24_-_MILFORD_WEST_ROLLING_HILLS_ATTENDANT_PWS.pdf

Section B - Supplies or Services and Prices

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 1 Season

Park Attendant – Base Period

FFP

The contractor shall furnish all park attendant and custodian services for West Rolling Hills Park Attendant at Milford Lake as defined in the Performance Work Statement (PWS) located in Section C of this contract. The service period for this contract will be from 15 April 2018 through 30 September 2018.

FOB: Destination

NET AMT

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0002 1 Season OPTION Park Attendant – Option Period 1

FFP

The contractor shall furnish all park attendant and custodian services for West Rolling Hills Park Attendant at Milford Lake as defined in the Performance Work Statement (PWS) located in Section C of this contract. The service period for this contract will be from 15 April 2019 through 30 September 2019.

FOB: Destination

NET AMT

ITEM NO

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0003 1 Season OPTION Park Attendant – Option Period 2

FFP

The contractor shall furnish all park attendant and custodian services for West Rolling Hills Park Attendant at Milford Lake as defined in the Performance Work Statement (PWS) located in Section C of this contract. The service period for this contract will be from 15 April 2020 through 30 September 2020.

FOB: Destination

NET AMT

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT

PARK ATTENDANT

WEST ROLLING HILLS PUBLIC USE AREA

MILFORD LAKE, KANSAS

1.0 General Information

1.1 Background: Milford Lake is the largest lake in Kansas, with a shoreline of 163 miles at multi-purpose pool. Authorized by Congress in 1954 and constructed by the Corps of Engineers in the early 1960’s. As a multipurpose project, the lake provides for flood control, navigation, water quality, water supply, recreation, plus fish and wildlife benefits.

Recreational development is extensive. Eleven parks and access areas, managed by or leased from the U.S. Army Corps of Engineers, are conveniently located around the reservoir. Park areas at Milford offer a wide variety of recreation facilities including boat launching ramps, campgrounds, full service marinas, picnic areas, sand and swimming beaches.

The Kansas Department of Wildlife, Parks and Tourism operates a fish hatchery and nature center in the Outlet area below the dam. Many routine maintenance items are contracted to the private sector.

Mowing, refuse collection, and facility cleanup are just a few of the activities that are performed by private contractors for the Corps.

On average, nearly one million visitors come to Milford Lake each year. 15,709 surface acres of water include some of the best Walleye, Wiper, White Bass, Catfish and Smallmouth Bass fishing in the state of Kansas. Over 23,000 acres are managed for public hunting opportunities.

The Milford Lake dam is located about 5 miles northwest of Junction City in Geary County, Kansas, and at mile 7.7 on the Republic River.

1.2 Scope of Work: The contractor shall provide labor, material, and equipment and supervision as specified to perform park attendant duties at the West Rolling Hills Park, Milford Lake Project in Geary County, Kansas, as described in this Performance Work Statement (PWS) and elsewhere in the contract.

The contractor shall perform the specific tasks listed in Section 5. Acceptable performance standards and current regulations are provided for each task.

1.3 Period of Performance: The contract shall begin April 15, 2018 or date of award and continue thru September 30, 2018 with option years of April 15, 2019 thru September 30, 2019 and April 15, 2020 thru September 30, 2020. The contractor must reside at the work site during the period of performance, and must remove all personal property from the site within 5 days after checkout. Park attendant campsites are for use by one camping unit only.

1.3.1 Flood Control: Occasional retention of floodwaters may inundate portions of the public use areas, other areas, or access roads thereto, being serviced by this contract/purchase order. In the event that inundation materially affects the performance of work, the contractor will be requested to submit a pricing proposal covering the unserviceable or affected portion of his/her work in order that an equitable adjustment to contract can be negotiated. Payment for services not performed as a result of conditions stated above would be initially withheld until execution of an equitable adjustment can be made by contract modification.

