W91QVN-19-R-0120-P0002.pdf

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 30 - BLOCK 14 CONTINUATION PAGE

The following have been added by full text:

Q&A

No. Question Response Chan ge in

RFP

1 In Line Item, it was mentioned that "Services for Buildings, 510,511, 512, 513, 514, 523, 5101, 5102, 5103, 5171, 8172, 8173 and underground parking facilities, AFH 050, 060 070 duplexes." (The building number need be changed. 510,511,512,514,523,5101,5102,5103,5171,5172,5173 and underground parking facilities, AFH050, 060, 070 duplexes.)

however in section 1.8. (Period of Performance), it was mentioned again confusingly.

• Additional 3 each 12 story high rise buildings, 216 units, estimated 3 bedroom (1,695 sf/158 sm), 4 bedroom(1,845 sf/172 sm), 5 bedroom (2,067 sf/266 sm) units, parking garage, playgrounds, courts, common areas and grounds, building numbers unknown, BOD Mar 2021

Second Option year: 29 August 2021 – 28 August 2022

• Additional 3 each 12 story high rise buildings, 216 units, estimated 3 bedroom (1,695 sf/158 sm), 4 bedroom (1,845 sf/172 sm), 5 bedroom (2,067 sf/266 sm) units, parking garage, playgrounds, courts, common areas and grounds, building numbers unknown, BOD Mar 2022" we want to know exactly that it is another 3 buildings except "buildings, 510,511, 512, 513, 514, 523, 5101, 5102,5103, 5171, 5172, 5173 and underground parking facilities, AFH 050, 060 070 duplexes."

In accordance with PWS para 1.8.2 1st Option Year – There will be gaining the three high-rise buildings (AFH 100) during 1st option year.

The specific building number is unknown.

2nd Option Year – There will be gaining the three high-rise buildings (AFH 090) during 2nd option year.

The specific building number is unknown.

No

2 In 0009 Major Repair (Requirement Portion) "Do not propose a price for this CLIN. (Requirement Portion)" it's mean that we should just remain zero price.

Yes. CLIN X009 is an information CLIN;

which shall not be priced at bid time.

Each Task Order will be placed in accordance with para

7.7.8 requirements.

No

3 0004 Preventative Maintenance FFP Preventative Maintenance (PM) including Minor Repair Services for Buildings, 510,511, 512, 513, 514, 523, 5101, 5102, 5103, 5171, 5172, 5173 and underground parking facilities, AFH 050, 060 070 duplexes. All services shall be performed in accordance with para 7.5 of the PWS. (Firm Fixed Price)

Correct. See response to the question 1.

No

4 1004 OPTION Preventative Maintenance FFP Preventative Maintenance (PM) including Minor Repair Services for Buildings, 510,511, 512, 513, 514, 523, 5101, 5102, 5103, 5171, 5172, 5173and underground parking facilities, AFH 050, 060 070 duplexes. All services shall be performed in accordance with para 7.5 of the PWS. (Firm Fixed Price)

Correct. See response to the question 1.

5 2004 OPTION Preventative Maintenance FFP Preventative Maintenance (PM) including Minor Repair Services for Buildings, 510,511, 512, 513, 514, 523, 5101, 5102, 5103, 5171, 5172, 5173 and underground parking facilities, AFH 050, 060 070 duplexes. All services shall be performed in accordance with para 7.5 of the PWS. (Firm Fixed Price)

Correct. See response to the question 1.

6 3004 OPTION Change of Occupancy Maintenance FFP Preventative Maintenance (PM) including Minor Repair Services for Buildings, 510,511, 512, 513, 514, 523, 5101, 5102, 5103, 5171, 5172, 5173 and underground parking facilities, AFH 050, 060 070 duplexes. All services shall be performed in accordance with para 7.5 of the PWS. (Firm Fixed Price)

Correct based on current known information. See the para 1.8.2.

7 4004 OPTION Change of Occupancy Maintenance FFP Preventative Maintenance (PM) including Minor Repair Services for Buildings, 510,511, 512, 513, 514, 523, 5101, 5102, 5103, 5171, 5172, 5173 and underground parking facilities, AFH 050, 060 070 duplexes. All services shall be performed in accordance with para 7.5 of the PWS. (Firm Fixed Price)

Correct based on current known information. See the para 1.8.2

8 In solicitation at 2.1.27. Minor repairs (firm Fixed Portion). Any repair works includes repair and maintenance services that require labor, materials and equipment costing at $2000.00 or less.

According to A2__Exhibit_10___Historical_Vacate_Quarters_data A2__Exhibit_11___Estimated_Service_Frequency

Total vacant units are 165 units from 01 Oct 17 – 30 Sep 18.

Total vacant units are 105 units from 01 Oct 18 – 10 Jun 19.

Service order ( last year) Emergency – 54 Urgent – 121 Routine – 1443

No

9 It is mentioned that there will be 1500 to 2500 service orders for the base and each option year broken down.

Even if it does a simple calculation, 1500EA * $2000 = $3,000,000

2500EA * $2000 = $5,000,000

$3,000,000 ~ $5,000,000 * 5 year = $15,000,000 ~ $ 25,000,000 will come out.

All service call is not meet the $2,000.

Approximately 15-20 % of service order will be met the $ 2,000 limit.

10 It is clearly not a small amount.

so we can't predict the amount exactly and it's dangerous to estimate.

we hereby suggest it should be a fixed amount like hereunder items;

7.7.8. Not To Exceed (NTE) Ceiling Items.

7.7.8.1. Elevator Repair.

7.7.8.2. Direct Digital Control (DDC) Repair

7.7.8.3. CCTV Repair/Replacement.

or how about to clearly set the maximum annual amount fairly for all participants.

and second thing is that both of toeic score should be satisfied?

