labor and material) associated with providing the service. In addition, the Government has inserted a fixed-price plug-in ceiling for travel costs and will be calculated in the total price for Outreach and Communications CLINS (0002, 1002, 2002, 3002, 4002, 5002). Refer to Attachment 2-Pricing Sheet, Tab 3 for plug-in ceilings.

Deviations from these plug-in amounts is not allowed.

Level of Effort (LOE): The Government estimates that this acquisition will require an approximate LOE, as outlined in Part 7 of the PWS. Please note that the Government estimate is only put in place for offerors to ascertain the approximate LOE for this requirement. However, this is not to be construed as either mandatory or necessarily the best technical approach. It is primarily a reference to allow offerors to better understand the general scope of this effort. Offerors shall propose the best LOE, and labor mix required to accomplish the work being requested. Refer to Addendum to FAR 52.212-2 for specific pricing evaluation criteria.

4) Acknowledgment of Solicitation Amendments- Offeror must acknowledge all amendments issued under solicitation HT001125R0047 with a statement in its cover letter.

5) Joint Venture and Teaming Arrangements- If considering a joint-venture or teaming arrangement, the primary offeror must demonstrate that the affiliate will perform more than 50% of the resulting contract.

Sufficient information shall be submitted with the proposal, such as a copy of the signed arrangement, i.e., documented affiliation, teaming agreement or joint venture.

(c) Period for acceptance of offers. The offeror agrees to hold the prices in its offer firm for 180 calendar days from the date specified for receipt of offers unless another time is specified in an addendum to the solicitation. Period of acceptance statement shall be included in the cover letter.

(g) Contract Award. The Government intends to evaluate offers and award a contract without discussions with offerors. Therefore, the offeror’s initial offer should contain the offeror’s best terms from a price and technical standpoint. However, the Government reserves the right to conduct discussions if later determined by the Contracting Officer to be necessary. The Government may reject any or all offers if such action is in the public interest; accept other than the lowest offer; and waive informalities and minor irregularities in offers received.

52.212-2 EVALUATION--COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (NOV 2021)

(a) The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. The following factors shall be used to evaluate offers:

Refer to Addendum to FAR 52.212-2 (Contracting Officer shall insert the significant evaluation factors, such as (i) technical capability of the item offered to meet the Government requirement; (ii) price; (iii) past performance (see FAR 15.304); and include them in the relative order of importance of the evaluation factors, such as in descending order of importance.)

Technical and past performance, when combined, are Refer to Addendum to FAR 52.212-2.

(b) Options. The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s).

(c) A written notice of award or acceptance of an offer, mailed or otherwise furnished to the successful offeror within the time for acceptance specified in the offer, shall result in a binding contract without further action by either party.

Before the offer's specified expiration time, the Government may accept an offer (or part of an offer), whether or not there are negotiations after its receipt, unless a written notice of withdrawal is received before award.

ADDENDUM TO FAR 52.212-2- EVALUATION-COMMECIAL PRODUCTS AND

COMERCIAL SERVICES

a) The government will award a Firm-Fixed Price (FFP) contract, because of this solicitation, to the offeror who represents the best value to the Government. Award of this contract will be made on a competitive best value basis, using a Performance-Price Tradeoff methodology. Three factors (Factor 1-Technical Capability, Factor 2-Past Performance and Factor 3-Price) will be used to evaluate offers. All factors, to include any subfactors, will affect award decision. Factor 2 (Past Performance) is more important than Factor 3 (Price); however, Factor 3 is relevant.

The Government will evaluate Factor 1 (Technical Capability) and assign an overall adjectival rating of “Acceptable” or “Unacceptable”. Proposals with an “Unacceptable” rating in Factor 1 will be eliminated from consideration for award. The Government will also evaluate Factor 2 (Past Performance) and assign a past performance confidence rating of “Substantial Confidence”, “Satisfactory Confidence”, “Neutral Confidence”, “Limited Confidence” or “No Confidence”. Lastly, the Government will evaluate Factor 3 (Price) for the 12-month base period, plus four 12-month option periods, to include the six-month extension period. A FFP contract will be awarded based on a best value determination utilizing a Past Performance (Factor 2)/Price (Factor 3) tradeoff methodology for all technically acceptable (Factor 1) offerors. For purposes of the Past Performance/Price tradeoff, Past Performance is more important than Price.

The following factors shall be used to evaluate offers:

FACTOR 1: Technical Capability Sub-factor 1: Staffing/Key Personnel Sub-factor 2: Operations Sub-factor 3: IT/Security Sub-factor 4: Transition-In and Out Plan Sub-factor 5: Deliverables FACTOR 2: Past Performance FACTOR 3: Price

FACTOR 1: Technical Capability- The Government will review the offeror’s technical approach, as well as the proposed staffing plan/matrix, to assess the adequacy to perform the tasks outlined in Part 5 of the PWS. The Government will assign an adjectival rating to reflect the degree to which the offeror’s proposed approach demonstrates the offeror’s ability to perform the tasks outlined in the PWS through an assessment of the significant strengths, weaknesses, significant weaknesses, deficiencies, and risks of the proposal to determine the technical rating. Technical Capability must receive an overall adjectival rating of Acceptable (Table A-1) to be considered for award; a rating of Unacceptable renders the entire proposal ineligible for award. All sub-factors are equal in importance to each other.

Table A-1 Technical Ratings

Adjectival Ratings Descriptions

Acceptable Proposal meets requirements and indicates an adequate approach and understanding of the requirements, and risk of unsuccessful performance is no worse than moderate.

Unacceptable Proposal does not meet requirements of the solicitation and, thus, contains one or more deficiencies and is unawardable, and/or risk of performance is unacceptably high.

The following definitions are provided in accordance with FAR 15.001 and the DoD Source Selection Procedures:

• Significant strength: an aspect of an Offeror’s proposal with appreciable merit or will exceed specified performance or capability requirements to the considerable advantage of the Government during contract performance.

• Strength: an aspect of an offeror's proposal with merit or will exceed specified performance or capability requirements to the advantage of the Government during contract performance.

• Significant Weakness: a flaw in the proposal that appreciably increases the risk of unsuccessful contract performance.

• Weakness: a flaw in the proposal that increases the risk of unsuccessful contract performance.

• Deficiency: a material failure of a proposal to meet a Government requirement or a combination of significant weaknesses in a proposal that increases the risk of unsuccessful contract performance to an unacceptable level.

The technical subfactors that establish the requirements of overall acceptability under Factor 1 are hereby set forth in this solicitation as follows:

a. Sub-factor 1- Staffing/Key Personnel: The proposal must illustrate an adequate staffing approach to effectively meet and execute the scope of work required in support of the inTransition program.

Deviations from the Government’s estimated LOE are permitted with the expectations of meeting the tasks in Part 5 of the PWS. While deviations are permitted, if the Government determines the deviation substantially increases the risk of unsuccessful performance, the deviation will be marked as a deficiency, and the proposal will be ineligible for award. The proposal should include a staffing plan/matrix identifying key personnel and all other personnel that will delineate responsibility for the task objectives outlined in Part 5 of the PWS. The proposal shall include a recruiting and retention plan that demonstrates maintaining staffing in support of the tasks in PWS. The proposal shall identify the following key personnel assigned to work under the resulting contract:

• Program Manager (PM)

• Data Analytics SME

• IT SME

•…