1.4 Required Insurance and Bonding Requirements: The contractor shall obtain and maintain the proper insurance during the period of performance under this contract in accordance with Federal, State and Local law. Proof of insurance and Insurance Bonding Requirements shall be provided to the

Contracting Officer’s Representative three weeks prior to commencement of duties. The contractor shall furnish a $3000.00 surety bond. The bond will be used to recover funds collected by the contractor, but not properly received by the Finance and Accounting Officer. The bond shall be in the form of a firm, original, and irrevocable commitment and may include sureties, cashier’s check, or irrevocable letter of credit. In accordance with FAR Clause 52.228-5 Insurance-work on a Government installation, the contractor shall obtain and maintain during the period of performance under the contract the following kinds and minimum amount of insurance.

Workmen’s Compensation . . . . . . Coverage complying with applicable State statute**

Employer’s Liability . . . . . . . . . . . Minimum $100,000

Commercial General Liability.. . . Minimum $300,000 per occurrence

Commercial Automobile Liability . Minimum $100,000 per person &

$300,000 per accident for bodily injury, & $50,000 per accident for property damage.

1.5 Post Award Conference & Training: The contractor shall attend the post-award conference and computer/credit card training sessions held at the Milford Project Office. The meetings will be used to discuss and develop an understanding of all contract requirements and to train on the use of reservation computers. The contractor will attend computer training sessions on the Outdoor Recreation Management Suite (ORMS). The Government will give written notification of the scheduled dates for the pre-award conference and the computer training.

1.6 Quality Control: The contractor shall develop a Quality Control Plan designed to demonstrate how the contractor will meet the needs of the project. The Quality Control Plan shall document how the contractor will identify and correct performance shortfalls. Complete records of all inspection work performed by the contractor must be maintained and made available to the Government during contract performance.

1.7 QUALITY ASSURANCE:

1.7.1 A Quality Assurance Surveillance Plan (QASP) will be used during the life of the contract to ensure that the service provider is performing the services required by the Performance Requirements Summary (PRS) in an acceptable manner. The Government develops the QASP and administers the Plan through Quality Assurance Evaluators (QAE)s.

1.7.2 The Government will monitor the contractor’s performance under this contract using quality assurance procedures developed by the Government. Typical procedures might include random sampling, checklists and customer complaints. This should not be considered an exhaustive list. A primary objective of Government QASP will be to determine the effectiveness of the contractor’s quality control system.

1.7.3 The Government reserves the right to inspect and test all services called for by the contract, to the extent practicable at all times and places during the term of the contract. The Government will perform inspections and tests in a manner that will not unduly delay the work.

1.7.4 If any of the services do not conform to contract requirements, the Government will request the contractor to perform the services again, where appropriate, in conformity with contract requirements, at no increase in contract amount. When the defects in services cannot be corrected by re-performance, the Government may (1) require the contractor to take necessary action to ensure that future performance conforms to contract requirements and (2) reduce the contract price to reflect the reduced value of the services performed.

1.7.5 If the contractor fails to promptly re-perform the services or to take the necessary action to ensure future performance in conformity with contract requirements, the Government may by contract, or otherwise: (1) perform the services and charge to the contractor any cost incurred by the Government that is directly related to the performance of such service or (2) terminate the contract in whole or in part.

1.7.6 PAYMENT WILL NOT BE MADE FOR WORK NOT PERFORMED.

1.7.7 Payment will be made, monthly, by the Disbursing Officer, U.S. Army Corps of Engineers Finance Center, Millington, TN, in accordance with the Prompt Payment Act (Public Law 100-496). Executive Branch policy dated September 14, 2011 states that to the full extent permitted by law, agencies shall make their payments to small business contractors as soon as practicable, with the goal of making payments within 15 days of such receipt. Under the terms of this contract, invoices are to be submitted monthly to the U.S. Army Corps of Engineers, Milford Lake Project Office, 5203 N. Hwy. K-57, Junction City, Kansas 66441.