Requirements CLIN 0009 works shall be performed upon receipt of task orders as needed basis in accordance with PWS para 7.7.8.

11 Service Call Receptionist (전화상담원): The service call receptionist shall have at least two (2) years of experience in customer service or receptionist within the last seven (7) years. The service call receptionist shall have

Added following requirement in the PWS para 1.3.1.12;

• Listening Score:

Minimum 250 out of 495 • Speaking Score:

Yes passed the Test of English for International Communication (TOEIC) (토익) as follows:

• Listening Score: Minimum 250 out of 495 • Speaking Score: Level 6 Scale Score (130-150)?

Level 6 Scale Score (130-150)

12 What are the total units of this contract? (Number of buildings, GFOQ’s, how many 2, 3, 4, 5 bedroom type, completion date of building)

Total dwelling spaces are 678.

2 bed – 8 EA; 3 bed – 380; 4 bed-136; Super 4 bed – 8 ; 5 bed -36;

O6 duplex ( 4bed )-88;

GFOQ duplex(4 bed)

– 20; GFOQ single ( 4 bed) -2

No

13 The attached file on both Exhibit_10___Historical_Vacate_Quarters_data and Exhibit_11___Estimated_Service_Frequency are same. Would you please post the correct exhibit file?

Exhibit 10 and Exhibit 11 are updated.

14 Would you please provide the historical data of major repair and what is the major repair requirement of current contract?

COM, COC, COP,

interior painting, elevator repairs, pump repairs, wooden floor replacement, tile repairs, door repairs/replacement, pump repair/replacement, etc

No

15 Regarding elevator Routine Preventive Maintenance and Minor Repair, not only “The CM shall have a valid license in Elevator Industrial Engineer(s) (승강기 산업기사) issued by the Republic of Korea Government authorities” but also, “The Contractor shall possess all required licenses for elevators safety inspection, preventive maintenance and repair works registration (승강기유지보수업등록증) issued by the Republic of Korea (ROK) Government Authority”. Performing elevator maintenance and repair work, the contractor shall possess elevators safety inspection, preventive maintenance and repair works registration in Korea. Why don't you add "elevators safety inspection, preventive maintenance and repair works registration" as the part of Prime Contractor’s Business Registrations and Permission.

All inspections shall be performed IAW

7.5.3 of the PWS.

Yes

16 On page 156 of the solicitation, "Residential total preventative maintenance, repair, cleaning and renovations similar in scope and size to the contract requirement during the past seven (7) years as of the closing date of the solicitation. Relevant past performance is that which constitutes the same or similar services based on size, scope, complexity and contract type as follows".

See Factor B. Past Performance submittal instruction.

No

17 If the prime contractor qualifies all the above past performance standards, isn't the prime contractor should have Public Sanitation Control Business Permission?

It is not addressed in the Factor B. Past Performance.

18 Quote, '1.3.2. Management Approach. The contractor shall provide Organization Chart, Staffing Plan, Quality Control Plan (QCP), and Phase- In Plan as a part of technical proposals and proposal submission as follows:

Removed “as a part of technical proposals and proposal

1.3.3. Organization Chart. The contractor shall provide an Organization Chart which clearly demonstrates existence of command and control and which identifies at a minimum the following, but not limited to:

• Clear and logical lines of communications, command and control

• Logical Organization Hierarchy

• Operation in all locations and facilities that fall under USAG-Humphreys control.' Unquote, Clarify submission period of Organization Chart & Staffing Plan

- Both are not specified in Factor A. Subfactor of Technical Proposal. Shall they be submitted after awarded?

submissions…” The Contractor shall submit Organization Chart, Staffing Plan, and QCP at Post-award conference meeting.

19 Contradiction in submission period of Quality Control Plan (QCP)

- Paragraph 1.6.1 of PWS, quote, 'The QCP shall be submitted in a contractor's proposal as an evaluation factor and shall be updated thereafter to maintain an effective and efficient quality control program. The Contractor will submit a Quality Control Report (QCR) for the final review and acceptance of the QCR and any subsequent changes within 30 days after the contract is awarded.' unquote

- Quote, 'Exhibit 2 DATA REQUIERMENTS (DELIVERABLES) Provide and deliver the following as hard copies: 10 calendar days after award, unquote However, the abovementioned Organization Chart, Staffing Plan and Quality Control Plan (QCP) are not designated in Factor A. Technical of the solicitation at this moment.

Para 1.6.1 is revised to remove QCP submission as a part of proposal. QCP shall be submitted at the time of Post-award conference.

20 Additional 3 High-rise Buildings (216 rooms) will be added to the 1st Option and the 2nd Option Period respectively. (Para 1.8.2) Do we have to reflect these cost increase in the price proposal IAW these additional buildings' schedule guide to the Firm Fixed Price CLIN 1001~1004 & 2001~2004 ?

Or, the Government will modify the related CLIN's U/P at the time of the occurrence when the buildings are added actually. In this case, I wonder how to proceed invoice considering that the time schedule can be delayed and the actual months to be applied e.g. 1 month, 6 months or full 12 months to the 1st & the 2nd Option Period are not clear, at the current contextual interpretation of the solicitation.

Please, clarify whether to include additional cost stated in the 1st & the 2nd Option Period into Price Proposal or not.

The contractor shall provide sufficient resources and prices including services of new facilities to ensure this PWS requirements.

No

21 Minor Repair/Replacement Service Works (Para 7.5 & 7.8.1) Solicitation specified the repair and replacement service works below US $2,000 will be performed as a Minor Projects at the company's cost. In case, the parts damaged by the residents' negligence, is its cost applicable to a Minor Projects in the same manner?

