02_-_KANOPOLIS_RIVERSIDE_Park_Attendant_Custodian_PWS.pdf

Section B - Supplies or Services and Prices

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 1 Season

Park Attendant/Custodian – Base Period

FFP

The contractor shall furnish all park attendant/custodian services for Riverside Park at Kanopolis Lake as defined in the Performance Work Statement (PWS) located in Section C of this contract. The service period for the work to be performed is 16 May 2018 through 15 September 2018.

FOB: Destination

NET AMT

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0002 1 Season

OPTION Park Attendant/Custodian – Option Period

FFP

The contractor shall furnish all park attendant/custodian services for Riverside Park at Kanopolis Lake as defined in the Performance Work Statement (PWS) located in Section C of this contract. The service period for the work to be performed is 16 May 2019 through 15 September 2019.

FOB: Destination

NET AMT

Section C - Descriptions and Specifications

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT

Park Custodian/Attendant

Riverside Park Kanopolis Project

C.1 General Information

C.1.1 Background: Kanopolis Lake was the first lake built in Kansas by the Corps of Engineers Kansas City District. Construction of Kanopolis Dam began in 1940 and was completed in 1948. The lake has a drainage area of 7,860 square miles. At the multipurpose elevation of 1,463msl, the lake has a surface area of 3,400 acres or 61,382 acre-feet with 41 miles of shoreline. During periods of heavy rain the lake increases in size, as runoff is stored, providing downstream flood protection. Recreation, fish and wildlife enhancement, and water quality also are benefits of the lake. Many routine maintenance items are contracted to the private sector. Mowing, refuse collection, office janitorial and facility cleanup are just a few of the activities that are performed by private contractors for the Corps.

C.1.2 Scope of Work: The Contractor shall provide labor, material, and equipment as specified to perform park attendant duties at the Riverside Park, Outlet and Lease Unit 79 Public Use Areas as described in this Performance Work Statement (PWS) and elsewhere in the contract. Acceptable performance standards and current regulations are provided for each task. The Contractor shall monitor performance and ensure compliance in accordance with the terms and conditions.

C.1.3 Period of Performance: The contract shall begin 16 May or date of award and continue through 15 September. Required training for contractors will begin on a mutually agreed upon date of each contract year. The contractor must reside at the work site during the period of performance, and must remove all personal property from the site by 12 pm 18 September. Temporary usage of additional camping units will be at the discretion of the Operations Manager.

C1.4. Required Insurance. The contractor shall obtain and maintain the proper insurance, to include vehicle and commercial liability, during the period of performance under this contract in accordance with Federal, State and Local law. Proof of insurance shall be provided to the Contracting Officer’s Representative (COR) prior to commencement of duties.

a. Orders of $10,000.00 to $25,000.00

Type Amount Worker’s Compensation Coverage complying with applicable State Statute Employer’s Liability Minimum amounts of $100,000 Commercial General Liability Minimum amounts of $300,000 per occurrence Commercial Automobile Liability Minimum limits of $100,000 per person & $300,000 per accident for bodily injury, 7 $10,000 per accident for property damage

b. Orders under $10,000.00

Type Amount Workers Compensation In accordance with applicable State Statute Employer’s Liability In accordance with applicable State Statute Commercial General Liability In accordance with applicable State Statute Commercial Automobile Liability In accordance with applicable State Statute

c. Note: Coverage required under a & b (above) are minimums. If higher limits of coverage are required by State Statute, the contractor shall be responsible for obtaining such additional coverage. Information regarding State requirements may be obtained by contacting:

KANSAS: Insurance Commissioner, Toll Free, 800-432-2484

C.1.5 Post Award Conference & Training: The contractor shall attend a required pre-work orientation with the Government's representative at the Kanopolis Project Office 3 days prior to the first workday. Orientation will be approximately 1 day based on past experience with NRRS skills. The Government will give written notification of the scheduled dates for the pre-award conference and NRRS training.

C.1.6 Quality Control: The Contractor shall develop a Quality Control Plan designed to demonstrate how the Contractor will meet the needs of the project. The Quality Control Plan shall document how the Contractor will identify and correct performance shortfalls. Complete records of all inspection work performed by the contractor must be maintained and made available to the government during contract performance.