1.8 Personnel:

1.8.1 The contractor shall exercise tact, diplomacy, and courtesy and present a neat appearance when dealing with the public. All contractor personnel shall be fully clothed at all times while performing these services. A government-furnished nametag must be worn while on duty. The contractor shall not display or offer for sale on Government property personal property items, crafts, or like items.

1.8.2 The contractor must hold all lost and found articles at the fee booth for a period of two weeks. Any article unclaimed after the two-week period must be turned over to project personnel.

1.8.3 The contractor must not consume any alcohol or drugs (except prescription drugs) during duty hours or when meeting the public.

1.8.4 The contractor will carry no firearms in public use areas.

1.8.5 The contractor shall be responsible for receiving his/her mail and/or packages at a destination other than the Project Office.

1.9 Other Contractors: The Government may undertake or award other contracts for additional work, and the contractor shall fully cooperate with such other contractors, Government employee and volunteers. All work shall be carefully planned and fitted not to interfere with such other work. The contractor shall not commit or permit any act that will interfere with the performance of work by other contractors, the Government employees, or by volunteers.

1.10 Safety: The contractor shall immediately report any situation that could affect the health or safety of visitors to a park ranger including maintenance needs, utility problems, accidents, or violations of laws and regulations.

1.10.1 The contractor shall report all disturbances that cannot be diplomatically resolved to a park ranger.

The contractor will be given an after-hours phone number (at the post award conference) for use by him/her and staff only.

1.10.2 The contractor must notify the CO/COR of any required prescription drugs which might affect the contractor's ability to perform the requirements of this contract.

2.0 Definitions and Acronyms: The following definitions and descriptions apply wherever the word, phrase, or acronym is used in this performance work statement.

Contracting Officer (KO): The Contracting Officer is responsible to safeguard the interests of the United States in contractual relationships. Only the Contracting Officer is authorized to bind the government and then, only to the extent of the authority delegated to them through the issuance of a warrant.

Contracting Officer’s Representative (COR): Assigned by the Contracting Officer as the QAE, the COR is responsible for quality assurance guidance and ensures that contract quality requirements, provisions, standards, and thresholds are defined, practical, enforceable, necessary, and verifiable.

Defect: A service output that does not meet the standard of performance specified in the contract for that service.

Performance Requirements Summary (PRS): Identifies critical success factors for the contract. It identifies both the performance objectives for those factors and the performance threshold required for each performance objective. The Government reserves the right to survey all services called for in the contract to determine whether or not the performance objectives and goals were met.

Performance Work Statement (PWS): a statement of work for performance-based acquisitions that describes the required results in clear, specific and objective terms with measurable outcomes.

Quality Control (QC): A method used by the contractor to control the quality of goods and services provided.

Quality Assurance (QA): A method used by the Government to provide some measure of control over the quality of services received.

Quality Assurance Surveillance Plan (QASP): A systematic method to evaluate the services the contractor is required to furnish in accordance with the PWS and PRS.

3.0 Government-Furnished Materials and Supplies: Government-Furnished materials and supplies are provided to the contractor only for use in performing work specified in this contract.

3.1 The Government will provide a campsite for the contractor’s trailer, and utility hookups, during the service period, consisting of water, electricity, and sewer. In addition, the campsite will include a storage building, picnic table; refuse container and a small garden plot. The site will be provided free of charge for a period of 5 days prior and 5 days after the period of performance. The contractor shall maintain these facilities in accordance with Park rules.

3.2 Government – Furnished Property - The Government will furnish to the contractor the following identified property to be used in performing the contract. When the property is received, the contractor must verify its quantity and condition by signing the Property Control Receipt ENG 4900-R. Damage or loss while in the contractor's possession shall be reported in writing to the Contracting Officer or his authorized representative, within 24 hours.