Will the actual cost (excl. profit) be reimbursed to the contractor as an unexpected expenses or a Minor Repair Works? Either way, please clarify

The contractor shall provide sufficient resources and prices to ensure the Preventive Maintenance (PM) including minor repair services accordingly to the PWS. The decision on how how the bidders can estimate the quantity of the Minor Repair and Replacement Service Works?

propose will be up to the contractor company.

22 CLIN No. 0004/1004/2004/3004/4004 Preventative Maintenance Building numbers [.......... 5103, 5171, 8172, 8173 and.....] seem to be typo. Please check and correct as [........5103, 5171, 5172, 5173 and .....]

CLINs 0004/1004/2004/3004/ 4004 Preventative Maintenance is corrected.

Yes

23 According to the Solicitation, 3 Buildings will be added in 1st Option Year and another 3 Buildings in 2nd Option Year.

Then, do we need to receive Delivery order to do COC for those buildings due to long vacancy?

Task Order of COC is under Requirements with estimation as needed basis.

No

24 According to para 7.2.4, we have to clean high story buildings' windows 2 times a year.

There are 2 ways to do it, One is cleaning those windows using rope form the roof and the other is using crane. Is it okay for us to both ways to clean the windows?

It is up to garrison safety office. The contractor request an approval from the safety office through

COR.

No

25 Is it contractor's responsibility for the Preventive Maintenance under $ 2,000.00?

IAW 2.1.27 of the PWS Minor repairs of the “Firm Fixed Portion”. Any repair works includes repair and maintenance services that require labor, materials and equipment costing at $2000.00 or less.

26 When performing COC, COP & COM, are the government and appliances will be removed by FMB?

No No

27 Is it also contractor's responsibility for the CLINs under $ 2,000.00 in

0008AA~AP?

IAW 2.1.27 of the PWS Minor repairs of the “Firm Fixed Portion”. Any repair works includes repair and maintenance services that require labor, materials and equipment costing at $2000.00 or less.

SUBCLINs X008AA- X008AP are “Requirement CLINs”. See section

2.1.28 of the PWS.

28 Is it also contractor's responsibility for the CLINs under $ 2,000.00 in

0009 AA, AB & AC?

CLIN 0009 is Requirements with estimation. See Para

7.8. of the PWS

29 There is no mention about the buildings to be added for Preventive Maintenance in CLIN 1004 thru 4004 in SF 1449.

Will there be a modification for those buildings to be added? ex) Preventative Maintenance (PM) including Minor Repair Services for Buildings, 510,511, 512, 513, 514, 523, 5101, 5102, 5103, 5171, 5172, 5173 and underground parking facilities, AFH 050, 060 070 duplexes.

All services shall be performed in accordance with para 7.5 of the PWS.

(Firm Fixed Price) FOB: Destination PSC CD:Z2FA

Additional future building number is currently unknown.

No

30 Is both the Dryer Air Duct Cleaning in CLIN 0008 AA & AC/Heating Duct Cleaning in CLIN 0009 AA included in COC? Or will be separated?

CLIN 0008AA is Dryer Air Duct Cleaning.

CLIN0009AA is Elevator Repair

No

31 Would you clarify the quantity of SM per Unit in CLIN 0008 AA?

And how frequently do we have to clean each unit in CLIN 0008 AA?

Ex) Once a year…

Task Order will be placed as needed basis in accordance with PWS para 7.7.5

32 Would you clarify the quantity of SM per Unit in CLIN 0009 AA?

And how frequently do we have to clean each unit in CLIN 0009 AA?

Ex) Once a year…

CLIN 0009AA is Requirements CLIN in accordance with para 7.7.8.

No

33 All units in CLIN 0008 AF, AG and AP are Wooden floors. Please provide us the buildings and no. of units that has wooden floors.

CLIN 0008 AF: APT

5101,5102,5103,5171, 5172,5173

CLIN 0008 AG: O6

Housing, GFOQ

CLIN 0008 AP :

Building 510,511,512

34 The qualification for key person in Subfactor 3 in Factor A and para 1.3 is different.

Is there no requirements that has to be submitted for Quality Control Inspector, Painter, Masonry Worker and Miscellaneous Labor?

QCI is not addressed in the Technical Subfactor 3. Key Personnel Qualification.

35 If you have any historical data on the type and frequency of Emergency, Urgent Essential, Urgent, Routine calls in your service call center, we request that information. Requests for this information are made to provide better proposal through forecasting based on historical data.

See Technical Exhibit

Yes

36 We will request information on the number of orders for at least one year of AFH type for Change of Occupancy Cleaning (COC) / Change of Occupancy Maintenance (COM) / Change of Occupancy Painting (COP) Order.

See Technical Exhibit

Yes

37 Item 0004 "Preventative Maintenance" requires Firm Fixed Price offer including "Minor Repair Services". In relation to this, is it not possible to charge the repair cost of equal or less than $ 2,000.00 including labor, No, all work shall be performed IAW PWS

2.1.27. Minor repairs

material and equipment costs separately for each repairs other than the monthly Firm Fixed Price proposed by the proposer?

PWS 2.1.27. Minor repairs (firm Fixed Portion). Any repair work is required, including repair and maintenance services at $ 2000.00 or less.

(Firm Fixed Portion).

Any repair work is required, including repair and maintenance services at $ 2000.00 or less.

38 For repair costs of equal or less than $ 2,000.00, if there is no additional charge for each repairs other than the monthly Firm Fixed Price proposed by the proposer, please let us know any historical data on the type and frequency of repair orders.