C.1.6 Quality Assurance:

C.1.6.1 The Government will monitor the Contractor’s performance under this contract using quality assurance procedures developed by the Government. Typical procedures might include unannounced audits, random sampling, checklists and customer complaints. This should not be considered an exhaustive list. A primary objective of Government Quality Assurance will be to determine the effectiveness of the Contractor’s quality control system.

C.1.6.2 The government reserves the right to inspect and test all services called for by the contract, to the extent practicable at all times and places during the term of the contract. The government will perform inspections and tests in a manner that will not unduly delay the work.

C.1.6.3 If any of the services do not conform to contract requirements, the government will request the contractor to perform the services again, where appropriate, in conformity with contract requirements, at no increase in contract amount. When the defects in services cannot be corrected by re-performance, the government may (1) require the contractor to take necessary action to ensure that future performance conforms to contract requirements and (2) reduce the contract price to reflect the reduced value of the services performed.

C.1.6.4 If the contractor fails to promptly re-perform the services or to take the necessary action to ensure future performance in conformity with contract requirements, the government may by contract, or otherwise: (1) perform the services and charge to the Contractor any cost incurred by the government that is directly related to the performance of such service or (2) terminate the contract in whole or in part.

C.1.7 Personnel:

C.1.7.1 The contractor shall exercise tact, diplomacy, and courtesy and present a neat appearance when dealing with the public. The contractor uniform shall consist of a pullover or button down type shirt/blouse, slacks, shorts or skirt, shoes and nametag. Park attendants will be required to provide all parts of the uniform except for the nametag and hat, which will be provided by the government. All clothing should be neat and clean so as to present a good image to incoming visitors to the area.

C.1.7.2 The contractor or any of his or her employees must not consume any alcohol or drugs (except prescription drugs) during duty hours or when meeting the public.

C.1.7.3 The Contractor shall designate, in writing, a responsible member of each work crew who shall serve as the contact for matters involving quality and performance of the required work assigned to that crew. The employee(s) designated in accordance with the above requirement shall be qualified and fully competent and shall insure that the work described herein is performed in accordance with these specifications. The Contractor shall furnish the above written designation to the Contracting Officer’s Representative at the project the first day that an individual is a

“responsible party”. The designation shall include the name(s), address (es), and telephone number(s) of the responsible individual(s).

C.1.8 Other Contractors: The Government may undertake or award other contracts for additional work, and the Contractor shall fully cooperate with such other contractors and Government employees. All work shall be carefully planned and fitted not to interfere with such other work. The Contractor shall not commit or permit any act that will interfere with the performance of work by other contractors or by Government employees.

C.1.9 Safety: The contractor shall immediately report any situation that could affect the health or safety of visitors to a park ranger, including maintenance needs, utility problems, accidents, or violations of laws and regulations.

C.1.9.1 The contractor shall report all disturbances that cannot be diplomatically resolved to a park ranger. The contractor will be given an after-hours phone number (at the post award conference) for use by him and his staff only.

C.1.9.2 The contractor shall immediately report to the COR any accidents or injuries incurred during the performance of this contract.

C.1.9.3 The COR must approve all chemicals and cleaning supplies that will be used during this contract. The contractor will provide SDS sheets (Safety Data Sheets) for all chemicals used or stored on government property.

C.2 Definitions and Acronyms: The following definitions and descriptions apply wherever the word, phrase, or acronym is used in this performance work statement.

Clean: As used generally, means free of all foreign matter, film, spots, streaks, dirt or impurities. As used for acceptance of work means gleaming, free from dirt, contamination, or impurities, unsoiled, unstained, neat and tidy.

Contracting officer's representative means an individual designated and authorized in writing by the contracting officer to perform specific technical or administrative functions.

Debris: Any articles, or parts thereof, such as paper, gum, litter, strings, cigarette butts, leaves, and sand.

Dirt: Particles of sand, soil, grit, or pebbles; mud, dust, tar, liquid stains, vomit, and/or ashes.

Foreign Matter: Any articles, or parts thereof, not belonging to the place found.