Item (description) Quantity

(1) Permit Books As needed

(2) Annual Day Use Permits As needed (applicable)

(3) Computer, monitor, printer, cash drawer 1 each

(4) Telephone 1 each

(5) Credit card scanner/printer 1 each

(6) Radio 1 each

(7) Magnetic Signs 2 each

(8) Keys 1 set

3.3 Government – Furnished Consumable Items - The following consumable items, will be furnished to the contractor by the Government. The Government will retain control of expendables, to be dispensed on an as-needed basis for use in performance of the contract.

(1) trash and recycling bags

(2) maps

(3) brochures

(4) baseball caps and name tags

(5) computer paper

(6) authorized forms

4.0 Contractor-Furnished Equipment and Supplies: The contractor shall furnish all equipment and supplies not identified in section C.3 of this PWS as Government-Furnished supplies and equipment.

Specifically, the contractor shall furnish:

4.1. A mobile travel trailer, motor home or approved equal, containing sanitary facilities and all equipment necessary for habitation. Tents or ‘pop-up’ style type campers are not permitted. If self-propelled units are used, they must remain on jacks or be blocked up for the duration of the contract and not be used for transportation.

4.2. A vehicle, other than the one in C.4.1 above, will be used for local transportation to perform the requirements of this contract. All vehicles will comply with all local, state and federal laws and be operated on roadways at all times. ATV’s not permitted. Golf carts/utility vehicles are permitted for park attendant duties only.

4.3 Installation of telephone service and/or cellular service at the Government provided campsite will be required.

5.0 Specific Tasks: The contractor shall perform park attendant duties 5-days per week, including weekends and Federal holidays at the West Rolling Hills Park as described in this section and elsewhere in the contract. The contractor’s staff shall consist of at least two adults. The contractor will be granted and shall observe two designated days off each week except for weeks affected by a federal holiday (refer to C.5.2.1). The contractor shall not leave the park until the time the booth is scheduled to close the night before the first scheduled day off and shall return before 7:00 a.m. of the next scheduled workday. If the contractor needs to be absent from the park any other time the COR shall be notified as soon as possible. The contractor shall retain a qualified substitute park attendant to cover such absences. The substitute shall be approved by the COR.

5.1 Outdoor Recreation Management Suite (ORMS)

The contractor shall perform specific daily duties to implement the Outdoor Recreation Management Suite (ORMS), according to established procedures (that will be taught during pre-performance training. Duties include, but are not limited to, maintaining current records, posting reserved sites, checking site availability, processing camper registrations, accepting shelter reservations, and receiving daily arrival reports. The contractor shall take reservations at the fee booth for walk-up customers. Contractors shall not accept phone reservations, unless authorized by the COR.

Check Site Availability Post Reserved sites Shelter reservations Process camper registration Receive daily arrival reports Maintain records

5.2 Fee Booth Operations: The contractor shall staff the fee booth during booth hours designated below.

A minimum of two people shall work the booth during high registration periods (e.g. – Fri. and Sat. nights) to avoid long waits for visitors. If the contractor needs to be absent from the park anytime other than the exceptions listed in paragraph C.5 (above), the COR must be notified as soon as possible. The contractor shall keep an open telephone/radio line of communication while on duty. During booth hours, the Corps-furnished radio (see Section C.3 Government Furnished Property) shall be turned on with the volume up so messages can be transmitted and received. Radio problems shall be reported immediately.

5.2.1 Schedule: The following schedule is subject to change, with approval, and one (1) week’s advance notice. The fee booth shall be open and occupied during the following hours:

SCHEDULE FOR 2018

15 APRIL THROUGH 30 SEPTEMBER 2018

Regular Schedule For the week of Memorial Day

Sunday: 7 a.m. – 10 a.m. and 5 p.m. – 10 p.m. 24 Thursday: 7 a.m. – 8 a.m. and 5 p.m. –10 p.m.

Monday: DAY OFF 25 Friday: 7 a.m. – 8 a.m and 5 p.m. – 10 p.m.