Approximately 15-20 % of total annual service orders were less $500.00 based on historical contract information.

No

39 If there is an area chart for each residential area, common area (entrance, staircase, elevator, etc.) of the managed building, and area outside the building.

These above information are used to provide better suggestions based on historical data. Without this information, the proposed price could be too large or too small, depending on the estimates of the workload of each proposer.

See all Technical Exhibits provided.

No

40 File names “A2__Exhibit_10___Historical_Vacate_Quarters_data” and”A2__Exhibit_11___Estimated_Service_Frequency” are both titled “Exhibit 12, ESTIMATED SERVICE FREQUENCY” and while the rest of the document is exactly the same, the service orders estimates are different.

In“A2__Exhibit_10___Historical_Vacate_Quarters_data” the estimate is “2,000 to 2,500 service orders” each year, while in ”A2__Exhibit_11___Estimated_Service_Frequency” it is “1500 to 2500 service orders” each year.” Please clarify which one is the correct estimate.

See Technical Exhibit 10 & 11

Yes

41 In CLIN numbers 0004, 1004, 2004, 3004, and 4004, the building numbers “8172” and “8173” are included in the scope. Is this a typo and are they meant to be buildings 5172, and 5173?

CLIN numbering is corrected

Yes

42 There is not a site plan for buildings 510, 511, 512, 513, 514, and 523, which is needed to estimate ground maintenance work. Could you provide one?

See Technical Exhibit

No

43 3 General Instructions for Preparation of Proposal. 3.1 Offerors are required to submit proposals electronically in response to this solicitation in the following.

FACTOR A, Technical: 2 Copies (1 Original + 1 Copy with company name or symbol redacted).

FACTOR B, Past Performance: 1 Original FACTOR C, Price Proposal: 1 Original “It says proposals are to be submitted electronically, but at the same time, it is asking for original copies of each FACTOR. Does that mean we need to submit original hard copies as well?

All proposals shall be submitted by electronically via FBO. No hard copies by hand carry is required.

No

44 The service call receptionist shall have passed the Test of English for International Communication (TOEIC) (토익) as follows:

• Listening Score: Minimum 250 out of 495

• Speaking Score: Level 6 Scale Score (130-150)

See proposal submittal instruction, Addendum to FAR 52.212-1, Technical Subfactor 3.

I would like to know a receptionist has to get two of them.

If it is so, does the score has to be submitted by due date or it is O.K by the award date?

Key Personnel Qualification

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time has changed from 01-Jul-2019 01:00 PM to 12-Jul-2019 01:00 PM.

SUPPLIES OR SERVICES AND PRICES

CLIN 0004

The CLIN extended description has changed from:

Preventative Maintenance (PM) including Minor Repair Services for Buildings, 510,511, 512, 513, 514, 523, 5101, 5102, 5103, 5171, 8172, 8173 and underground parking facilities, AFH 050, 060 070 duplexes. All services shall be performed in accordance with para 7.5 of the PWS. (Firm Fixed Price)

To:

Preventative Maintenance (PM) including Minor Repair Services for Buildings, 510,511, 512, 513, 514, 523, 5101, 5102, 5103, 5171, 5172, 5173 and underground parking facilities, AFH 050, 060 070 duplexes. All services shall be

CLIN 1004

Preventative Maintenance (PM) including Minor Repair Services for Buildings, 510,511, 512, 513, 514, 523, 5101, 5102, 5103, 5171, 8172, 8173 and underground parking facilities, AFH 050, 060 070 duplexes. All services shall be

Preventative Maintenance (PM) including Minor Repair Services for Buildings, 510,511, 512, 513, 514, 523, 5101, 5102, 5103, 5171, 5172, 5173 and underground parking facilities, AFH 050, 060 070 duplexes. All services shall be

CLIN 2004

Preventative Maintenance (PM) including Minor Repair Services for Buildings, 510,511, 512, 513, 514, 523, 5101, 5102, 5103, 5171, 8172, 8173 and underground parking facilities, AFH 050, 060 070 duplexes. All services shall be

Preventative Maintenance (PM) including Minor Repair Services for Buildings 510,511, 512, 513, 514, 523, 5101, 5102, 5103, 5171, 5172, 5173 and underground parking facilities, AFH 050, 060 070 duplexes. All services shall be

CLIN 3004

The CLIN description has changed from Change of Occupancy Maintenance to Preventative Maintenance.

The CLIN extended description has changed from:

Preventative Maintenance (PM) including Minor Repair Services for Buildings, 510,511, 512, 513, 514, 523, 5101, 5102, 5103, 5171, 8172, 8173 and underground parking facilities, AFH 050, 060 070 duplexes. All services shall be

Preventative Maintenance (PM) including Minor Repair Services for Buildings 510,511, 512, 513, 514, 523, 5101, 5102, 5103, 5171, 5172, 5173 and underground parking facilities, AFH 050, 060 070 duplexes. All services shall be

CLIN 4003

Police Call Services shall be performed in accordance with para 7.3 of the PWS. (Firm Fixed Portion)

Police Call Services shall be performed in accordance with para 7.4 of the PWS. (Firm Fixed Portion)

CLIN 4004

The CLIN description has changed from Change of Occupancy Maintenance to Preventative Maintenance.

The CLIN extended description has changed from:

Preventative Maintenance (PM) including Minor Repair Services for Buildings, 510,511, 512, 513, 514, 523, 5101, 5102, 5103, 5171, 8172, 8173 and underground parking facilities, AFH 050, 060 070 duplexes. All services shall be

Preventative Maintenance (PM) including Minor Repair Services for Buildings 510,511, 512, 513, 514, 523, 5101, 5102, 5103, 5171, 5172, 5173 and underground parking facilities, AFH 050, 060 070 duplexes. All services shall be

CLIN 4005

The CLIN description has changed from Change of Occupancy Cleaning to Change of Occupancy Cleaning.