Fully-Clothed: Deemed to mean that a sleeved shirt (or T-shit), trousers, and shoes shall be worn at all times: except that this requirement shall not be construed to replace or eliminate the necessity for the wearing of appropriate protective clothing or devices as may be required for the application of various chemicals

NRRS – National Recreation Reservation System

PWS – Performance Work Statement

Quality Assurance (QA): A method used by the Government to provide some measure of control over the quality of purchased goods and services received.

Quality Control (QC): A method used by the Contractor to control the quality of goods and services provided.

"Service contract" means a contract that directly engages the time and effort of a contractor whose primary purpose is to perform an identifiable task rather than to furnish an end item of supply. A service contract may cover services performed by either professional or nonprofessional personnel whether on an individual or organizational basis. Some of the areas in which service contracts are found include the following:

(a) Maintenance, overhaul, repair, servicing, rehabilitation, salvage, modernization, or modification of supplies, systems, or equipment.

(b) Routine recurring maintenance of real property.

(c) Housekeeping and base services.

(d) Operation of Government-owned equipment facilities, and systems.

C.3 Government-Furnished Materials and Supplies: Government-Furnished materials and supplies are provided to the Contractor only for use in performing work specified in this Contract.

C.3.1 The Government will provide a campsite for the Contractor’s trailer, and utility hookups, during the service period, consisting of water, electricity, and sewer. In addition, the campsite will include a storage building and picnic table. Park attendant campsites are for use by one camping unit only. The site will be provided free of charge for a period of 3 days prior and 3 days after the period of performance. No additional camping units may occupy the site without permission of the Operations Manager. The Contractor shall maintain these facilities in accordance with Park rules.

C.3.2 The Government will furnish to the Contractor the following identified property to be used in performing the contract. Damage or loss while in the Contractor's possessions shall be reported in writing to the Contracting Officer or his authorized representative, within 24 hours.

Item (description) Quantity

(1) Radio 1 each

(2) Keys 1 set

C.3.3 The following consumable items, will be furnished to the Contractor by the Government. The Government will retain control of expendables, to be dispensed on an as-needed basis for use in performance of the Contract.

(1) Trash and recycling bags

(2) Maps

(3) Brochures

(4) Self-registration day use supplies

(5) Authorized forms

C.4 Contractor-Furnished Equipment and Supplies: The Contractor shall furnish all equipment and supplies not identified in section C.3 of this PWS as Government-Furnished supplies and equipment. Specifically, the Contractor shall furnish:

C.4.1. Park attendants shall have a self-contained factory built camping trailer or camping motor home, in which to reside at Riverside Park during the work assignment. (Self contained as defined by manufacturer to be equipped with a flushable toilet and operational shower). Tents or ‘pop-up’ style type campers are not permitted. If self-propelled units are used, they must remain on jacks or be blocked up for the duration of the contract and not be used for transportation.

C.4.2. A vehicle, other than the one in C.4.1 above, will be used for local transportation to perform the requirements of this contract. All vehicles will comply with all local, state and federal laws and be operated on roadways at all times. The use of special conveyances for completion of contract duties may utilized with the approval of the Operations Manager.

C.4.3 A telephone and installation of telephone service at the government provided hookup at the campsite. The government will be provided a phone number that has voicemail capabilities, cell phone is a possibility for contact during work hours.

C.4.4 Cleaning equipment and supplies for all facilities within this contract to include toilet paper.

C.4.6 The use of a power washer is prohibited unless approved by COR.

C.4.7 The contractor shall display a sign reading “CLOSED FOR CLEANING” at the entrance of all facilities during cleaning operations.

C.4.8 The contractor uniform shall consist of a pullover or button down type shirt/blouse, shorts or skirt, shoes, ball cap and nametag. Park attendants will be required to provide all parts of the uniform except for the nametag and ball cap, which will be provided by the government. The contractor will wear the complete uniform at all times while on duty. All clothing should be neat and clean so as to present a good image to incoming visitors to the area.