Tuesday: DAY OFF 26 Saturday: 7 a.m. – 10 a.m. and 5 p.m. – 10 p.m.

Wednesday: 7 a.m. – 8 a.m. and 5 p.m. – 10 p.m. 27 Sunday: 7 a.m. – 10 a.m. and 5 p.m. – 10 p.m.

Thursday: 7 a.m. – 8 a.m. and 5 p.m. – 10 p.m. 28 Monday: 7 a.m. – 10 a.m. and 5 p.m. –10 p.m.

Friday: 7 a.m. – 8 a.m. and 5 p.m. – 10 p.m.

Saturday: 7 a.m. – 10 a.m. and 5 p.m. – 10 p.m.

For the week of 4th of July For the week of Labor Day

30 Saturday: 7 a.m. – 10 a.m. and 5 p.m. – 10 p.m. 30 Thursday: 7 a.m. – 8 a.m. and 5 p.m. – 10 p.m.

01 Sunday: 7 a.m. – 8 a.m. and 5 p.m. – 10 p.m. 31 Friday: 7 a.m. – 8 a.m. and 5 p.m. – 10 p.m.

02 Monday: 7 a.m. – 8 a.m. and 5 p.m. – 10 p.m. 01 Saturday: 7 a.m. – 10 a.m. and 5 p.m. - 10 p.m.

03 Tuesday: 7 a.m. - 10 a.m. and 5 p.m. –10 p.m. 02 Sunday: 7 a.m. – 10 a.m. and 5 p.m. - 10 p. m.

04 Wednesday 7 a.m - 10 a.m and 5 p.m. - 10 p.m. 03 Monday: 7 a.m. – 10 a.m. and 5 p.m. 10 p.m.

SCHEDULE FOR 2019

15 APRIL THROUGH 30 SEPTEMBER 2019

Sunday: 7 a.m. – 10 a.m. and 5 p.m. – 10 p.m. 24 Friday: 7 a.m. – 8 a.m. and 5 p.m. – 10 p.m.

Monday: DAY OFF 25 Saturday: 7 a.m. – 8 a.m. and 5 p.m. – 10 p.m.

Tuesday: DAY OFF 26 Sunday: 7 a.m. – 10 a.m. and 5 p.m. – 10 p.m.

Wednesday: 7 a.m. – 8 a.m. and 5 p.m. – 10 p.m. 27 Monday: 7 a.m. – 10 a.m. and 5 p.m. – 10 p.m.

Thursday: 7 a.m. – 8 a.m. and 5 p.m. – 10 p.m. 28 Tuesday: DAY OFF

01 Monday: DAY OFF 01 Friday: 7 a.m. –10 a.m. and 5 p.m. – 10 p.m.

02 Tuesday: DAY OFF 02 Saturday: 7 a.m. – 10 a.m. and 5 p.m. – 10 p.m.

03 Wednesday: 7 a.m. – 10.am. and 5 p.m. –10 p.m. 01 Sunday: 7 a.m. – 10 a.m. and 5 p.m. - 10 p.m.

04 Thursday: 7 a.m. – 10 a.m. and 5 p.m. - 10 p.m. 02 Monday: 7 a.m. – 10 a.m. and 5 p.m. - 10 p.m.

05 Friday: 7 a.m. – 8 a.m. and 5 p.m. – 10 p.m. 03 Tuesday: DAY OFF

SCHEDULE FOR 2020

15 APRIL THROUGH 30 SEPTEMBER 2020

Sunday: 7 a.m. – 10 a.m. and 5 p.m. – 10 p.m. 22 Friday: 7 a.m. – 8 a.m. and 5 p.m. – 10 p.m.

Monday: DAY OFF 23 Saturday: 7 a.m. – 8 a.m. and 5 p.m. – 10 p.m.