SUBCLIN 4008AF

The CLIN description has changed from Floor install or Replace to Floor Install or Replace.

The following have been modified:

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT FOR TOTAL PREVENTATIVE MAINTENANCE,

REPAIR AND CLEANING SERVICES FOR ARMY FAMILY HOUSING (AFH) AT USAG

HUMPHREYS

1.1. GENERAL: This is a non-personal service contract is to provide Total Preventive Maintenance (PM) including minor repair and cleaning Services for AFH at USAG Humphreys. The contractor shall provide all personnel, equipment, tools, materials, supervision, and services necessary to perform as defined in this Performance Work Statement (PWS), except Government-Furnished Property (GFP) and services as specified in this PWS.

1.2. SCOPE OF WORK: The contractor shall perform the contracted services to the standards identified in this contract. The main functions are:

• Custodial services including, policing and ground maintenance services in Common Areas and Facilities.

• Routine Preventive Maintenance and Minor Repair: Maintenance of Common Areas, Maintenance and Operations of Heating, Ventilation and Air Conditioning (HVAC) Equipment, Elevator and Playground Safety Inspections of all Army Family Housing (AFH) Facilities.

• Customer Service Call System

• Change of Occupancy Maintenance (COM)

• Change of Occupancy Cleaning (COC)

• Change of Occupancy Painting (COP)

• Project Works

• Major Replacement/Repair Service

1.2.1. CONTRACTOR AND KEY PERSONNEL QUALIFICATION.

1.2.2. Contractor’s Qualification: Certificate of Business Registrations and Permission: The contractor shall submit all valid and current a Certificate of Business Registrations and Permission: The offeror shall provide all three (3) below identified requirements. For the ii) & iii) requirement, subcontractor’s registration and permission is allowable. In case of subcontractor(s) use, the offeror shall submit copies of the subcontract agreement with official companies who possess the registration and permission.

Additionally, the offeror shall submit copies of the subcontractor’s specific registration and permission issued by Republic of Korea (ROK).

1) Prime Contractor’s a valid Construction Business Registration (건설업등록증) for the business item category of “Building/Facilities Maintenance” (시설물유지관리업) in accordance with the Article 9 of

ROK Law "Framework Act on Construction Industry" (건설산업기본법).

2) Electric Work Business registration (전기공사업등록증) in accordance with the “Electric Work

Business Act (전기시공업), Article 4, Para 1 of the ROK Law.

3) Public Sanitation Control Business Permission (위생관리용역업신고)

1.2.2.1. Prior Experience: The contractor shall have at least two (2) years of verifiable experience in preventive maintenance & repair, custodial and PWS related services of various facilities within the last seven (7) years from the release date of this solicitation.

1.3. Key Personnel.

1.3.1. Key Personnel Qualification. The contractor shall provide sufficient personnel as a Preventive Maintenance and Repair Team which consists of at least Contract Manager (CM), Plumber(s), Quality Control Inspector, HVAC Mechanic(s), Electrician(s), Facility Repair Craftsman(s), Elevator Mechanic(s) and Service Call Receptionist(s) to accomplish the PWS requirements. All key personals has to be at the site during operation hours.

1.3.1.2. Contract Manager (CM). The Contractor shall provide an on-site Contract Manager (CM). The CM shall be physically present during normal duty hours (During normal duty hours (08:00-17:00 hrs, Monday thru Friday) to handle any problems /complaints that may occur, shall conduct overall management, coordination, furnish liaison with the Government and shall be responsible for the performance and management of Maintenance and Repairs services required under this contract. The CM shall be able to read, write, speak and understand English and shall fully understand the requirements of this contract. The contractor shall notify the COR of any changes in CM personnel. The CM shall have full authority and responsibility to act for the contractor on all contract matters relating to daily operations under this contract.

1.3.1.3. Quality Control Inspector. The contractor should provide an on-site QC. The QCI shall physically present during normal duty hours. The QCI should the Quality Control Plan (QCP) and insure daily reporting for quality control inspection.

1.3.1.4. Plumber. The plumbers shall possess technician licenses issued by ROK Government in plumbing repair (배관 기능사 자격증).

1.3.1.5. Heating, Ventilating and Air Conditioning (HVAC) Mechanic. The HVAC Mechanics shall possess technician licenses issued by ROK Government in mechanical repair (공조냉동 기능사

자격증).The contractor shall have the ability to maintain and repair Carrier Systems. If contractor’s employees do not have this ability, the contractor is responsible for the cost to subcontract personnel who are qualified to maintain and repair Carrier and other HVAC Systems.

1.3.1.6. Electrical Craftsman. The Electrical craftsman shall possess technician licenses issued by ROK Government in electrical repair (전기 기능사 자격증).

1.3.1.7. Skilled Facility Repair Craftsman. The Skilled Facility Repair Craftsmen shall be able to perform wall board, tile, and masonry repair.

1.3.1.8. Painting of interior and exterior walls, windows and door units. Painting services shall include, but is not limited to, surface prep, move, reset, and protect furniture and equipment; mix paints.

1.3.1.9. Masonry work shall include repair of foundations, walls, floor slabs, sidewalks, steps, tile and grout and brick.

1.3.1.10. Miscellaneous Labor. Unscheduled cleaning and general housekeeping of selected areas.

Installing, maintain and replace appliances. Furniture moving and set-up.