C.5 Specific Tasks: The Contractor shall provide all manpower, equipment, fuel, tools, materials and supplies, and supervision and other items and service necessary to perform all tasks and functions identified in this section except as specified in Section C-3 as Government Furnished equipment and supplies. At least one person on the Contractor’s staff shall remain in the park as scheduled. The contractor shall not leave the park until all daily work is complete.

The contractor shall keep an open telephone/radio line of communication while on duty. During work hours, the Corps

– Furnished radio shall be turned on with the volume up so messages can be transmitted and received. Radio problems shall be reported immediately. The contractor shall be available at all times (except scheduled days off and approved time away from the park) to receive and deliver emergency messages.

C.5.1 National Recreation Reservation System (NRRS) The contractor shall perform specific daily duties to implement the National Recreation Reservation System (NRRS), according to established procedures (that will be taught during pre-performance training. Duties include, but are not limited to, maintaining current records, posting reserved sites, checking site availability, processing camper registrations, and receiving daily arrival reports.

Check Site Availability Post Reserved sites Assist visitors with reservation information and procedures Receive daily arrival reports Maintain records

C.5.2.1 Period of Services: Services shall be performed in accordance with the schedule shown below for the service period of 16 May thru 15 September. The schedule shall be subject to change with one (1) week’s advance notice. Rescheduling will not affect the total number of hours worked per week.

Riverside Facilities Sunday Monday Tuesday Wednesday Thursday Friday Saturday Shower Building 2 1 Off Off 1 2 2 Park Vault Toilet 2 1 Off Off 1 2 2

Park Cleaning 1 1 Off Off 1 1 1 Lease Unit 79 Vault

Toilet Off Off 1

Outlet Restroom 2 1 Off Off 1 1 2

“1” = CLEANUP, once daily, between 6 a.m. and 1 p.m.

“2” = CLEANUP, twice daily, between 6 a.m. and 10 a.m. and once between 4 p.m. and 10 p.m.

* On Memorial Day (Monday), 4 July, and Labor Day (Monday), the Outlet restroom and Riverside vault toilet and shower/latrine shall receive two (2) cleanups daily (one between 6 a.m. and 10 a.m. and one between 4 p.m. and 10 p.m.) regardless of the day of the week.

C.5.2.2 All work shall be accomplished within the time frames specified above. Services rendered outside the time periods specified would not be compensated unless specifically approved in writing by the Contracting Office or his approved representative.

C.5.3 Park Operations

C.5.3.1 Provide Information to Visitors The contractor shall hand out informational brochures and pamphlets and explain or clarify policy and regulations for park visitors.

C.5.3.2 Inform Campground Rules and Policies The contractor shall inform visitors and campers of all campground rules and project policies in performing their duties, including quiet hours (10 p.m. to 6 a.m.), check out times, and maximum 14 day stay limitations, etc.

C.5.3.3 Tour Park The contractor shall make daily tours of the park between the hours of 6 a.m. and 7 a.m. and again between 8 p.m.

and 10 p.m.

C.5.3.3.1 Identify un-registered Visitors The Contractor shall identify campers who were early or late arrivals. These individuals shall be contacted and advised to pay required fees in accordance with policy.

C.5.3.3.2 Check for and report vandalism, equipment malfunction and cleanliness During both the morning and evening tours, the contractor shall post camping reservations, and check all facilities for vandalism, equipment malfunction, and cleanliness. The Contractor shall advise Corps personnel immediately if problems exist.

C.5.3.3 Lost and Found Items: The Contractor will assist the visiting public in reclaiming lost articles. The contractor will receive all found articles and immediately notify the Park Ranger on duty.

C.5.4 Service Facilities/Areas: The contractor shall maintain the facilities listed below in a clean and sanitary condition in accordance with the identified performance standards. All buildings shall have all mold completely removed. Cleanup of facilities is directly related to public health and sanitation; therefore, it is essential that all facilities be serviced to the performance standard. In the event that an area or facilities within an area are missed, or are not properly cleaned, the contractor shall return and re-clean the area or affected facilities immediately upon receipt of such notice from the Contracting Officer or his Authorized Representative.