Tuesday: DAY OFF 24 Sunday: 7 a.m. – 10 a.m. and 5 p.m. – 10 p.m.

Wednesday: 7 a.m. – 8 a.m. and 5 p.m. – 10 p.m. 25 Monday: 7 a.m. – 10 a.m. and 5 p.m. – 10 p.m.

Thursday: 7 a.m. – 8 a.m. and 5 p.m. – 10 p.m. 26 Tuesday: DAY OFF

03 Friday: 7 a.m. – 8.am. and 5 p.m. –10 p.m. 04 Friday: 7 a.m. –8 a.m. and 5 p.m. – 10 p.m.

04 Saturday: 7 a.m. – 8.am. and 5 p.m. –10 p.m. 05 Saturday: 7 a.m. – 8 a.m. and 5 p.m. – 10 p.m.

05 Sunday: 7 a.m. – 8.am. and 5 p.m. –10 p.m. 06 Sunday: 7 a.m. – 10 a.m. and 5 p.m. - 10 p.m.

06 Monday: DAY OFF 07 Monday: 7 a.m. – 10 a.m. and 5 p.m. - 10 p.m.

07 Tuesday: DAY OFF 08 Tuesday: DAY OFF

5.2.2 All work shall be accomplished within the time frames specified above. Services rendered outside the time periods specified would not be compensated unless specifically approved in writing by the Contracting Office or his approved representative.

5.2.3 Receive Payments The contractor shall register visitors, campers, and sightseers, and collect the required fees according to project policy. The contractor shall determine and have on hand sufficient change for this purpose. Request for refunds shall be handled in accordance with Reserve America and project policy. No other refunds will be made.

5.2.3.1 Encourage Credit Card Payments

The contractor shall encourage the use of credit card payments over personal checks. The contractor shall follow project policy when accepting personal checks.

5.2.3.2 Safeguard Collections

The contractor shall take all reasonable precautions to safeguard collections, permits, and other government-furnished property. All collections shall be deposited in the fee safe provided and outside entrances to the fee booth shall be kept locked, and visitors must not be allowed in the booth.

5.2.3.3 Transmit Fees and Bill for Collections

The contractor shall transmit all collected fees and bill for collections to address provided by project staff and these fees must be converted to a money order or cashier check. At a minimum, fees shall be transmitted once per week, regardless of amount or when collections total $3,000.00, whichever occurs first. All cost incurred for the transmittals shall be the responsibility of the contractor.

5.2.3.4 Booth Maintenance

The contractor must maintain the fee booth in a clean condition at all times. Pens, corrals, cages, and other animal confinement facilities are not permitted. Smoking, visitors, pets, or baby-sitting is not permitted in the park entrance booth. The contractor’s pets shall be confined on a leash of 6 feet or less in length. Yard art type items shall be kept to a minimum or as approved.

5.2.3.5 Mowing of grass at the contractor’s trailer site may be required between contract mowing intervals. Exact limits of the area to be mowed and height of cut shall be as directed by COR.

5.3 Park Operations

5.3.1 Provide Information to Visitors

The contractor shall hand out informational brochures and pamphlets and explain or clarify policy and regulations for park visitors.

5.3.2 Implement Campground Rules and Policies

The contractor shall implement all campground rules and project policies in performing their duties, including quiet hours (10 p.m. to 6 a.m.), check out times, and maximum 14 day stay limitations, etc.

5.3.3 Tour Park

On scheduled workdays, the contractor shall make daily tours of the park between the hours of 7a.m. and 8 a.m. and again between 8 p.m. and 9 p.m.

5.3.3.1 Identify un-registered Visitors

The contractor shall identify campers who may have arrived during hours when the fee booth was closed.

These individuals shall be contacted and advised to register at the booth and pay required fees.

5.3.3.2 Open and Close Gates

On scheduled workdays, the contractor shall open the park gate to the West Rolling Hills Campground at 7a.m. each day and then close the gate at 10 p.m. each day.