1.3.1.11. Licensed Elevator Mechanic. The Mechanic shall have a certified Elevator Maintenance license (승강기기능사).

1.3.1.12. Service Call Receptionist. The service call receptionist shall have ability in English. The service call receptionist shall have ability to manage service call system and basic IT skills. The service call receptionist shall have passed the Test of English for International Communication (TOEIC)(토익) as follows:

• Listening Score: Minimum 250 out of 495

• Speaking Score: Level 6 Scale Score (130-150)

1.3.2. Management Approach. The contractor shall provide Organization Chart, Staffing Plan, Quality Control Plan (QCP), and Phase-In Plan as a part of technical proposals and proposal submission as follows:

1.3.3. Organization Chart. The contractor shall provide an Organization Chart which clearly demonstrates existence of command and control and which identifies at a minimum the following, but not limited to:

• Clear and logical lines of communications, command and control

• Logical Organization Hierarchy

• Operation in all locations and facilities that fall under USAG-Humphreys control.

1.3.4 Phase-In Plan. The contractor shall clearly demonstrate how the contractor will prepare for 100% full performance in accordance with the PWS and transition without interruption of on-going Heating maintenance services. The contractor shall include all general and administrative (G&A) functions and pre-hiring activities normally accomplished by contractor prior to physical phase-in performance. The contractor shall describe in detail how the contractor provides required personnel at performance locations, training and implementation on all reports, property control plan, safety plan, services, suspense dates, a time phased and schedule of installation access and procedures needed to assure readiness and 100% pull performance under the contract by the end of the one (1) month phase-in period.

1.3.5. Equipment Plan. The contractor shall submit their equipment plan to the COR prior to performance commence for the contract according to the scope of work described. The contractor shall provide evidence that all materials, vehicles and equipment are in his possession or ability to secure required equipment in time for full performance.

1.3.6. Phase In/Phase Out. To minimize any decreases in productivity and to prevent possible negative impacts on contract services, the Contractor shall have personnel on board, during the thirty (30) days phase in/phase out periods. The Contractor shall support the succeeding contractor during the contract phase-out period. This support includes the transition of all management and technical services to the successor contractor while minimizing operational impacts.

1.3.7. Phase-In. This requirement includes a 30 days phase-in period after initial contract award. The contractor shall meet all requirements IAW the contractor’s phase-in plan and shall meet periodically with the Government (COR) to assess progress. The contractor shall perform contract requirements the first day of contract full performance. The contract staffing readiness will include successful completion of PWS and requirements plus meeting contract. The Government transition actions include, but are not limited to, processing the contract and contractor personnel for processing to access installations to perform contract services. There shall be no negative impact on scheduled performance due to contractor phase-in. The contractor will participate in a joint inventory of all property provided by the Government. The joint inventory, property control plan and safety plan will be complete and accurate by final day of phase-in period. Prior to the start of performance, the contractor shall submit to the COR, in writing, a list of all employees who will perform under this contract. The list shall include the full name of each employee and his/her position. In the event the incumbent is awarded the contract, phase in cost will not be allowed.

1.3.8. Post-award Conference/Meeting & Progress meeting. The contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5.

1.3.9. Phase-Out. The contractor shall retain full responsibility for meeting contract requirements until completion of the contract. The contractor shall provide access to the sites and to all documentation generated as a result of performing services on this contract to the new contractor during the new contract phase-in period. The contractor shall conduct a joint inventory with the government of all hand-receipted equipment during the phase-out period. The contractor shall certify the inventory after completion of each site inventory. The contractor shall be responsible for replacing missing items.

1.3.10. Phase-out transition conference. The contractor shall participate in the phase-out transition conference, and periodic follow on meetings to begin phase-out planning and to address the status and issues of the transition. The date and time of the conference will be determined by the Government in coordination with the contractor.

1.3.11. Transition of data and items. During phase-out, the contractor shall turn-in all cards, keys, and badges.

1.3.12. Base Passes. Upon notice of award, the contractor shall obtain all the passes and necessary vehicle permits required for entry by authorized contractor personnel in accordance with base policy. The point of contact information for this action will be provided upon notice of award. The contractor shall complete USFK Form 82-E, Application for Post Pass for all new employees prior to reporting to the Pass and ID Section. The contractor shall retrieve all identification media, including vehicle decals from employees who depart for any reason before the contract expires. The retrieved identification media and vehicle decals shall be turned into the COR within one (1) day of such action.

1.3.13. Escort Privilege. The CM, Plumbers, Electricians, Mechanics and Facility Repair Men. This privilege is only for employees working on this contract or those providing supporting roles under emergency conditions and only during hours stated under this contract. It is the escorters’ responsibility to ensure he/she maintains full control of all individuals at all times.

1.3.14. Physical Security. The contractor and its employees entering USAG Humphreys shall provide all security requirements imposed by the local installation commander at all times and shall be subject to security checks. The contractor personnel and property shall be subject to search and seizure upon entering the USAG Humphreys in accordance with the installation's security regulations and procedures.

1.3.15. Entry into Quarters. Except in emergency, contractor personnel shall not enter occupied quarters unless requested by the occupant, and an adult member of the occupant’s family is at home, or an adult who is responsible for the quarters during the occupant’s absence is present. Adult is anyone, 18 years of age or older. The housing unit shall be continuously occupied except for short periods of time when housing occupants move out and move in. The contractor shall coordinate operations with the occupant not later than one workday before work is scheduled for accomplishment except for COCs and emergency service calls.