Facilities/Areas Quantity (estimated)*

Campsites & Picnic Areas (with picnic tables and grills or fire rings)* 35**

Outlet (with 4 picnic tables and parking areas)* 1** Sidewalks (estimated) 150 sq ft* Day Use Facilities: Picnic tables and grills 5 Shower buildings/latrines (with trash cans and parking areas) 1 Trailer Sanitary Stations (with parking area) 1 Vault Toilets (with parking areas) 2 Flush Toilets (with parking areas) 1 Water spigots/fountains 7 Litter pickup (roadways, parking areas, estimated) 21 acres* Exterior Refuse Containers 2

*Total number of exterior refuse containers shall be subject to a variation of +/- 3 and total number of interior refuse containers, bulletin boards and park benches shall be subject to a variation of +/-2 at no change in contract price.

**NOTE: All ACREAGES AND SQ. YD. ARE ESTIMATED. THE CONTRACTOR SHALL BE

RESPONSIBLE FOR DETERMINING EXACT ACREAGES AND CONDITIONS AFFECTING

PERFORMANCE OF THIS WORK.

C.5.4.1 Showers, vault and flush-type toilets. Care shall be taken to avoid wetting of electrical fixtures during cleaning. All paper products shall be protected to prevent wetting during cleaning operations. Following cleaning, all bright surfaces (to include but not limited to chrome or bright metal, porcelain, ceramic tile, and glossy painted surfaces) shall provide a dried polished appearance free of dirt, cleaning solution, disinfectant, and water spots. An adequate supply of paper products (toilet paper and paper towels) will be maintained at all times.

C.5.4.2 Ceilings - Clean ceilings on inside and overhang on outside of buildings to remove spider webs, dust, bird and insect nests, dirt, and insect spots. If soap or disinfectant is used, rinse with clean water and wipe dry.

C.5.4.3 Walls, shower stalls, benches, partitions, stools (flush-type), wash basins, doors and refuse containers – Clean and disinfect to ensure a condition free of all dirt, oil, lotions, soap residue, calcium deposits or other foreign matter. All surfaces including soap trays, faucets, stool lids, handicap bars, and plumbing fixtures shall present a dried polished appearance free of dirt, cleaning solution, disinfectant, and water spots. Exterior walls shall have spider webs, dust, bird and insect nests, debris and grass clippings removed.

C.5.4.4 Floors and floor drain plates – Shall be disinfected and free of all dirt, sand, foreign matter, trash, and excess water.

C.5.4.5 Mirrors – Shall be free of dirt, dust, smudges, water spots, and streaks.

C.5.4.6 Stools – Non-waterborne (vault-type) - Risers inside and outside, seats and lids shall be cleaned and disinfectant to provide a surface free of foreign matter. Seats shall present a dry appearance free of disinfectant and water spots.

C.5.4.7 Light Fixtures - Remove all dirt, dust, bugs, cobwebs, smudges, and streaks from fixtures, bulbs and grill.

Reinstall grillwork and ensure light bulbs work.

C.5.4.8 Metal louvers – Maintain a clean appearance free of spider webs, bird and insect nests, bird droppings, dirt, dust, or other foreign matter.

C.5.4.9 Vault toilets having an obnoxious odor shall be reported to Project personnel.

C.5.5 Park Areas:

C.5.5.1 Ceiling, beams, trusses, and overhang- shall be clean (See Section C.2 Definitions)

C.5.5.2 Table tops, seats, grills, sinks, water hydrants and floor slabs shall be cleaned and disinfected to ensure a sanitary condition free of all dirt, food particles, foreign matter, and excess water.

C.5.5.3 Stilling Basin Observation Area including all handrails and sidewalk: shall be kept free of dirt, debris, stains, residue, spider webs, insect nests, bird droppings, fish remains, litter, and leaves. All litter shall be removed and deposited, as directed by the Contracting Officer’s Representative, into a government furnished trash dumpster.

C.5.5.4 Dump Station - All litter and debris (including but not limited to cigarette butts, match books, bottle caps, bottle/can tabs and paper) shall be removed deposited, as directed by the Contracting Officer’s Representative, into a government furnished dumpster.

C.5.5.5 Water fountains - Shall be cleaned and disinfected to remove all residue and stains and maintain a sanitary condition. Water fountains at or near facilities being serviced shall be cleaned each time the facility is serviced.