5.3.3.3 Report all disturbances he/she is unable to diplomatically control to a Park Ranger. A telephone number will be furnished; however, this number is for the contractor’s use only and is not public information. The contractor shall furnish the Park Ranger with as much detailed information as possible, the type of problem, number of people involved or other pertinent data and an opinion of the seriousness.

If the problem merits calling law enforcement officers, the Park Ranger will make that determination. In the event the contractor is unable to communicate with a Park Ranger, he/she shall contact local law enforcement officers. All communications with local law enforcement officers shall be documented and reported to Corps Park Rangers as soon as practical. The contractor shall not attempt to apprehend any violators.

6.0 Applicable Publications and Forms

6.1 MAP: Information on Milford Lake can be found on the Internet at http://www.nwk.usace.army.mil/pe/

6.2 Memorandum Receipt, ENG 4866 (Completed Sample form)

7.0 Performance Requirements Summary (PRS)

Performance Requirements Summary (PRS)

PWS

Section (Para)

Contract Performance Requirement

Performance Standard ALP (Acceptable Level of Performance)

Method of Surveillance

5.1

Implement ORMS

In accordance with the requirements in 5.1 and the required post award training

95% of the number of ORMS actions per month

Validated Customer Comments

5.2

Fee Booth Operations

In accordance with the requirements in 5.2 and the required post award training

95% of the number of ORMS actions per month

Validated Customer Comments

5.2.1

Booth Schedule

Staff booth during Scheduled hours

97% of the number of hours per month

Periodic observation / random sampling and validated customer comments

5.2.3

Receive Payments

Payments are correctly collected and safeguarded

98% of the number of payments collected and safeguarded

100% Ranger- Contractor inspection

5.3. Park Operations In accordance with the

requirements in 5.3 and the required post award training

95% of the days worked per month Periodic observation / random sampling and validated customer comments

8.0. Quality Assurance Surveillance Plan (QASP):

8.1.1 Purpose The role of the government in quality assurance is to ensure contract standards are achieved. The purpose of the QASP is to identify the methods and procedures the government will use to evaluate contractor actions while performing the requirements in the Performance Work Statement (PWS). It is designed to provide an effective surveillance method by monitoring contractor performance for each listed performance objective in the Performance Requirements Summary (PRS).

8.1.2 The QASP provides a systematic method to evaluate the services the contractor is required to furnish. The QASP is based on the premise the government desires to maintain a quality standard of service, and that a service contract is the best means of achieving that objective.

8.1.3 The QASP has been developed by the requiring activity. It is designed to provide direction to personnel performing contract surveillance activities. Personnel surveying the contract terms and conditions and SOW requirements will periodically review the QASP throughout the life of the contract.

8.2 Roles and Responsibilities

Contracting Officer Representative (COR). The COR is responsible for quality assurance guidance and to ensure that contract quality requirements, provision, standards, and thresholds are defined, practical, enforceable, necessary, and verifiable.

a. The COR evaluates and documents contractor performance in accordance with the QASP and PWS.

b. The COR notifies the Contracting Officer of any significant performance deficiencies.

c. The COR maintains surveillance documentation

d. The COR recommends improvements to the QASP and PWS throughout the life of the contract.

Contracting Officer (KO). The Contracting Officer is responsible to safeguard the interests of the United States in contractual relationships. Only the contracting officer is authorized to bind the government and then, only to the extent of the authority delegated to them through the issuance of a warrant.

a. The KO delegates authority for inspection and/or acceptance in accordance with terms of the contract.

b. The KO informs the contractor of the names, duties, and limitations of authority for all quality assurance personnel assigned to the contract.

8.3 Description of Services

8.3.1. Scope of Work. The contractor shall provide labor, material, and equipment and supervision as specified to perform park attendant duties at the West Rolling Hills Park, Milford Lake Project in Geary County, Kansas, as described in this Performance Work Statement (PWS) and elsewhere in the contract.