1.3.16. Vehicle Operators. The contractor shall ensure employees have a current and valid driver’s license/up to date vehicle insurance, before allowing the employee to operate a Contractor-owned vehicle on USAG Humphreys. Contractor personnel who operate motorcycles or mopeds on USAG

Humphreys shall wear safety equipment as specified in EM-385-1-1. The Contractor shall ensure that all employees operating vehicles and or equipment in support of this contract have current and valid certification, registration and licenses for equipment being operated. The Contractor and all Contractor employees are subject to comply with all base traffic regulations.

1.3.17. Employee Identification. Each employee, when working under this contract, shall have a badge in the vicinity of the upper right portion of the chest area. The employees' name, company name and the words “USAG Humphreys Housing Maintenance” shall be printed legibly on the badge. Two samples of the badge shall be submitted to the COR for approval within Five (5) calendar days after award.

1.3.18. Business Card. A business card shall be offered to the housing occupant where work is to be performed with employee's name. The card shall be printed in English with the contractor's name, local telephone and the words “USAG Humphreys Housing Maintenance ". Two samples of the business card shall be submitted to the COR for approval within Five (5) calendar days after award.

1.4. Environmental Controls.

1.4.1The contractor or his personnel are prohibited at all times from cooking and living on post. There shall be no smoking in or within 50 feet of any government facility.

1.4.2 The contractor shall ensure that all articles found by the Contractor and/or its employees during the performance of work are immediately turn over to the COR for disposition. This includes personal articles such as wallets, rings, watches, small electric appliances, and those items with and without monetary value.

1.4.3 The contractor is responsible for advising all his employees of Environmental and Hazardous Materials Handling and is also required to have and maintain Safety Data Sheets (SDS) on all material in use by the contractor during the duration of this contract. All SDS shall be posted in the contractor’s office and shall be readily available for contractor employees.

1.4.4. Entomology Support. The contractor shall be responsible for prevention and repairing of exterior and interior damages caused by birds, rodents, termites, and other types of pests which have been removed or where spraying for insects or pests was done (with a surface which matches adjoining surface in color, texture, and appearance) with adequate actions. The Government may provide rodent and pest control management. When the contractor encounters a pest control problem, they shall contact the COR immediately.

1.5. Safety and Health Requirements.

1.5.1. The contractor shall exercise safety precautions as necessary to prevent and eliminate safety hazard to personnel, material and equipment. The contractor shall take all safety measures as specified in EM-385-1-1K, General Safety and Health Requirements, and USASA Area III Regulation 385-23, Safety Program. Contractor shall prepare and submit their Safety Plan and present to the COR within 10 calendar days after award of contract.

1.5.2. The contractor shall report to the COR/KO immediately, after occurrence of all accidents resulting in death, traumatic injury, and occupational disease, lost time injuries over one working day, or damage to Government owned property, materials, supplies or equipment.

1.5.3. The contractor shall be responsible for damage to Government property/facilities. The contractor shall comply with ROK law regarding employees’ injuries.

1.5.4. The contractor shall comply with the requirements of the Post Fire Safety Protection and Prevention Division, DPW, USAG Humphreys and all local laws and regulation.

1.5.5. The contractors Safety Official shall conduct weekly Safety Briefings with all contractors Employees.

1.6. Quality Control.

1.6.1. The contractor shall develop and maintain an effective Quality Control Program (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The QCP shall be submitted in a contractor's proposal as an evaluation factor and shall be updated thereafter to maintain an effective and efficient quality control program. The Contractor will submit a Quality Control Report (QCR) for the final review and acceptance of the QCR and any subsequent changes within 30 days after the contract is awarded. After acceptance of the quality control plan the contractor will receive the contracting officer’s acceptance in writing of any proposed change to his QC system

1.6.2. A quality control report will be submitted within 30 days of contract award. This report will be submitted to the government on the 5 th working day of every month. The QCR will cover all the objectives of the QCP. Additions of these additional AFH facilities on USAG Humphreys will be done by bilateral negotiated modification as they are brought online.

1.6.3. The plan shall include: The name(s) and qualification(s) of the contractor's quality control representative(s) and clearly defined authority of these personnel under the contractor's organization. The names of the individuals performing these inspections and the extent of their authority shall be in the form of an organizational chart or other form included with the QC program.

1.6.4. All of the following elements shall be provided in the quality control plan:

1.6.4.1. A description of the inspection system to cover all services. The description shall include specifics as to the areas to be inspected on both scheduled and unscheduled basis, and the frequency of inspection. Additionally, control procedures for any Government provided keys or lock combinations shall be included. The contractor shall use the format below measure each line item in the PRS table. See Example Below.

Objective Performance Standard

Contractor Performance Standard

Performance Threshold

What/Data Source How/ Method of Assessment.

Calculation

What level of performance is required to meet The PWS

What level of performance is required to meet the

PWS

What are you going to inspect?

How are you going to inspect (see drop down list).

How will you determine if the

AQL

and

Performance Objective or Task?

Performance Objective or Task?

Standard are being achieved?

Common Area Custodial Services, Para. 7.2 in

PWS

Floors, Windows, Walls Clean, Trash Removed (this information is from PRS table).

Contractor submit based on PWS requirement

95% (this information is from PRS table)

Contractor submits based on PWS requirement.

100% Inspection.

Validated.

user/customer complaints (this information is from PRS table).

Contractor shall submit.

1.6.4.2. A description of the methods to be used for identifying and preventing defects in the quality of service performed.

1.6.4.3. A description of the records to be kept to document inspections and corrective or preventive actions taken.

1.6.4.4. A description of what contractor action shall be taken if quality control problems are found, and a method of identifying deficiencies in the quality of services performed before the level or performance becomes unacceptable.

1.6.4.5. The records of inspections shall be kept and made available to the Government throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract.