C.5.5.6 Water hydrants - Shall be cleaned to remove all cobwebs, litter, and debris from the fixtures and from the immediate vicinity.

C.5.6 Charcoal grills, fire pits /rings, and picnic tables:

C.5.6.1 Unoccupied campsites, grills, fire rings, and cooking surfaces shall be kept free of debris, ashes, food particles, and other foreign matter. Unoccupied grills, and fire rings containing live ashes or warm coals shall be left undisturbed and shall be cleaned at the next regularly scheduled cleaning. The contractor shall remove all debris, litter, ashes and coals in the immediate vicinity of all facilities. Ashes will be disposed of as directed by the COR. The contractor will be required to clean occupied campsites when directed by the COR.

C.5.6.2 Unoccupied picnic tables in visitor areas shall be checked each day services are performed. If unsanitary conditions exist, tables shall be cleaned by removing all foreign matter to include cleaning solution residue. NOTE: Past experience indicates that an average of five (5) percent of the tables shall require cleaning on any given day depending on the amount of visitation.

C.5.6.3 Park benches, playground equipment, and bulletin boards - Shall be kept clean and free from cobwebs, bird droppings, insect nests foreign matter, and debris. The outside glass of visitor bulletin boards shall be free of smudges and streaks.

C.5.7.1 Sidewalks All sidewalks shall be free of debris, stains, and residue (any) excess water shall be removed.

C.5.7.2 Cracks between sidewalk sections, and along buildings and/or graveled or paved areas within 10 feet of facility being serviced shall be kept free of grass and weeds. Grass and weeds removed shall be disposed of in brush or wooded areas outside the normal park mowing areas. Grass or weeds shall not be placed in a refuse container or dumpster.

C.5.8 Refuse and litter handling (facilities):

C.5.8.1 All trash, litter, debris or residue (including but not limited to cigarette butts, match books, bottle caps, snap tabs and paper) within or immediately adjacent to the facility being services shall be removed. At no time shall trash or debris be swept or washed out of a facility and left.

C.5.8.2 Refuse containers located within the facility being serviced shall have all trash, litter, debris or residue removed.

The containers shall present a clean and odor free condition. Plastic liners shall be replaced.

C.5.9 Refuse and litter handling (park areas, roadways, beaches, playgrounds, volleyball courts, horseshoe pits and parking areas):

C.5.9.1 All mowed park areas or visible from or adjacent to roadways, and parking areas, and on and adjacent to the playgrounds are included in the acreage for litter pickup and shall be serviced each day services are performed. All trash, litter, and debris shall be removed. Litter and debris shall be placed deposited, as directed by the Contracting Officer’s Representative, in a Government furnished dumpster.

C.5.9.2 The two 35 gal trash cans located below the stilling basin along the Smoky Hill River channel will be emptied as needed. Plastic liners shall be replaced.

C.6.00 The use of a golf cart or utility vehicle will only be allowed if insured and equipped with safety equipment as deemed necessary by the Operations Manager. Said vehicle will comply with all traffic laws while operating within the park and be used for contract related work only. The vehicle will only be operated by individuals possessing a valid driver’s license.

C.7 Applicable Publications and Forms

C.7.1 Map: Information on Kanopolis Lake can be found on the Internet at http://www.nwk.usace.army.mil/kanopolsi/kanopolis_home.htm

C.7.2 Technical Exhibit 1: Performance Requirements Summary

C.7.3 Technical Exhibit 2: Contractors Daily Worksheet

TECHNICAL EXHIBIT #1

PERFORMANCE REQUIREMENTS SUMMARY (PRS)

Required Service

Standard Performance Requirement

(Acceptable Level of Performance)

Method of Surveillance

VISITOR

ASSISTANCE &

GENERAL

OPERATIONS

Refer to C.5.3

96% compliance

(4% maximum defective allowed)

1) Periodic Inspections by Gov’t.