The contractor shall perform the specific tasks listed in Section 5. Acceptable performance standards and current regulations are provided for each task.

8.4 Quality Requirements

8.4.1 Quality Control Program. The contractor, not the government, is responsible for management and quality control actions to meet the terms of the contract.

The quality control program is the driver for quality. The contractor is required to develop a comprehensive program of inspections and monitoring actions. The first major step to ensuring a “self-correcting” contract is to ensure that the quality control program, approved at the beginning of the contract, provides the measures needed to lead the contractor to success.

Once the quality control program is accepted, careful application of the process and standards presented in the remainder of this document will ensure a robust quality assurance program.

8.5 Surveillance

8.5.1 Surveillance Schedule. The Contracting Officer Representative (COR) will develop a surveillance schedule, and present it at the post award conference. Copies of the schedule shall be sent to the contract administrator five calendar days prior to the start of the month. Changes to the surveillance schedule will be posted and copies sent to the contract administrator. Include documentation regarding reason for changes.

8.5.2 Surveillance Methods. This QASP will incorporate 100% COR & Ranger Inspections, Random Sampling, Periodic Observations, and Validated Customer Comments as the approach to insure the contractor complies with the PWS requirements. Re-performance is the preferred method of correcting any unacceptable performance.

a. Validated Customer Complaints will be used as a surveillance method. Anyone who observes unacceptable services, either incomplete or not performed, should immediately contact the COR. The COR will conduct an investigation to determine the validity of the complaint. If the COR determines the complaint to be valid, the COR will document the findings and notify the customer and the contractor. The COR will retain the annotated copy of the written complaint for the government’s files. If the complaint is valid, the contractor will be given a fair amount of time correct the defect.

The COR will retain and file the complaint form. At the end of each month, all validated complaints will be counted to determine if performance is satisfactory or unsatisfactory based on the criteria in the Performance Requirements Summary.

b. Periodic Observations will be used as a method of surveillance.

c. Periodic Sampling will be used as a surveillance method

d. 100% Inspection will be used as a surveillance method.

8.5.3 Surveillance Team. The surveillance team consists of the following key players: Contracting Officer Representative, Contracting Officers, and Contract Administrators.

8.5.4 Unacceptable Performance. If the number of complaints/defects exceeds the performance threshold for any objective, the COR will determine the possible cause of this unacceptable performance.

Government-caused complaints/defects shall not be counted against the contractor. The same applies to any other requirement of the contract when Government-caused complaints/defects are the cause of unacceptable contractor performance. If the contractor’s performance is judged unacceptable for any requirement in the by COR, the COR will inform the contractor and request his or her signature and date of surveillance on documentation acknowledging notification. If the on-site contractor refuses to sign, COR personnel shall annotate on the documentation the date and time of notification and name of representative and his/her refusal to acknowledge. If the contractor disputes the results of surveillance, the COR must refer the contractor to the contracting officer for resolution.

8.5.5. Revisions. Revisions to this QASP are the joint responsibility of the requiring activity and the contracting office. However as a result of partnering with the contractor, surveillance checklists may be revised jointly by COR personnel and contractor personnel. The contracting officer must approve the revisions in writing before being used by COR personnel.

9.0 Documentation Requirements

The Contracting Officer Representative is responsible for maintaining a Surveillance Folder at a designated location. The following information should be contained in the Surveillance Folder:

a. QASP

b. Contractor’s Quality Control Plan

c. Activity Log. A chronological log of the actions taken in the accomplishment of quality assurance.

d. Contract

e. Appointment Letters and Training Certificates of the COR

f. Certification of Services Documentation

g. Surveillance Checklists

h. Quality Assurance Surveillance Schedules

i. Corrective Action Request Log

j. Corrective Action Requests

k. Monthly Surveillance Status Reports

l. Minutes/Memo’s/Miscellaneous Correspondence