1.7. Quality Assurance.

1.7.1. The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP).

1.7.2. Contract Discrepancy Report (CDR). When contract performance is unsatisfactory or when performance progress is reported to be unsatisfactory, the contractor may be given a CDR. The contractor shall complete the CDR and return it to the KO within two (2) working days after receipt. See Exhibit 17.

1.7.3. The contractor may be issued a Nonconformance Inspection Report (NCIR), Exhibit 15, or any other deficiency list identifying non-conformance items. The contractor shall complete the report or list and return it to the COR within two working days after issuance.

1.7.4. The contractor shall sign for the customer complaint record, annotate the date and time of complaint receipt and action to be taken. The contractor shall provide a written statement to the COR within two working days after receipt of the record. The statement shall include a description of corrective action taken or an explanation why action was not taken. The statement shall be signed and dated by the Contract Manager.

Daily Inspection Report. The contractor shall deliver one completed copy; Daily Contract Inspection Report; Exhibit 14, and their in-house QC report by 0815 hours the work day after the report date. The report date is the date the work is performed. Contractor's in-house QC report shall reflect building number (location), date, time, and type of inspection, including contractor's checklist. This section is where you put the PoP Table

1.8. Period of Performance.

1.8.1. The proposed contract period shall be from 29 August 2019 to 28 August 2020 with four (4) one-year option periods.

Phase In-/Out 29 August 2019 - 28 September 2019 CLIN 0012 Base Period 29 September2019 -28 August 2020 CLIN 0001 –0011 1st Option Period 29 August 2020 -28 August 2021 CLIN 1001 – 1011

2nd Option Period 29 August 2021 -28 August 2022 CLIN 2001 – 2011 3rd Option Period 29 August 2022 -28 August 2023 CLIN 3001 –3011 4th Option Period 29 August 2023 -28 August 2024 CLIN 4001 –4011

1.8.2. During the period of performance of this contract additional AFH facilities on USAG Humphreys will be added to the contract. General information and estimated Begin Occupancy Dates (BOD estimated only) of these facilities are as follows:

First option year: 29 August 2020– 28 August 2021

• Additional 3 each 12 story high rise buildings, 216 units, estimated 3 bedroom (1,695 sf/158 sm), 4 bedroom (1,845 sf/172 sm), 5 bedroom (2,067 sf/266 sm) units, parking garage, playgrounds, courts, common areas and grounds, building numbers unknown, BOD Mar 2021

Second Option year: 29 August 2021 – 28 August 2022

• Additional 3 each 12 story high rise buildings, 216 units, estimated 3 bedroom (1,695 sf/158 sm), 4 bedroom (1,845 sf/172 sm), 5 bedroom (2,067 sf/266 sm) units, parking garage, playgrounds, courts, common areas and grounds, building numbers unknown, BOD Mar 2022

Third Option year: 29 August 2022 – 28 August 2023

Fourth Option year: 29 August 2023 – 28 August 2024

2.0. Definitions and Acronyms

2.1. Definitions.

2.1.1. Appliances and Installed Equipment. For this contract, only the dishwasher, built-in convection ovens (GFOQ's only), gas fire place systems to include hearth and glass doors, range hoods, both fire suppression and non-fire suppression systems, all HVAC systems shall be considered Appliances and Installed Equipment.

2.1.2. Appliances. All appliances not listed above shall be maintained by the AFH, Furniture Management Branch.

2.1.3. Appliance Servicing. Work required to keep an appliance in operational condition and utilized safely for its intended purpose at its designated capacity or efficiency.

2.1.4. Change of Occupancy Cleaning (COC). The work accomplished to clean to standards set forth for all AFH that are vacant for any reason during the contract period.

2.1.5. Change of Occupancy Maintenance (COM). The work accomplished to inspect, repair, maintain, and service for all AFH that are vacant for any reason during the contract period.

2.1.6. Change of Occupancy Painting (COP). The work accomplished to prep for painting, painting, inspect and restore all AFH that are vacant for any reason during the contract period.

2.1.7. Completion Time. The interval between the time the contractor receives the request for the service and the time all work requested is completed and the Service Order is closed out.

2.1.8. Contracting Officer (KO). Means a person with the authority to enter into, administer, and/or terminates contracts and makes determinations and findings.

2.1.9 Contracting Officer's Representative (COR). Individual(s) designated in writing by the Contracting Officer to perform specific technical or administrative functions. This individual has no authority to enter into or change existing Government contracts or authority to bind the government financially.

2.1.10. Defective Service. A Service output that does not meet the standard of performance specified in the contract for that service.

2.1.11. Deteriorated Paint. Any interior or exterior paint that is peeling, chipping, chalking, or cracking or any paint located on an interior or exterior surface or fixture that is damaged or deteriorated.

2.1.12. Drainage system. Includes open ditches, covered ditches, culverts, concrete reservoir, sump pumps and electric system for sump pumps.

2.1.13. Direct Digital Control (DDC). DDC is the automated control of a condition or process by a digital device (computer). These systems is mated with a software package that graphically allows operators to monitor, control, and alarm and diagnose building equipment remotely. DDC is often used to control the HVAC (heating, ventilating, and air conditioning) devices such as valves via microprocessors using software to perform the control logic.

2.1.14. Electrical circuits and all electrical components. Electrical circuit and components including panel, breakers, weather head and mast, and conductors up to connection to overhead electrical service drop and Circuitry, throughout the facility, including breakers and service entrance panel; not to include underground electrical service from source to service entrance panel.

2.1.15. Emergency Calls. (Priority One) These are calls that require a response in accordance with Exhibit 3 and work to…