2) Validated Customer Complaint

FEE PROGRAM

(INCLUDES

NRRS & DAY

USE)

Refer to C.5.2

CUSTODIAL

DUTIES

Refer to C.5.4 Through C.5.9

SAFETY

Refer to C.1.9

TECHNICAL EXHIBIT #2 - Contractor's Daily Worksheet:

Riverside Park, Lease Unit 79 and Outlet

SERVICE RECORD SHEET

DATE ___________________

BUILDING START STOP BUILDING START STOP

Items Serviced Today (Check Items Below) Ceilings - Removed Bird Nests, Cobwebs, etc.____ Exterior Benches____ Floors____ Litter Pickup____ Walls, Stalls, Benches, Partitions, and Doors____ Water Fountains____ Stools____ Hydrants____ Wash Basins____ Sidewalks____ Picnic Tables____ Sidewalks Algae____ Grills and Fire rings_____ Mirrors_____ Refuse Cont. Serviced_____ Louvers_____ Toilet Paper Replaced____ Light Fixtures____ Sanitary Dump Station____ Bulletin Boards____ Playgrounds____

No. of Vaults Having Obnoxious Odor____. No. of Vaults Reaching Full Capacity____.

Any Items Vandalized Since Last Services or Other Problems Observed:__________________________________________________________________

Safety problems observed:_______________________________________________

CONTRACTOR

QUALITY ASSURANCE SURVEILLANCE PLAN

Kanopolis Lake Contract

For Park Attendant/Custodial Services Contract Number:

Contract Description: Park Attendant/Custodial Services - Riverside Park, Outlet and Lease Unit 79 Public Use Areas – Kanopolis Lake, Marquette, KS

Contractor’s name:

1. PURPOSE.

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

What will be monitored.

How monitoring will take place.

Who will conduct the monitoring.

How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor. Updates shall ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

The following FAR clauses may apply depending on contract type:

52.246-4 Inspection of Services – Fixed-Price

2. GOVERNMENT ROLES AND RESPONSIBILITIES.

The following personnel shall oversee and coordinate surveillance activities.

a. Contracting Officer (KO) - The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The KO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Assigned KO: David M. Best Organization or Agency: US Army Corps of Engineers-Kansas City District Telephone: 816-389-3404 Email: david.m.best@usace.army.mil

b. Project Manager (PM) - The PM acts as an acquisition consultant and serves as liaison between the US Army Corps of Engineers, Kansas City District (CENWK) and the requesting program office, as well as liaison between the CENWK and the supporting contracting office.

Assigned PM: Daniel W. Hays Telephone: 816-389-3093 Email: Daniel.W.Hays@usace.army.mil

c. Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The COR shall keep a quality assurance file. At the conclusion of the contract or when requested by the KO, the COR shall provide documentation to the KO. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. The contractor shall refer any changes they deem may affect contract price, terms, or conditions to the KO for action.

Assigned COR: Brandon Beckman Telephone: 816-389-2239 Email: brandon.l.beckman@usace.army.mil

3. CONTRACTOR REPRESENTATIVES:

The following employees of the contractor serve as the contractor’s Program Manager and Task Manager for this contract. <Communication should occur with them during QASP development. It will help if they review the draft QASP and accept the final version.>

a. Program Manager - <upon award, enter name> Telephone: <enter number> Email: <enter address>

b. Task Manager - <upon award, enter name> Telephone: <enter number> Email: <enter address>

c. Other Contractor Personnel - <upon award, enter name or delete these lines if not applicable> Title: <enter title> Telephone: <enter number> Email: <enter address>

4. PERFORMANCE STANDARDS.

Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets or does not meet these standards.

The Performance Requirements Summary Matrix, Attachment One in the Performance Work Statement, includes performance standards. The Government shall use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).

Performance Requirements Summary (PRS)

Required Service

Standard Performance Requirement

(Acceptable Level of Performance)

Method of Surveillance

VISITOR

ASSISTANCE

& GENERAL

OPERATIONS

Refer to C.5.3

96% compliance (4% maximum defective allowed)

1) Periodic Inspections by Gov’t.

2) Validated Customer Complaint

FEE

PROGRAM

(INCLUDES

NRRS & DAY

USE)

Refer to C.5.2

96% compliance (4% maximum defective allowed)

1) Periodic Inspections by Gov’t.

2) Validated Customer Complaint

CUSTODIAL

DUTIES

Refer to C.5.4

96% compliance (4% maximum defective allowed)

Through C.5.9

SAFETY

Refer to

C.1.9 96% compliance

(4% maximum defective allowed)

5. METHODS OF QA SURVEILLANCE.

Various methods exist to monitor performance. The COR shall use the surveillance methods listed below in the administration of this QASP.

Regardless of the surveillance method, the COR shall always contact the contractor's task manager or on-site representative when a defect is identified and inform the manager of the specifics of the problem. The COR, with assistance from the PM, shall be responsible for monitoring the contractor’s performance in meeting a specific performance standard/AQL.

a. VALIDATED USER/CUSTOMER COMPLAINTS. (Relies on the user of the service to identify deficiencies.

Complaints are then investigated and validated. Highly applicable to services provided in quantity and where quality is highly subjective.)

Ref. C.5.2, C.5.3, C.5.4 through C.5.9, C.1.9

b. PERIODIC INSPECTION. (Uses a comprehensive evaluation of selected outputs. Inspections may be scheduled [Daily, Weekly, Monthly, Quarterly, or annually] or unscheduled, as required.)

Ref. C.5.2, C.5.3, C.5.4 through C.5.9, C.1.9

Surveillance results may be used as the basis for actions (to include payment deductions) against the contractor. In such cases, the Inspection of Services clause in the Contract becomes the basis for the KO’s actions.

6. RATINGS.

Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. A rating scale shall be used to determine a positive, neutral, or negative outcome. The following ratings shall be used:

Example 1:

EXCEPTIONAL:

Performance significantly exceeds contract requirements to the Government’s benefit.

SATISFACTORY: Performance meets contractual requirements.

UNSATISFACTORY: Performance does not meet contractual requirements.

7. DOCUMENTING PERFORMANCE.

a. ACCEPTABLE PERFORMANCE.

The Government shall document positive performance. A report template is attached. Any report may become a part of the supporting documentation for fixed fee payments, award fee payments, or other actions.

b. UNACCEPTABLE PERFORMANCE.

When unacceptable performance occurs, the COR shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case the COR shall document the discussion and place it in the COR file.

When the COR determines formal written communication is required, the COR shall prepare a Contract Discrepancy Report (CDR), and present it to the contractor's task manager or on-site representative. A CDR template is attached to this QASP.

The contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the COR. The Government shall review the contractor's corrective action plan to determine acceptability.

Any CDRs may become a part of the supporting documentation for contract payment deductions, fixed fee deductions, award fee nonpayment, or other actions deemed necessary by the KO.

8. FREQUENCY OF MEASUREMENT.

a. Frequency of Measurement.

During contract/order performance, the COR shall take periodic measurements, as specified in the AQL column of the Performance Standards Summary Matrix, and shall analyze whether the negotiated frequency of measurement is appropriate for the work being performed.

b. Frequency of Performance Assessment Meetings.

The COR shall meet with the contractor as needed to assess performance and shall provide a written assessment.

Prepared by: Brandon Beckman

Signature – Contracting Officer’s Representative

Performance Report

1. CONTRACT NUMBER:

2. Prepared by: Daniel W Hays

3. Date and time of observation:

4. Observation:

<Examples of items to include in a report are:

- Method of surveillance.

- How frequently you conducted surveillance.

- Surveillance results.

- Number of observations.>

Prepared by: <insert Name>

Signature – Contracting Officer’s Representative Date

Contract Discrepancy Report (CDR)

1. Contract Number:

2. TO: (Contractor Task Manager or on-site representative) <insert name>

3. FROM: <insert name>

4. Date and time observed discrepancy:

5. DISCREPANCY OR PROBLEM:

<Describe in detail. Identify any attachments.>

5. Corrective action plan:

A written corrective action plan < is / is not > required.

< If a written corrective action plan is required include the following. > The written Corrective Action Plan will be provided to the undersigned not later than < # days after receipt of this CDR. >

Prepared by: <insert Name>

Signature – Contracting Officer’s Representative Date

Received by:

Signature - Contractor Task Manager or on-site representative Date